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Avaya 20CC Manual

Avaya 20CC Manual

Ip office turret phonne
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IP Office
20CC Turret Phone
40DHB0002UKAJ Issue 3 (04/03/2002)

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Summary of Contents for Avaya 20CC

  • Page 1 IP Office 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 2: Table Of Contents

    Page 2 – Contents Contents The 20CC Turret Phone ............3 Making Calls ................5 Speed Dials ................7 Account Codes ................8 Busy or Unanswered ..............9 Actions During a Call ............... 10 Answering Calls ............... 11 Transfer, Park & Hold Calls ............. 13 Diverting Calls................

  • Page 3: The 20Cc Turret Phone

    Introduction to the 20CC Turret Phones The diagram below shows a 20CC turret phone. This guide is for 20CC when used on an IP Office telephone system. The guide covers most of the features supported by the 20CC. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Administrator.

  • Page 4: The Phone Lamp

    Page 4 – Contents Headset Usage & Answer Release The 20CC is designed for use with headsets. Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset. If the headset is connected via a Multi-Purpose Amplifier (MPA) box, the barrier box supplied with the turret must also be used with the barrier box connected directly to the socket marked H/SET under the turret.

  • Page 5: Making Calls

    (see page 9). Making a Page Call You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT) or groups containing 20 series phones. They hear the call without doing anything though you cannot hear them. Some can also turn the page into a normal call (see page 11).

  • Page 6: Contents

    • To skip forward 10 names, press SKIP. • To select another letter, press a letter key. 3. To dial the name/number shown, press CALL, otherwise to exit the INDeX, press ANSWER RELEASE. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 7: Speed Dials

    4. The display shows the current stored number (if set). Press DELETE and dial the number. 5. When finished, press DONE. 6. Select another store or press PROGRAM to finish. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 8: Account Codes

    3. When you have entered the full code, press DONE. 4. If the system does not recognise the code, the phone displays RE- ENTER ACCOUNT. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 9: Busy Or Unanswered

    You can leave your extension number as a message for someone to call you (see page 11). If their extension has a message lamp, it lights. To leave a message: 1. When NUMBER BUSY appears, press SCROLL and then press MESSAGE. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 10: Actions During A Call

    To exit the conference: 1. Press ANSWER RELEASE. To park all the conference parties: 1. Press PARK (see page 14). This option is not available to the extension that created the conference. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 11: Answering Calls

    1. To view any other message, press NEXT if shown. 2. To call the extension, press CALL. 3. To clear the message, press CANCEL. 4. At the last message, press AGAIN to repeat the list. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 12: Answering A Call Waiting

    9 indicates the number of unanswered calls that have rung your phone. Pressing the display key next to the number allows you to see the caller's number and either CALL or DELETE the entry. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 13: Transfer, Park & Hold Calls

    1. Press HOLD. Do not press ANSWER RELEASE now as that will end the call. 2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press HOLD to switch between the current and held call. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 14: Dialling Ahead

    1. Press PROGRAM and then SCROLL. Press CALLFREE. 2. Enter the phone's passcode (see page 26). 3. To change the current setting, press CHANGE. 4. Press DONE and then press PROGRAM to finish. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 15: Diverting Calls

    Switching No Calls On/Off Pressing WRAP-UP switches it on or off. When on, if you press ANSWER RELEASE you will hear a broken dial, but you can still make calls. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 16: Displaying An Absence Message

    4. The display shows FORWARD TO ? and the phone's current Divert All number (if set). 5. To change the forward, press CANCEL and enter the new number for diverting all calls. 6. Press DONE and then press PROGRAM to finish. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 17: Dss Keys

    DSS Keys Setting Up a DSS Key The 20CC has eight DSS keys along its right-hand edge. Each of these keys can store an extension number (or group number for paging). They then allow you to dial those numbers in a single key press.

  • Page 18: Dss Key Label

    2. Slide the tabs on the right-hand edge of the label cover into their slots. 3. Bow the label cover to slip the tabs on the left-hand edge of the label cover into their slots. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 19: Acd Working

    ACD Working – Page 19 ACD Working Introduction As an ACD agent, you have a log on number. Once logged on to a 20CC you can receive call for your group. The ACD records information about calls and agents. It displays this on Supervisor PC's, wallboards and reports.

  • Page 20: Manager-Secretary Working

    (see page 22). 2. If the extension is busy, the phone displays the same options as for normal calls (see page 9). IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 21: Manager-Secretary Setup

    If you have entered all the extensions, press DONE. 5. Press USAGE. Press CHANGE until the setting required appears and then press DONE. 6. Press DONE and then PROGRAM to finish. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 22: Changing The Soft Dss Display Mode

    2. Enter the phone's passcode (see page 26). 3. Press USAGE. The display shows the current setting. 4. To change the current usage, press CHANGE. 5. Press PROGRAM to finish. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 23: Ringer Controls

    EXTERNAL or INTERNAL. The display shows the current setting. 4. To change the ringer mode, press CHANGE to select ON, OFF or AUTO ANSWER (internal only). 5. Press PROGRAM to finish. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 24: Setting A Ringer Step

    (which in default is 15 seconds). 4. Press CANCEL and enter the new timeout in seconds. 5. Press DONE and then PROGRAM twice to finish IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 25: Other Features

    •INDeX and select your name. • If the phone is displaying LOG OFF, press that key first and then perform step 1 as above. 2. Enter your passcode. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 26: Phone Settings

    To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off dial *09. • *10*N# to add a number to the exception list. • *11*N# to delete a number from the exception list. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 27: Voicemail

    #. • WHEN?/ FROM? – Display when the message when recorded and (if available) who it was from. These two controls toggle. 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 28: Leaving A Message

    VOICE and then PASSWORD. 2. Enter your current access code and press NEXT. 3. Enter the new code and press DONE. The display will confirm if the change was accepted. IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 29: Voicemail Controls

    • *04 - Change your access code. Additional features (not announced) • # - Rewind message. • * - Forward message. • 0 - Pause message or call voicemail reception (if setup). 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...

  • Page 30: System Features

    Hold Call Waiting Call Pick Up Any Call Pick Up Group *32*N# Call Pick Up Extension *33*N# Call Queue Voicemail Ringback On Voicemail Ringback Off *57*N# Forward on Busy Number IP Office - 20CC Turret Phone 40DHB0002UKAJ Issue 3 (04/03/2002)

  • Page 31: Index

    Voluntary account codes. 8 CALLBACK..... 9 EXTNS ......22 Answer ....11 STEP size ..... 24 Wallboards ....19 Ring timeout ..24 Finishing work ....19 Leave....... 9 TIMEOUT ....24 40DHB0002UKAJ Issue 3 (04/03/2002) IP Office - 20CC Turret Phone...
  • Page 32 Lucent Technologies has been transferred or licensed to Avaya. This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. Any comments or suggestions regarding this document should be sent to "gsspublishing@avaya.com".

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