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Teo 4101 Installation Instructions Manual

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Software Version 07.04.18, Document #13-280135 Rev. K
Teo Technologies, Inc.
11609 49
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Place West
Mukilteo, WA 98275-4255
(800) 524-0024 (425) 349-1000
Fax (425) 349-1010
www.teotech.com
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February 2014
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  • Page 1 Teo Technologies, Inc. 11609 49 Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax (425) 349-1010 www.teotech.com Software Version 07.04.18, Document #13-280135 Rev. K February 2014...
  • Page 2 Teo IP Phone 4101 Installation Instructions © 2014 Teo Technologies Inc. All rights reserved. Page 2 13-280135 Rev. K...

  • Page 3: Table Of Contents

    Introduction ..........................5 General Features ........................5 Controls and Indicators ......................6 Installation ........................... 9 Connecting the Phone ......................9 Wall Mounting ........................11 Configure the Set ........................ 14 Installation Options ........................19 Installation Options Menu ....................19 IP Addresses ........................21 SIP Configuration........................
  • Page 4 Teo IP Phone 4101 Installation Instructions Page 4 13-280135 Rev. K...

  • Page 5: Introduction

    For operation instructions and user setup options, please refer to the 4101 User Guide, doc. #14-280205. The Teo Model 4101 IP Phone is a single-line voice terminal that provides sophisticated services over managed IP networks running the Session Initiation Protocol (SIP). The telephone includes a built-in 10/100BaseT Ethernet switch to allow daisy-chain connection of a PC workstation without additional equipment.

  • Page 6: Controls And Indicators

    Teo IP Phone 4101 Installation Instructions 1) Display – shows the call state, caller ID, dialed digits, network call control messages, elapsed time during calls, the date and time of day, and setup options. 2) MENU Key – enters and exits Setup Mode.
  • Page 7 Introduction 7) DIR Key – displays the Call Directory. 8) CONF Key – adds other parties to a conference call. 9) REDIAL Key – redials the last outgoing number. 10) DROP Key – removes the last party added to a conference call, and disconnects you from a call and returns new dial tone when not in conference mode.
  • Page 8 Teo IP Phone 4101 Installation Instructions Page 8 13-280135 Rev. K...

  • Page 9: Connecting The Phone

    Connect the 4101 phone to power, LAN, WAN, and the handset or a headset as shown below. 13-280135 Rev. K Page 9...
  • Page 10 Teo IP Phone 4101 Installation Instructions If you want to secure the Ethernet and power cords to the base, route the cords through the base and under the retaining tabs as shown before connecting them. Connect the LAN switch to the phone’s WAN jack (not the LAN jack) using a Category 5 or better cable.

  • Page 11: Installation

    Installation The 4101 is compatible with IEEE 802.3af power over Ethernet cabling, utilizing either power over spare cable pairs (midspan power source) or phantom power (powered switch/hub port). The phone provides an 802.3af PD Class 2 indication to the power sourcing equipment and requires a maximum of 5 watts of power.
  • Page 12 Teo IP Phone 4101 Installation Instructions • Insert the base tabs in to the upper slots on the phone, and then slide the base upward to lock it into place. • On the wall or a wall plate, drill two holes with a distance of 3 inches apart.
  • Page 13 Installation • Align the phone’s keyhole slots with the screws and slide the phone downward to secure it. 13-280135 Rev. K Page 13...

  • Page 14: Configure The Set

    Teo IP Phone 4101 Installation Instructions Appropriate IP addresses, configuration attributes, and passwords may be provided by various network servers, providing automatic configuration of the phone. You will be prompted for any required setup information that cannot be set automatically.
  • Page 15 Installation Setup options are accessed via menus. Three setup menus are available: INSTALL – installation options, including network and SIP settings ADMIN – test and diagnostic options USER – user preference options See Appendix A (page 59) for a detailed menu tree. Press the MENU key.
  • Page 16 Teo IP Phone 4101 Installation Instructions Press the ENTER key to select the displayed item. Repeatedly scroll and press the ENTER key until the desired item is displayed. SETUP>INSTALL NETWORK INSTALL>NETWORK IPv4 NETWORK>IPv4 IP CONFIG IPV4>IP CONFIG *DHCPV4 If the displayed item is a configuration option instead of a submenu, the current setting will be shown preceded by an asterisk.
  • Page 17 Installation With the application of power, the phone’s operating software is loaded into internal memory. During this interval, the Message Waiting Indicator will be illuminated. Upon completion the display will show the model number, followed by the current software version. INITIALIZING...
  • Page 18 Teo IP Phone 4101 Installation Instructions The DHCP (Dynamic Host Configuration Protocol) server automatically assigns the telephone address, server addresses, and subnet mask. If DHCP is not available, or is not provisioned with all of these parameters, they must be entered manually.

