Diagnostic Troubleshooting - Teo 7810 TSG Series Installation Instructions Manual

Teo IP Phone 7810 TSG Series Installation Instructions
D i a g n o s t i c T r o u b
D i a g n o s t i c T r o u b
After the phone is fully initialized (idle display showing), the following diagnostic
information may be reviewed, using the ADMIN→DIAG Menu.
Diagnostic Mode
LINK option selected:
PACKET option selected:
and then ACTIVE option
selected:
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l e s h o o t i n g
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The LINK option provides information about the
network and SIP server status as follows:
1) Status about the network will be displayed:
PHY:100MBPS
(DHCP used for IP addressing at phone)
PHY:100MBPS
(DHCP is enabled, and has not completed
successfully)
PHY:100MBPS
(DHCP is disabled, fixed IP addresses are in use at
phone)
2) Registration status for each line will be indicated via
line status LED for 2 seconds.
Solid Green – Line registration successful with
server.
Alternating red/green – Line registration in process
Solid Red – Line registration failed.
Flashing red – The primary line is active, and
The PACKET option allows the selection of statistics
for the current active call (ACTIVE) or a standing
aggregate of previous calls (HISTORY).
Status indicating the negotiated codec, the received
packetization rate and the real-time jitter buffer setting
is displayed for the current call as below:
G.711/30ms JTR=XX/YYYms¤
ACTIVE CALL
Selecting the Right Arrow key in succession will
indicate additional status information as below:
Total number of concealed packets (lost or delayed)
Total number of lost packets (expected, not-received)
Total number of not-delayed packets (<10mS delay)
Total number of packets delayed more than 10mS
Information Provided
IP:AUTO OK
or
IP:NO AUTO
or
IP:STATIC
and un-determinate.
secondary line(s) are not registered.
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