Calling Technical Support; Additional Diagnostics Information - Paxar 9402 Reference Manual

C a l l i n g Te c h n i c a l S u p p o r t
Technical support representatives are available Monday through
Friday during regular business hours. Follow these steps before
you call:
1. Make sure your PC and printer are properly connected.
2. Record any error messages that occurred.
3. Try to recreate the problem, if you can.
4. Check your port settings. Your problem may be corrected
simply by changing the communication settings.
5. List any changes that have recently been made to the system.
Try to record what you did when the problem occurred.
6. Reset your printer. For information on resetting your printer,
see "Resetting Printers."
7. Reboot your computer. Refer to your computer
documentation for specific instructions.
8. Print a test label, see "Printing a Test Label."
Have the following information ready before you call: computer
brand name and model, version of DOS, printer model, other
peripheral devices on your system, support agreement, contract
number, or invoice information, customer number, and printer
serial number.
A d d i t i o n a l D i a g n o s t i c s I n f o r m a t i o n
For detailed printer diagnostics information, refer to the Quick
Reference or Operator's Handbook. See Chapter 7, "Status
Polling," for information on requesting printer and job status. See
the following error message listing in this chapter for more
information.
Diagnostics and Errors 8-5