  • Page 19: Installation Options

    The following options are available from the Installation Options menu: • Network Settings • Call Timeouts • PC (LAN) Port • Installation PIN • SIP Options • Reset to Default Settings • Quality of Service * • Security Options • Line Settings •...
  • Page 20 Teo IP Phone 4101 Installation Instructions Some configuration changes only take effect after a phone restart. You may be prompted to allow a restart before you can proceed with other changes. RESTART REQUIRED PROCEED? Press the ENTER key to proceed with editing, or press the MENU key to abort and return to the previous menu.

  • Page 21: Ip Addresses

    Installation Options IP address entries are required for the phone, subnet mask, gateway/router, SIP proxy, and optional update and SNTP servers. By default, the phone uses DHCP (Dynamic Host Configuration Protocol) to automatically set the IP addresses and the subnet mask. The phone can also obtain server addresses, as well as software updates and QoS settings from an update server.
  • Page 22 Note: To edit the SIP proxy server and SIP registration server IP address, see pages 27–28. The 4101 supports both IPv4 and IPv6 protocols. The IP address configuration method can be selected independently for the phone, domain name server, update server, SNTP server, and Syslog server.
  • Page 23 Installation Options After navigating to the server submenu (DOMAIN → DNS, UPDATE → SERVER, SNTP, or SYSLOG), select IP CONFIG, and then select one of the available options. DHCPv4 – IP address is supplied by DHCP (IPv4) STATIC – manually entered static (fixed) IP address Select VIEW if you want to view the IP address without making any changes.
  • Page 24 Teo IP Phone 4101 Installation Instructions PINGING ADDRESS 216.122.033.243 If a response is received, indicating a valid address, "PING4 SUCCESSFUL" or "PING6 SUCCESSFUL" will be displayed. PING4 SUCCESSFUL 216.122.033.243 If no response is received, the entered address is invalid. "PING4 FAILED" or "PING6 FAILED"...
  • Page 25 Installation Options Press the Arrow keys to change the offset. SNTP>OFFSET= -6 HOURS Press the ENTER key when finished. NETWORK>SNTP OFFSET From the SNTP menu, select AUTO DST ADJUST. SNTP>AUTO DST Select ON to automatically adjust the clock for daylight savings time, or OFF to disable daylight savings time adjustment.
  • Page 26 Teo IP Phone 4101 Installation Instructions You can view or edit the phone's SIP port and RTP (Real-Time Protocol) start port from this menu. NETWORK>PORT From the port menu, select SIP or RTP. NETWORK>PORT>SIP VIEW Select VIEW if you want to view the port number without making any changes.

  • Page 27: Sip Configuration

    Installation Options The SIP options configure the phone to allow registration with and signaling of SIP Server applications. Please refer to the IP Telephone Network Administration Guide and the SIP server documentation. From the Installation Options menu, select SIP. ( MENU → INSTALL → SIP) INSTALL>SIP IP CONFIG Select one of the SIP options:...
  • Page 28 Teo IP Phone 4101 Installation Instructions Select VIEW if you want to view the IP address without making any changes. Select EDIT to change the IP address. Disabling DHCP before editing the IP address is not required, but recommended, since any manually entered address may be overwritten by the DHCP server the next time the phone is restarted.
  • Page 29 Installation Options If a response is received, indicating a valid address, "PING4 SUCCESSFUL" or "PING6 SUCCESSFUL" will be displayed. PING4 SUCCESSFUL 216.122.075.123 If no response is received, the entered address is invalid. "PING FAILED" will be displayed. PING4 FAILED 216.122.075.123 Press any key to return to the previous menu.

  • Page 30: Quality Of Service

    Teo IP Phone 4101 Installation Instructions Quality of Service (QoS) settings can improve voice performance over a network by prioritizing voice packets, and must be coordinated with other network devices. These settings must be coordinated with other network devices, and should not be changed unless required to correct audio problems.

