Teo 7810 TSG Series Installation Instructions Manual

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Software Version 05.04.1 , Document #13-280138 Rev. H
Teo Technologies, Inc.
11609 49
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Place West
Mukilteo, WA 98275-4255
(800) 524-0024 (425) 349-1000
Fax (425) 349-1010
www.teotech.com
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Summary of Contents for Teo 7810 TSG Series

  • Page 1 Teo Technologies, Inc. 11609 49 Place West Mukilteo, WA 98275-4255 (800) 524-0024 (425) 349-1000 Fax (425) 349-1010 www.teotech.com Software Version 05.04.1 , Document #13-280138 Rev. H February 2014...
  • Page 2 Teo IP Phone 7810 TSG Series Installation Instructions © 2014 Teo Technologies Inc. All rights reserved. Page 2 13-280138 Rev. H...
  • Page 3: Table Of Contents

    Introduction ..........................5 General Features ........................5 Controls and Indicators ......................7 Installation ..........................11 Desktop Installation ......................11 Wall Mounting ........................13 Label the Set ........................15 Line and Power Connections ..................... 16 Configure the Set ........................ 18 Installation Options ........................23 Installation Options Menu ....................
  • Page 4 Teo IP Phone 7810 TSG Series Installation Instructions Page 4 13-280138 Rev. H...
  • Page 5: Introduction

    For operation instructions and user setup options, please refer to the IP Phone 7810 TSG Series User Guide, doc. #14-280211. Teo Model 7810 TSG Series IP Phones are easy to use multiline terminals that provide sophisticated services over managed IP networks running the Session Initiation Protocol (SIP).
  • Page 6 • 100-entry Call Directory • Headset Activation Key • Flexible Ringing Options • Dedicated Headset Jack • Presence Status Various features may not be available with some SIP services. 7810 TSG Series Phone with 8030X Button Expansion Module Page 6 13-280138 Rev. H...
  • Page 7: Controls And Indicators

    Introduction 1) Display – shows the multifunction key labels, call states, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed. The viewing angle is primarily set by selecting the high or low base mounting position (page 11) .
  • Page 8 On The Phone (Off Hook) Flashing Green Ringing * Note: If your phone is connected to a Teo UC System, steady red/green is used to indicate Busy, Away, Not Available, Do Not Disturb, On Holiday, On Vacation, After Hours, or Call Forward presence states.
  • Page 9 Introduction (Voice Mail) Key – accesses network voice mail services. VMAIL Key – activates the headset. A green indicator is lit when the headset is in use. HEADSET 21) Headset Jack – a jack on the underside of the telephone connects to an optional standard headset.
  • Page 10 Teo IP Phone 7810 TSG Series Installation Instructions Page 10 13-280138 Rev. H...
  • Page 11: Installation

    The stand can be installed in two positions for desktop use. Select the position that provides the best screen readability and easy control operation for the phone’s location. • If you need to remove the stand, press it down to disengage the snap tabs, and then lift off the stand.
  • Page 12 Teo IP Phone 7810 TSG Series Installation Instructions Low Desktop Position High Desktop Position Page 12 13-280138 Rev. H...
  • Page 13: Wall Mounting

    Installation For low desktop position use, the handset retainer clip should be installed in the default position, without the tab protruding into the hookswitch area. Rotate the clip for high desktop applications. Refer to page 15. The phone stand and handset retainer clip must be rotated for wall mounting. •...
  • Page 14 Teo IP Phone 7810 TSG Series Installation Instructions • Plug an 8”, 10/100BaseT network cable into the NETWORK jack on the telephone. Refer to page 16. • Hold the telephone next to the wall mount jack. Plug the network cable into the jack.
  • Page 15: Label The Set

    Installation Pull out the handset retainer clip as shown. Rotate the clip 180°, and then re-insert the clip. The tab should protrude into the hookswitch area for wall mount or high desktop position use. Multifunction keys on the 7810 are labeled on the display screen. Refer to page 36. 8030X label templates for Microsoft Word can be downloaded from www.teotech.com.
  • Page 16: Line And Power Connections

