Avaya 20CC User Manual
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Avaya 20CC User Manual

Avaya 20CC User Manual

Ip office system
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IP Office
20CC Telephone User Guide
nd
40DHB0002UKAJ Issue 6b (2
December 2004)

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Summary of Contents for Avaya 20CC

  • Page 1 IP Office 20CC Telephone User Guide 40DHB0002UKAJ Issue 6b (2 December 2004)

  • Page 3: Table Of Contents

    Table Of Contents The 20CC Turret Phone ......................1 Introduction to the 20CC Turret Phones ..................... 1 Using the SCROLL Key..........................1 Headset Usage & Answer Release ......................2 Tones & Ringing ............................2 The Phone Lamp ............................2 Making Calls ..........................3 Notes on Making Calls..........................
  • Page 4 Changing Your Mailbox PIN Code......................35 Voicemail Email Alerts..........................35 Voicemail Controls............................ 36 Voicemail Lite Controls..........................36 System Features ........................37 Short Codes.............................. 37 Index............................39 20CC Telephone User Guide Page ii IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 5: The 20Cc Turret Phone

    This guide is for 20CC when used on an IP Office telephone system. The guide covers most of the features supported by the 20CC. However, your phone may not be enabled to use all of the features available. If you are unsure which features you can use, contact your System Administrator.

  • Page 6: Headset Usage & Answer Release

    20CC User Guide Headset Usage & Answer Release The 20CC is designed for use with headsets. Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset. If the headset is connected via a Multi-Purpose Amplifier (MPA) box, the barrier box supplied with the turret must also be used with the barrier box connected directly to the socket marked H/SET under the turret.

  • Page 7: Making Calls

    2. If unanswered, your phone provides options to wait or notify the extension. Making a Page Call You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT) or groups containing 20 series phones. They hear the call without doing anything though you cannot hear them. Some can also turn the page into a normal call (see Answering a Page Call).

  • Page 8: Making External Calls

    To skip forward 10 names, press SKIP. • To select another letter, press a letter key. 3. To dial the name/number shown, press CALL, otherwise to exit press ANSWER RELEASE. 20CC Telephone User Guide Page 4 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 9: Speed Dials

    4. The display shows the current stored number (if set). Press DELETE and dial the number. 5. When finished, press DONE. 6. Select another store or press PROGRAM to finish. 20CC Telephone User Guide Page 5 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 11: Account Codes

    2. Enter an account code. If you make a mistake, press DELETE to delete the last digit entered. 3. When you have entered the full code, press DONE. 4. If the system does not recognize the code, the phone displays RE-ENTER ACCOUNT. 20CC Telephone User Guide Page 7 IP Office...

  • Page 13: Busy Or Unanswered

    You can leave your extension number as a message for someone to call you (see Answering a Message). If their extension has a message lamp, it lights. To leave a message: 1. When NUMBER BUSY appears, press SCROLL and then press MESSAGE. 20CC Telephone User Guide Page 9 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 15: Actions During A Call

    1. During a call, press PROGRAM, the phone displays the software installed on your system. To do this without making a call, just press ANSWER RELEASE first. 2. Press SCROLL to return to the normal display. 20CC Telephone User Guide Page 11 IP Office...

  • Page 16: Create A Conference Call

    To park all the conference parties: 1. Press PARK (see Parking Calls (Park and Ride)). This option is not available to the extension that created the conference. 20CC Telephone User Guide Page 12 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 17: Answering Calls

    1. To view any other message, press NEXT if shown. 2. To call the extension, press CALL. 3. To clear the message, press CANCEL. 4. At the last message, press AGAIN to repeat the list. 20CC Telephone User Guide Page 13 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 18: Answering Other Extensions - Call Pickup

    *30 to answer a call ringing anywhere. • *31 to answer a call within your group. • *32*201# to answer the call for ringing a particular extension, in this example 201. 20CC Telephone User Guide Page 14 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 19: Answering A Call Waiting

    Press the numbered key to move through the entries. For the displayed call you can select CALL or DELETE. To return to normal operation press ANSWER RELEASE. 20CC Telephone User Guide Page 15 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 21: Transfer, Park & Hold Calls

    1. Press HOLD. Do not press ANSWER RELEASE now as that will end the call. 2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press HOLD to switch between the current and held call. 20CC Telephone User Guide Page 17 IP Office...