  • Page 31: Line Appearance Setup

    At other multi-line telephones that will share this line, set up a key (not line key 1) with the same Line ID, and enable sharing for that key. Since the 4101 is a single-line phone, it cannot share lines from another phone. The shared setting is not used for multiple registrations of the same line id as the primary line.
  • Page 32 Teo IP Phone 4101 Installation Instructions The phone can be configured to automatically answer a call when the phone is idle, if the call’s SIP alert-info header matches a predefined string (up to 10 strings can be defined; refer to the IP Telephone Network Administration Guide). Calls can be answered in 2-way speakerphone mode or with the microphone muted.

  • Page 33: Configuring Keys

    Installation Options You can assign Speed Dial numbers or feature activators to multifunction keys, and set up the FWD , VOICE MAIL , and SPEAKER keys by using this option. From the Installation Options menu, select KEYS. ( MENU → INSTALL → KEYS) INSTALL>KEYS SELECT A KEY Press the key to be programmed.
  • Page 34 Teo IP Phone 4101 Installation Instructions “ ” “ ” “Smart” pauses are entered with the HOLD key, and are shown in the display as a character. The first pause in a dial string will wait until the call is ¥...
  • Page 35 Installation Options The FWD key can be configured to forward calls to another phone, or to set user presence; the Teo Presence feature includes a Call Forward option. Select CALL FORWARD to configure the FWD key for local forwarding of calls.

  • Page 36: Configuring The Speakerphone

    Teo IP Phone 4101 Installation Instructions The speakerphone can be configured with full speaker and microphone functionality, or with the microphone always muted (Call Monitoring). You can also completely disable the speakerphone. On-hook dialing is available with the both speakerphone and Call Monitoring. Call Monitoring provides a listen-only call monitor function that is activated by the SPEAKER key.

  • Page 37: Call Timeout Options

    Installation Options These options set dialing, ringing, and reorder timeouts. From the Installation Options menu, select TIMEOUT. ( MENU → INSTALL → TIMEOUT) INSTALL>TIMEOUT DIALING Select DIALING. TIMEOUT>DIALING= Enter the number of seconds (1-24) to wait after entering digits, before a call is automatically dialed without pressing the SEND or ENTER key.

  • Page 38: Updates

    The telephone can be remotely configured, and its operating software updated, by several methods. Configuration and program updates can be stored on a Teo UC Server, or on a TFTP, HTTP, or HTTPS server. Updates can be scheduled to occur automatically at a fixed time each day or disabled.
  • Page 39 Installation Options Select DOWNLOAD for immediate or automatic configuration update. CONFIG>DOWNLOAD Select NOW to immediately update the phone configuration. The phone will restart after a successful update. The phone configuration can be automatically updated from the server at a preset time. CONFIG>DOWNLOAD AUTO Select AUTO to change automatic update settings.
  • Page 40 Teo IP Phone 4101 Installation Instructions This option updates the phone operating firmware. Phone operating firmware is digitally signed by Teo to ensure code validity. Modified operating firmware cannot be loaded into the phone. Select DOWNLOAD for immediate or automatic configuration update.

  • Page 41: Lan Port

    Installation Options Press the Up Arrow or Down Arrow key to select AM or PM. Press the ENTER key when finished. The built-in Ethernet switch and LAN port allows a computer to share the phone’s Ethernet connection. From the Installation Options – Network menu, select LAN PORT. ( MENU →...

  • Page 42: Debugging Options

    Teo IP Phone 4101 Installation Instructions Error log options are accessed from the Debug menu. From the Installation Options menu, select DEBUG. ( MENU → INSTALL → DEBUG) INSTALL>DEBUG ERROR LOG Select one of the following options:. ERROR LOG – view the error log CLEAR LOG –...

  • Page 43: Installation Pin

    Installation Options CLEAR ERROR LOG? At the prompt, select YES to remove all entries from the error log, or select NO to return to the Debug menu. You can set a PIN to prohibit unauthorized entry into the Installation Options menu. If a PIN is currently set, the display will prompt you to enter your PIN prior to making changes.

  • Page 44: Reset To Factory Default Settings

    Record your PIN for future reference. If you lose your PIN, you will no longer be able to access the Installation Options menu – contact Teo Technical Support for assistance. Press the ENTER key return to the Installation Options menu or press the MENU key to exit Setup Mode.