    Teo IP Phone 7810 TSG Series Installation Instructions Refer to the pictures below when connecting Ethernet and power cables. 7810-TSG 7810PoE-TSGA 7810PoE-TSGB Page 16 13-280138 Rev. H...
  • Page 17 A local power option (-PWR1) is available for all TSG models. WARNING: Select a Listed ITE "Limited Power Source, LPS or Class 2" power supply rated 48 VDC, 0.2 A to 0.4 A, such as the Teo 901034. Connect power after all other connections are complete. Plug the power supply barrel connector into the round jack on the back of the phone.
  • Page 18: Configure The Set

    Teo IP Phone 7810 TSG Series Installation Instructions Appropriate IP addresses, configuration attributes, and passwords may be provided by various network servers, providing automatic configuration of the phone. You will be prompted for any required setup information that cannot be set automatically.
  • Page 19 Installation To enter punctuation or special characters, press the key when in upper or lower case mode to show available characters in the top line of the display. Press the key repeatedly until the cursor is on the desired character. After a short delay, the character will be added to the dial string and the cursor will advance to the next character position.
  • Page 20 Teo IP Phone 7810 TSG Series Installation Instructions With the application of power, the phone’s operating software is loaded into internal memory. During this interval, the Message Waiting Indicator will be illuminated. Upon completion, the display will show the current software version.
  • Page 21 Installation The DHCP (Dynamic Host Configuration Protocol) server automatically assigns the telephone address, server addresses, and subnet mask. If DHCP is not available, or is not provisioned with all of these parameters, they must be entered manually. The following display will be shown while the phone attempts to connect to a DHCP server. CHECKING DHCP DISABLE •...
  • Page 22 Teo IP Phone 7810 TSG Series Installation Instructions Page 22 13-280138 Rev. H...
  • Page 23: Installation Options

    The following options are available from the Installation Options menu: • IP Addresses • Reset to Default Settings • SIP Options • Configuration Updates * • Quality of Service * • PC Port (7810PoE models) • Keys • Security Options •...
  • Page 24: Ip Addresses

    Teo IP Phone 7810 TSG Series Installation Instructions Some configuration changes only take effect after a phone restart. You may be prompted to allow a restart before you can proceed with changes. RESTART NEEDED: PROCEED? Select YES to proceed with editing, or NO to abort and return to the previous menu.
  • Page 25 Installation Options Note: You must restart the phone after any IP address changes have been made for the changes → ADMIN → ► → RESTART ) to take effect. ( SETUP From the Installation Options menu, select IP. → INSTL → IP) SETUP IP ADDRESSES ¤...
  • Page 26 Teo IP Phone 7810 TSG Series Installation Instructions To use static addressing for the phone, subnet, and gateway, first select STATIC from the ADDRESS CONFIG OPTIONS - IPv4 menu. → INSTL → IP → UPDATE → CFG → STATIC) (page 53)
  • Page 27 * twice. If the update files are not located in the root directory of the update sever, include a path name to the appropriate subdirectory under the root directory. UPDATE=myserver:9443/teo DELETE CLEAR abc In addition to the IP address or FQDN, you can also specify the time offset (in hours) from UTC for your local time zone, and automatically adjust for daylight savings time.
  • Page 28 Teo IP Phone 7810 TSG Series Installation Instructions SNTP=206.080.111.006 EDIT OPTION PING4 Select OPTION. SNTP OPTIONS OFFSET DSTADJ Select DSTADJ. AUTO DAYLIGHT SAVING=ON Select ON to automatically adjust the clock for daylight savings time, or OFF to disable daylight savings time adjustment.
  • Page 29 Installation Options IP4 ADDR=216.122.043.243 EDIT PING4 To test the phone, gateway/router, or server address, select PING4 or PING6 from the device’s IP address menu. If you have entered a new phone IP address, the phone must be restarted before ping will work properly. →...
  • Page 30: Sip Configuration

    Teo IP Phone 7810 TSG Series Installation Instructions The SIP options configure the phone to allow registration with and signaling of SIP Server applications. Please refer to the IP Telephone Network Administration Guide and the SIP server documentation. From the Installation Options menu, select SIP.
  • Page 31 Installation Options Enter or edit the domain name or IP address with the dial pad (maximum 128 characters). Character entry is explained on page 18. When finished, press the key to return to the SIP Phone Configuration menu. PORT SIP PORT=5060 CHANGE Select CHANGE.
  • Page 32: Sip Proxy Configuration

