Glossary - Avaya INDeX 20CC User Manual

Page 38 - Glossary

Glossary

ACA
(Automatic Call Announcer) Messages played to
waiting callers and used for system or personal alarms
Account Codes
A code of up to 12 digits that the system outputs to its
call log with call details. Codes entered are checked
against up to 200 stored on the system.
Area
Each extension and line on the system belongs to one
of up to 250 areas. They then follow the night service
timetable linked to that area.
BLF
(Busy Lamp Field) Lamp which shows the status
(busy, ringing, etc.) of a particular number. Normally
associated with the number stored under a DSS key.
Call Log
The system can log calls that match set criteria, eg.
length, direction, line, extension. The log includes call
details such as number, account codes, time, etc.
Camp On
A function which leaves your turret set to ring a busy
extension or line as soon as it becomes free. Stops
you receiving any other calls in the meantime.
Collective
A group where the system rings all the free group
members at the same time.
DSS
(Direct Station Select) Keys which store line, extension
or group numbers. For use when making calls, etc.
Longest Waiting
A group where the system rings the free group
members in order of how long they have been free.
Manager Secretary Working
A name for functions that help one user to make and
receive calls for transfer to another user.
INDeX 20CC User's Guide
Offline
A term used to mean out of service/not working.
Page
A one-way call which connects without ringing and
uses the speaker of the turret(s) called. Also called a
broadcast call.
Pickup Group
A group of phones within which you can pickup and
answer calls ringing at member extensions.
PIN Code
The system stores up to 200 6-digit PIN codes. Each
has its own call barring and turret settings. When you
use a PIN, its settings override those of the turret from
which you dial.
POT
(Plain Ordinary Telephone) Also called two-wire
telephones, includes fax machines and answer
phones.
Rotary
A group where the system starts with the first free
group member after the last member rung. If
unanswered, the system tries the next free member
and so on.
Sequential
A group where the system rings the first free group
member, always starting from the front of the group. If
unanswered, the system tries the next free member
and shuttles between the first two free members.
Speed Dials
Speed dials store phone numbers (and sometimes
account codes). The phone number can then be
dialled by keying the number of the speed dial store.
Tenancy
The system divides into tenancies, each containing
different extensions and lines. Calls between tenancies
are normally not allowed. Tenancies sub-divide into
areas.
38DHB0002UKCM - Issue 2 January 2000