Bluetooth Connection - Motorola MC919Z Integrator Manual Supplement

Troubleshooting the MC919Z (Continued)
Table 6-1
Problem
The MC919Z does not
accept scan input.

Bluetooth Connection

Troubleshooting Bluetooth Connection
Table 6-2
Problem
MC919Z cannot find
any Bluetooth devices
nearby.
MC919Z keeps
powering down to
protect memory
contents.
There is a delay in the
Bluetooth stack
re-initializing during a
resume from suspend.
Cause
Scanning application
is not loaded.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between
exit window and bar
code is incorrect.
MC919Z is not
programmed for the
bar code.
MC919Z is not
programmed to
generate a beep.
Battery is low.
Cause
Too far from other Bluetooth
devices.
The Bluetooth device(s)
nearby are not turned on.
The Bluetooth device(s) are
not in discoverable mode.
The MC919Z's battery is
low.
This is the normal behavior.
Verify that the MC919Z is loaded with a scanning application.
See the System Administrator.
Ensure MC919Z is within proper scanning range.
Ensure the MC919Z is programmed to accept the type of bar
code being scanned.
If a beep on a good decode is expected and a beep is not heard,
check that the application is set to generate a beep on good
decode.
If the scanner stops emitting a laser beam when the trigger is
pressed, check the battery level. When the battery is low, the
scanner shuts off before the MC919Z low battery condition
notification.
Note: If the scanner is still not reading symbols, contact the
distributor or Zebra.
Move closer to the other Bluetooth device(s), within a range
of 10 meters (30 feet).
Turn on the Bluetooth device(s) you wish to find.
Set the Bluetooth device(s) to discoverable mode. If needed,
refer to the device's user documentation for help.
Recharge the battery.
No solution required.
Troubleshooting
Solution
Solution
6 - 3