    Teo IP Phone 7810 TSG Series Installation Instructions SIP PROXY CONFIGURATION PORT Select one of the displayed options. The current setting will be shown. (Fully-Qualified Domain Name or IP Address) PROXY=192.168.72.111 CHANGE Select CHANGE. PROXY=192.168.72.111 DELETE CLEAR 123 Enter or edit the fully-qualified domain name or IP address with the dial pad (maximum 128 characters).
  • Page 33: Sip Registration

    Installation Options SIP REGISTRATION ENABLE PORT Select one of the displayed options. The current setting will be shown. (Enable or Disable SIP Registration) ENABLE SIP REG=ENABLED ENABLE DISABLE Select ENABLE or DISABLE. When finished, press the key to return to the SIP Registration menu. (Fully-Qualified Domain Name or IP Address) REG=192.168.72.111 CHANGE...
  • Page 34 Teo IP Phone 7810 TSG Series Installation Instructions This setting determines whether the phone subscribes to message summary events for Message Waiting Indication. This parameter should be set to OFF for Cisco voicemail systems. MSG-SUMMARY SUB=ON Select OFF or ON. The current setting will be shown.
  • Page 35: Quality Of Service

    Installation Options Quality of Service (QoS) settings can improve voice performance over a network by prioritizing voice packets. These settings must be coordinated with other network devices, and should not be changed unless required to correct audio problems. Consult with your network administrator before changing these settings.
  • Page 36: Configuring Keys

    Teo IP Phone 7810 TSG Series Installation Instructions You can assign line appearances, feature activators, and DSS/BLF/Speed Dial numbers to keys, and set up the VOICE MAIL SPKR keys by using this option. From the Installation Options menu, select KEYS.
  • Page 37 Installation Options Select LABEL. LBL=LINE KEY DELETE CLEAR ABC Select CLEAR to remove the existing label, or press the Left or Right Arrow key to move the cursor position for editing. Using the dial pad, enter a label (18 characters max.) to identify the key. Character entry is explained on page 18.
  • Page 38 Line sharing as described below is for use with Avaya and other systems that support shared lines. Leave the Shared Line setting disabled when connected to a Teo UC system. The share setting is not used for multiple registrations of the same Line ID as the primary line.
  • Page 39 Installation Options Select ENABLE to enable sharing, or DISABLE to disable sharing. Press the key. At other telephones that will share this line, set up a key (not line key 1-3) with the same Line ID, and enable sharing for that key. When finished with this key, press the key to return to key selection.
  • Page 40 USE DIALPAD KEYS Note: Call Forward and Presence keys are mutually exclusive; only one of these keys can be configured on a phone. The Presence key is used with the Teo UC System and includes a Call Forward option. Press the key to return to key selection.
  • Page 41 Installation Options If you need to edit the dial string, select DSS#, and then enter the number to dial with the dial pad. Character entry is explained on page 18. For one-touch dialing, enter a # character at the end of the dial string. The string will be dialed immediately when the DSS/BLF key is pressed.
  • Page 42 Teo IP Phone 7810 TSG Series Installation Instructions “ ” “ ” Pauses are entered with the PAUSE softkey, and are shown in the display as a Å character. The first pause in a dial string will delay dialing until the call is answered;...
  • Page 43 Installation Options ACD keys are used to log in to or log out of a Sylantro ACD (Automatic Call Distribution) group. ACD requires two keys for Login and Activate functions. If the selected key is not followed by an unused key, you will receive the following warning. FEATURE REQUIRES TWO ADJACENT UNUSED KEYS Select another key to continue.
  • Page 44: Voice Mail Access