  • Page 45: Security Options

    Installation Options The security options allow you to control ARP monitoring, SRTP, SIP transport, and MLPP dialing. Leave these settings at the default values unless changes are required for your network. From the Installation Options menu, select SECURITY. ( MENU → INSTALL → SECURITY) INSTALL>SECURITY If your network does not monitor for Address Resolution Protocol (ARP) attacks, enable this option to turn on ARP monitoring in the phone.
  • Page 46 Teo IP Phone 4101 Installation Instructions Enables MLPP dialing and identifies the MLPP network domain. Note: This option may display “NOT CONFIGURABLE” if a custom dial plan has been configured through XML configuration download. Select MLPP DIALPLAN. MLPP DIALPLAN *DISABLED Select DSN DOMAIN, UC DOMAIN to enable MLPP, or DISABLED to disable MLPP dialing and preemption.

  • Page 47: Administration Options

    The following test and diagnostic options are available from the Administration Options menu: • Local Inspect • Test Functions • Hardware Version • Diagnostics • Software Version • Phone Restart • Serial Number You can enter from the Administration Options menu when the phone is idle or during an active call.

  • Page 48: Local Inspect

    Teo IP Phone 4101 Installation Instructions Local Inspect allows you to identify the speed dial number or feature assignment of each configured key. From the Administration Options menu, select INSPECT KEYS. ( MENU → ADMIN → INSPECT KEYS) ADMIN>INSPECT SELECT A KEY...

  • Page 49: Version

    Use this option to view the telephone’s hardware version, application software version, and serial number. From the Administration Options menu, select VERSION. ( MENU → ADMIN → VERSION) ADMIN>VERSION HARDWARE Select HARDWARE. HW MODEL: 4101 TOP:A PCB:A Select SOFTWARE. VERSION>SOFTWARE 07.04.16 Select SERIAL NUMBER.

  • Page 50: Test

    Teo IP Phone 4101 Installation Instructions Select this option to test the LCD display or keys. From the Administration Options menu, select TEST. ( MENU → ADMIN → TEST) ADMIN>TEST DISPLAY Select KEYS. PRESS EACH KEY OFF-HOOK TO EXIT Press each key on the telephone, including the dial pad keys, one at a time.
  • Page 51 Administration Options Select DISPLAY. All pixels (picture elements, or dots) on the display should turn dark as shown, and the message waiting indicator should illuminate. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦ ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦ Press any key to return the display to normal operation. 13-280135 Rev. K Page 51...

  • Page 52: Diagnostic Displays

    Teo IP Phone 4101 Installation Instructions From the Administration Options menu, select DIAGNOSTIC. ( MENU → ADMIN → DIAGNOSTIC) ADMIN>DIAGNOSTIC LINK Select LINK to determine test the Ethernet link. PHY:100MBPS IP:AUTO OK The connection speed, 10 MBPS or 100 MBPS, is shown in the upper line.
  • Page 53 Administration Options The display will show the result of the ping test. PING4 SUCCESSFUL 192.154.030.135 PING4 FAILED 192.154.030.154 Select PING to repeat the ping test to the same device, or press the MENU key to return to the previous menu. When finished, press the MENU key repeatedly to return to the Administration Options menu or to exit Setup Mode.

  • Page 54: Restarting The Phone

    Teo IP Phone 4101 Installation Instructions Select Restart to reset the phone. If you are on an active call you will be disconnected. The call log will be cleared. No configuration parameters will be altered. From the Administration Options menu, select RESTART.

  • Page 55: Troubleshooting

    4101 telephones have built-in diagnostic and testing capabilities to quickly isolate problems affecting their operation. & & Whenever power is applied or a connection is made to the LAN or WAN, the phone initiates a startup routine, with progress shown in the display. When the phone and network are fully initialized, the idle display, indicating date and time, will be shown.

  • Page 56: Call Control Troubleshooting

    Teo IP Phone 4101 Installation Instructions Problem Observed Remedial Action The primary line has not registered with the SIP server. Verify all entries (LINE ID, AUTH ID, AUTH Password, all IP addresses and subnet mask) and re- REGISTERING WITH enter as required.