  • Page 22: Parking Calls (Park And Ride)

    2. Enter the phone's passcode (see The Phone Passcode). 3. To change the current setting, press CHANGE. 4. Press DONE and then press PROGRAM to finish. 20CC Telephone User Guide Page 18 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 23: Dss Keys

    Setting Up a DSS Key The 20CC has eight DSS keys along its right-hand edge. Each of these keys can store an extension number (or group number for paging). They then allow you to dial those numbers in a single key press.

  • Page 24: Blf Status Lamps

    20CC User Guide BLF Status Lamps The DSS keys on the 20CC incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. Red BLF Lamp Signals: Calls to/from other extensions. • Fast Flash: Extension ringing.

  • Page 25: Acd Working

    ACD Working Introduction As an ACD agent, you have a log on number. Once logged on to a 20CC you can receive call for your group. The ACD records information about calls and agents. It displays this on Supervisor PC's, wallboards and reports.

  • Page 27: Manager-Secretary Working

    (see Changing the Soft DSS Usage). 2. If the extension is busy, the phone displays the same options as for normal calls (see Adding Voluntary Account Codes). 20CC Telephone User Guide Page 23 IP Office...

  • Page 29: Manager-Secretary Setup

    3. Press MODE. The display shows the current mode. 4. To change mode, press CHANGE. 5. Press DONE. The display goes to extension entry. 6. Press PROGRAM twice to finish. 20CC Telephone User Guide Page 25 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 30: Changing The Soft Dss Extensions

    2. Enter the phone's passcode (see The Phone Passcode). 3. Press USAGE. The display shows the current setting. 4. To change the current usage, press CHANGE. 5. Press PROGRAM to finish. 20CC Telephone User Guide Page 26 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 31: Ringer Controls

    3. Press SCROLL and then press EXTERNAL or INTERNAL. The display shows the current setting. 4. To change the ringer mode, press CHANGE to select ON, OFF or AUTO ANSWER. 5. Press PROGRAM to finish. 20CC Telephone User Guide Page 27 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 32: Setting A Ringer Step

    (which in default is 15 seconds). 4. Press CANCEL and enter the new timeout in seconds. 5. Press DONE and then PROGRAM twice to finish. 20CC Telephone User Guide Page 28 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 33: Other Features

    INDeX and select your name. • If the phone is displaying LOG OFF, press that key first and then perform step 1 as above. 2. Enter your passcode. 20CC Telephone User Guide Page 29 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 35: Phone Settings

    2. Enter the current passcode. 3. The display shows ENTER NEW CODE. Enter the new passcode (all passcodes must be four digits). • To restart after a mistake, press CANCEL. 20CC Telephone User Guide Page 31 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 36: Language Controls

    To switch it off dial *09. • *10*N# to add a number to the exception list. • *11*N# to delete a number from the exception list. 20CC Telephone User Guide Page 32 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 37: Voicemail

    #. • WHEN?/ FROM? Display when the message when recorded and (if available) who it was from. These two controls toggle. 20CC Telephone User Guide Page 33 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 38: Leaving A Message

    2. Use LISTEN to hear your current greeting. 3. Press RECORD to start recording and STOP when finished. 4. When happy with the new greeting, press SUBMIT. 20CC Telephone User Guide Page 34 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 39: Changing Your Mailbox Pin Code

    An email alert is sent with a copy of the voicemail attached. • An email alert is sent with a copy of the voicemail attached. The original voicemail is deleted from your voicemail mailbox. 20CC Telephone User Guide Page 35 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 40: Voicemail Controls

    • Additional features (not announced) # - Rewind message. • * - Forward message. • 0 - Pause message or call voicemail reception (if setup). • 20CC Telephone User Guide Page 36 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 41: System Features

    Call Pick Up Any Call Pick Up Group *32*N# Call Pick Up Extension *33*N# Call Queue Voicemail Ringback On Voicemail Ringback Off *57*N# Forward on Busy Number 20CC Telephone User Guide Page 37 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)

  • Page 43: Index

    Do Not Disturb 32 PARK 12, 17, 18 CALL FOR Dutch 32 DSS Key Label 20 Parking Calls (Park MESSAGE 13 English 32 DSS Keys and Ride) 18 20CC Telephone User Guide Page 39 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)
  • Page 44 Ringback 9 codes 7 RINGER Soft DSS Key AUTO ANSWER Display 23 Unpark calls 18 Wallboards 21 Software Release USAGE 26 On/off 27 Using DSS Keys 19 20CC Telephone User Guide Page 40 IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)
  • Page 45 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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