    Teo IP Phone 7810 TSG Series Installation Instructions Note: The key must be programmed to dial the voice mail access number in order for VMAIL this feature to work properly. “Smart” pauses and PIN codes can be included in the number.
  • Page 45 Select one of the menu presets, or select NONE to clear all Voice Mail Menu keys, and then select YES to confirm your selection when the message “SET (name) DEFAULT MENU?” appears. The presets are compatible with the following voice mail systems: – Teo UC System CISCO – Cisco Unity Express – Avaya Aura/Audix...
  • Page 46 Teo IP Phone 7810 TSG Series Installation Instructions AVAYA ASTRSK Function / Label Code Function / Label Code PLAY / REPLAY PLAY FIRST ∗ REWIND REWIND PAUSE / RESUME PAUSE / RESUME FAST FORWARD FAST FORWARD SKIP TO NEXT REPLAY MESSAGE...
  • Page 47 Installation Options CALLEG BROAD Function / Label Code Function / Label Code PLAY / REPLAY PLAY / PAUSE ∗ REWIND REWIND PAUSE / RESUME FAST FORWARD FAST FORWARD NEXT MESSAGE NEXT MESSAGE PREVIOUS MESSAGE ENVELOPE INFO ENVELOPE INFO SAVE MESSAGE SAVE MESSAGE RESPOND RETURN CALL...
  • Page 48 Teo IP Phone 7810 TSG Series Installation Instructions To customize Voice Mail Menu keys, select EDIT. Press a multifunction key to change its label or speed dial number. Consult your voice mail user’s guide for voice mail functions and their access codes.
  • Page 49: Configuring Call Monitoring

    Installation Options Call Monitoring allows on-hook dialing and a listen-only call monitor function that is activated by the key. The 7810 TSG models have no speakerphone microphone; two- SPKR way speakerphone operation is not possible. When Call Monitoring is active, the indicators on the keys are lit.
  • Page 50: Call Timeout Options

    Teo IP Phone 7810 TSG Series Installation Instructions These options set dialing, ringing, and reorder timeouts. From the Installation Options menu, select CALL. → INSTL → ► → CALL) SETUP CALL TIMEOUT OPTIONS DIAL RING REORDER Select DIAL. DIALING TIMEOUT SEC=10...
  • Page 51: Installation Pin

    Record your PIN for future reference. If you lose your PIN, you will no longer be able to access the Installation Options menu – contact Teo Technical Support for assistance. Press the key to return to the Installation Options menu or press the SETUP to exit Setup Mode.
  • Page 52: Reset To Factory Default Settings

    Teo IP Phone 7810 TSG Series Installation Instructions Reset returns all settings to the factory defaults, and clears all line IDs, server addresses, speed dial numbers, call logs, and PINs. The error log is not cleared. This option is useful when moving the telephone to a new user or location.
  • Page 53: Updates

    The telephone can be remotely configured, and its operating software updated, by several methods. Configuration and program updates can be stored on a Teo UC Server, or on a TFTP, HTTP, or HTTPS server. The update is initiated by selecting the START menu option.
  • Page 54 Teo IP Phone 7810 TSG Series Installation Instructions This option updates the phone configuration. CONFG=TEO AUTO=OFF START PROTO Select PROTO to select the update server type: TEO (for use with Teo UC System), TFTP, HTTP, HTTPS, or NONE. UPDATE PROTOCOL=TEO ¤ TFTP HTTP...
  • Page 55: Pc Port (7810Poe-Tsga And 7810Poe-Tsgb Only)

    Installation Options The built-in Ethernet switch and PC port allows a computer to share the phone’s Ethernet connection. PC PORT=ENABLED ENABLE DISABLE Select ENABLE or DISABLE as needed. The security options allow you to control ARP monitoring, SRTP, SIP transport, and MLPP dialing.
  • Page 56: Viewing The Error Log

    Teo IP Phone 7810 TSG Series Installation Instructions Defines the type of SIP transport used for SIP signaling. Select TRANS. SIP TRANSPORT=UDP TLS+ Select UDP, TCP, TLS (uses SIP in the URI), or TLS+ (uses SIPS in the URI). Enables MLPP dialing and identifies the MLPP network domain. Note: This option may not appear if a custom dial plan has been configured through XML configuration download.
  • Page 57: Administration Options

    The following test and diagnostic options are available from the Administration Options menu: • Local Inspect • Test Functions • Hardware Version • Diagnostics • Software Version • Phone Restart • Serial Number You can enter from the Administration Options menu when the phone is idle or during an active call.
  • Page 58 Teo IP Phone 7810 TSG Series Installation Instructions The key’s indicator will alternately flash red and green. The first two displayed digits are the key number. Additional displayed information will vary depending upon the key type, as shown below. The display will show the SIP Line ID (username) and SIP Display Name (CID) for the selected key.
  • Page 59: Version