  • Page 57: Diagnostic Troubleshooting

    Troubleshooting After the phone is fully initialized (idle display showing), the following diagnostic information may be reviewed, using the ADMIN→DIAG Menu. Diagnostic Mode Information Provided LINK option selected: The LINK option provides information about the network status as follows: PHY:100MBPS IP:AUTO OK (DHCP used for IP addressing at phone) PHY:100MBPS...
  • Page 58 Teo IP Phone 4101 Installation Instructions Diagnostic Mode Information Provided PING option selected: The PING option provides the means for measuring single packet network delays. The following IP addresses may be “pinged”: PHONE GATEWAY UPDATE SERVER SIP PROXY SERVER SNTP SERVER...
  • Page 59 INSTALL (Installation Options – PIN Protected) NETWORK ................page 21 (Network Configuration) IPv4 (IPv4 Options) IP CONFIG (Phone IP Address Configuration) DHCPv4 STATIC (IPv6 Only) IP ADDRESS (Phone IP Address) VIEW EDIT PING4 SUBNET (Phone IPv4 Subnet Mask) VIEW EDIT GATEWAY (Gateway IPv4 Address) VIEW...
  • Page 60 Teo IP Phone 4101 Installation Instructions IP CONFIG (DNS IP Address Configuration) DHCPv4 STATIC NAME (Local Domain Name) VIEW EDIT DNS ( Primary DNS Server Address) VIEW EDIT PING UPDATE (Configuration and Program Updates) SERVER ( Update Server Address) IP CONFIG...

  • Page 61: Appendix A Setup Menu Tree

    Setup Menu Tree DHCPv4 STATIC VIEW EDIT PING ETHERNET MAC (Ethernet MAC Address) LAN PORT (Ethernet Port for PC) ................page 41 ENABLED DISABLED SIP ( ..............page 27 Session Initiation Protocol Settings) IP CONFIG (SIP Proxy IP Address Configuration) DHCPv4 STATIC PROXY...
  • Page 62 Teo IP Phone 4101 Installation Instructions (Quality of Service Options) ..................page 30 L2 802.1Q (Layer 2 802.1Q) ON/OFF PHONE VOICE PRIORITY (Voice Packet Priority) SIGNAL PRIORITY (Signaling Packet Priority) VLAN ID (Phone VLAN ID) PC VLAN ID (PC VLAN ID)
  • Page 63 Setup Menu Tree JITTER (Jitter Buffer Type and Settings) FIXED DELAY (Fixed Jitter Buffer Delay) DELAY =10mS to DELAY=90mS (in 5 ms increments) ADAPTIVE BUFFER (Adaptive Jitter Buffer Delay) DELAY RANGE MINIMUM 0mS to 280mS (in 10 mS increments) MAXIMUM MINIMUM+1mS to MINIMUM+300mS (in 10 ms increments) KEYS...
  • Page 64 Teo IP Phone 4101 Installation Instructions ADMIN (Administration Options) INSPECT KEYS ......................page 48 VERSION ........................page 49 HARDWARE (Hardware Versions) SOFTWARE (Software Version) SERIAL NUMBER TEST .......................... page 50 KEYS DISPLAY DIAGNOSTIC ......................page 52 LINK (Connection Status) PING...
  • Page 65 Setup Menu Tree USER (User Options) Options in this menu are described in the IP Phone 4101 User Guide. CLOCK (Set Time and Date) KEYS (Speed Dial Keys) EDIT DIRECTORY (Call Directory) RINGING (Personal Ringing) TONE (Ringing Tone) 1 - 6...
  • Page 66 Teo IP Phone 4101 Installation Instructions Page 66 13-280135 Rev. K...

  • Page 67: Appendix B Service And Warranty

    11609 49 Place West Fax: (425) 349-1010 Mukilteo, WA 98275-4255 USA E-mail: tech@teotech.com Web: www.teotech.com Teo is committed to meeting the product needs of our customers. Please write or call us with any suggestions for improvement. 13-280135 Rev. K Page 67...
  • Page 68 Products that are older than the warranty period, but less than 7 years old, or still manufactured by Teo may be repaired at the factory for a flat rate charge. Repaired out-of- warranty units are warranted for 90 days from the date of repair.

  • Page 69: Appendix C Specifications

    Telephone + Stand Handset Modular handset coil-cord Ethernet cable Documentation CD FCC Part 15 Hearing Aid Compatible CE Listed 10BaseT and 100BaseT Ethernet Power over Ethernet: 802.3af Class 2 Optional Local Power: 6 VDC nominal @ 1 A max. 8” W x 7” D x 4.2” H, excluding handset 1.8 lbs., including stand and handset Operating Temperature: 32°...
  • Page 70 Teo IP Phone 4101 Installation Instructions Page 70 13-280135 Rev. K...

  • Page 71: Appendix D Regulatory Statements

    Read the installation instructions before connecting the system to its power source. Installation of equipment must not route interconnecting cables or external power supply sources outdoors. This is defined as "Network Environment 0" by IEC TR 62101. Never install network jacks in wet locations unless the jacks are specifically designed for wet locations. Never touch uninsulated wires or terminals.
  • Page 72 Teo IP Phone 4101 Installation Instructions The Teo 4101 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

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