    Administration Options Use this option to view the telephone’s hardware versions, application software version, serial number, and the version of attached optional equipment. This information can also be viewed by pressing the INFO key. From the Administration Options menu, select VERS. →...
  • Page 60: Test

    Teo IP Phone 7810 TSG Series Installation Instructions Select this option to test the LCD display, LED indicators, and keys. From the Administration Options menu, select TEST. → ADMIN → TEST) SETUP TERMINAL TEST DISPLY KEYS 8030X Select DISPLY. DISPLAY/LED TEST GREEN Select LCD.
  • Page 61 Administration Options If all keys are operational, the following display will be shown. Press any key to return to the Terminal Test menu. KEY TEST PASSED PRESS ANY KEY TO EXIT If any key fails, or to exit before testing all keys, go off-hook with the handset or unplug the phone.
  • Page 62: Diagnostic Displays

    Teo IP Phone 7810 TSG Series Installation Instructions From the Administration Options menu, select DIAG. → ADMIN → DIAG) SETUP DIAGNOSTIC OPTIONS LINK PACKET PING Select LINK to determine which SIP lines are registered after phone initialization. Registered lines will light green; unregistered lines will light red.
  • Page 63: Restarting The Phone

    Administration Options Select PING to verify the path to an IP address. SELECT DEVICE TO PING ¤ PHONE GATEWY TFTP PROXY SELECT DEVICE TO PING £ SNTP DHCP REGSTR OTHER Select a device to ping. Or, select OTHER, enter an IP address or server name, and then select PING. Character entry is explained on page 18.
  • Page 64 Teo IP Phone 7810 TSG Series Installation Instructions Page 64 13-280138 Rev. H...
  • Page 65: Troubleshooting

    7810 telephones have built-in diagnostic and testing capabilities to quickly isolate problems affecting their operation. & & Whenever power is applied or a connection is made to the LAN or WAN, the phone initiates a startup routine, with progress shown in the display. When the phone and network are fully initialized, the idle display, indicating date and time, will be shown.
  • Page 66 Teo IP Phone 7810 TSG Series Installation Instructions Problem Observed Remedial Action The AUTH PSWD (password) is a null value. Enter the AUTH PSWD= appropriate AUTH password. DELETE CLEAR 123 The Proxy server address is a null value. Enter the PROXY= appropriate Proxy server IP address or server name.
  • Page 67: Call Control Troubleshooting

    Troubleshooting After the phone is fully initialized (idle display showing), the following call control anomalies may be encountered. Problem Observed Remedial Action All lines indicate the arrival of Verify that the affected lines are not set for NEVER or inbound calls via the key an extended WAIT interval, using the indicators;...
  • Page 68: Diagnostic Troubleshooting

    Teo IP Phone 7810 TSG Series Installation Instructions After the phone is fully initialized (idle display showing), the following diagnostic information may be reviewed, using the ADMIN→DIAG Menu. Diagnostic Mode Information Provided LINK option selected: The LINK option provides information about the...
  • Page 69 Troubleshooting Diagnostic Mode Information Provided Total number of packets delayed more than 20mS Total number of packets delayed more than 30mS Total number of packets delayed more than 40mS Total number of packets delayed more than 50mS Total number of packets delayed more than 60mS Total number of packets delayed more than 70mS Total number of packets delayed more than 80mS Total number of jitter buffer underflow events...
  • Page 70 Teo IP Phone 7810 TSG Series Installation Instructions Diagnostic Mode Information Provided PING option selected: The PING option provides the means for measuring single packet network delays. The following IP addresses may be “pinged”: PHONE GATEWAY UPDATE SERVER SIP PROXY SERVER...
  • Page 71 INSTL (Installation Options – PIN Protected) ................... page 24 (Internet Protocol Addresses) PHONE (Phone IP Address) IPv4 (Internet Protocol version 4 Address) EDIT PING4 IPv6 (Internet Protocol version 6 Addresses) LINK (Link-Local Address) GLBL1 (Global Address) VIEW EDIT (Remove Global Address) PING6 (Add Global Address) SUBNET...
  • Page 72 Teo IP Phone 7810 TSG Series Installation Instructions SYSLOG (Logging Server Address) EDIT OPTION NONE (Disable Syslog Messages) BASIC (Record Error Logs) (Record Error Logs and QoS statistics) (Syslog Server IP Address Configuration) DHCP4 STATIC (Ethernet MAC Address) SIP ( ..............
  • Page 73: Appendix A Setup Menu Tree

    Setup Menu Tree KEYS LINE ................page 36 (Line Appearance Key) (SIP Line ID) NAME (Caller ID Name) AUTHID (SIP Authentication ID) PSWD (SIP Password) SHARE (Bridged Line Appearance) ENABLE DISABLE CODEC (Codec 1, 2, or 3) CODEC (Codec Type) G.711 G.729A G.722...
  • Page 74 Teo IP Phone 7810 TSG Series Installation Instructions ............... page 43 (Automatic Call Distribution) (ACD Group ID) LBL1 (Login Key Label) LBL2 (Activate Key Label) UNUSED ......................page 43 Voice Mail Keys (Press VMAIL key for this menu): ..........page 44...
  • Page 75 Setup Menu Tree UPDATE (Configuration and Program Updates) .............. page 53 ADDR (Phone IP Address Configuration) IPv4 DHCPv4 STATIC (IPv6 only) IPv6 AUTO6 STATIC (IPv4 only) CONFG ........................ page 53 START (Start Configuration Update) PROTO (Update Server Protocol) TFTP HTTP HTTPS NONE PRGRM .......................
  • Page 76 Teo IP Phone 7810 TSG Series Installation Instructions ADMIN (Administration Options) INSPCT ....................page 57 (Local Inspect) VERS (Version) ......................page 59 (Hardware Versions) (Software Version) SERIAL (Serial Number) TEST .......................... page 60 DISPLY (Display and Indicators) (Test LCD Display)
  • Page 77 Setup Menu Tree USER (User Options) Options in this menu are described in the IP Phone 7810 User Guide CLOCK (Set Time and Date) KEYS (Speed Dial Keys) NUMBER (Dial String) DELETE (Delete Character) CLEAR (Clear Dial String) 123/ABC/abc (Character Entry Mode) PAUSE (Dialing Pause) LABEL...
  • Page 78 Teo IP Phone 7810 TSG Series Installation Instructions RING (Personal Ringing) TONE (Ringing Tone) (All Keys use the same Ringing Tone) OFFHK (Off-Hook Ringing) NORMAL SINGLE (Single Burst) CONTRL ( Ringing Control) ALWAYS (Ring Immediately) NEVER (Never Ring) WAIT2 (Wait 2 Ring Cycles / 12 seconds)
  • Page 79: Appendix B Service And Warranty

    Place West Fax: (425) 349-1010 Mukilteo, WA 98275-4255 USA E-mail: tech@teotech.com Web : www.teotech.com Teo is committed to meeting the product needs of our customers. Please write or call us with any suggestions for improvement. 13-280138 Rev. H Page 79...
  • Page 80 Products that are older than the warranty period, but less than 7 years old, or still manufactured by Teo may be repaired at the factory for a flat rate charge. Repaired out-of- warranty units are warranted for 90 days from the date of repair.
  • Page 81: Appendix C Specifications

    Telephone + Stand Handset 7' Category 5 Ethernet cable Modular handset coil-cord Documentation CD Local Power Supply (model 7810-TSG only) FCC Part 15 Hearing Aid Compatible UL, cUL Listed 10BaseT and 100BaseT Ethernet Power over Ethernet: 802.3af Class 2, midspan or endpoint (7810PoE-TSGB) 802.3af Class 2, endpoint only (7810PoE-TSGA) Local Power: 48 VDC nominal @ 4 W max.
  • Page 82 Teo IP Phone 7810 TSG Series Installation Instructions Page 82 13-280138 Rev. H...
  • Page 83: Appendix D Regulatory Statements

    Read the installation instructions before connecting the system to its power source. Installation of equipment must not route interconnecting cables or external power supply sources outdoors. This is defined as "Network Environment 0" by IEC TR 62101. Never install network jacks in wet locations unless the jacks are specifically designed for wet locations. Never touch uninsulated wires or terminals.
  • Page 84 Teo IP Phone 7810 TSG Series Installation Instructions The Teo 7810 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

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