Paxar Monarch 9855 Operator's Handbook Manual
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Paxar Monarch 9855 Operator's Handbook Manual

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Download this manual See also: Reference Manual, Operator's Handbook Manual
All manuals and user guides at all-guides.com
Monarch
9855
RFID Printer
TC9855RFIDOH Rev. AA 3/05
©2005 Paxar Americas, Inc. All rights reserved.

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  • Page 1 All manuals and user guides at all-guides.com  Monarch  9855 RFID Printer TC9855RFIDOH Rev. AA 3/05 ©2005 Paxar Americas, Inc. All rights reserved.
  • Page 2 Paxar Radio Frequency (RF) products are designed to be compliant with the rules and regulations in the locations into which they are sold and will be labeled as required. The majority of Paxar RF devices are type approved and do not require the user to obtain license or authorization before using the equipment. Any changes or modifications to Paxar equipment not expressly approved by Paxar could void the user authority to operate the equipment.
  • Page 3 Canada. Trademarks Monarch®, 7410, 932, 935, 938, 939, 939i, and 9855 are trademarks of Paxar Americas, Inc. Paxar ® and Paxar Americas are registered trademarks of Paxar Corporation. For all packaging, copyright pages, English language data sheets, press releases, and internationally distributed collateral: Microsoft, Windows, and NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 4 All manuals and user guides at all-guides.com...

  • Page 5: Table Of Contents

    All manuals and user guides at all-guides.com TA B L E O F C O N T E N T S GETTING STARTED........... . . 1-1 Audience.
  • Page 6 All manuals and user guides at all-guides.com SETTING SUPPLY OPTIONS ..........4-1 Supply Type .
  • Page 7 All manuals and user guides at all-guides.com SETTING DEFAULTS ........... . 5-1 Monetary Sign .
  • Page 8 All manuals and user guides at all-guides.com USING SCRIPTS ............7-1 Initial Script Startup Procedures .
  • Page 9 All manuals and user guides at all-guides.com DIAGNOSTICS & TROUBLESHOOTING ........10-1 Factory Set Password.
  • Page 10 All manuals and user guides at all-guides.com...

  • Page 11: Getting Started

    All manuals and user guides at all-guides.com G E T T I N G S TA R T E D ® The Monarch 9855 RFID printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct die cut labels.

  • Page 12: Shipping The Printer

    All manuals and user guides at all-guides.com A u d i e n c e The Operator’s Handbook is for the person who prints and applies labels. For information about creating RFID formats or programming the RFID printer, refer to the RFID Application Notes on our Web site.

  • Page 13: 9445 Printer Online Emulation

    Web site (www.paxar.com). You can print this manual or order a hard-copy version (part number TC9800PM). A b o u t M o n a r c h ® M P C L  To o l b o x U t i l i t i e s The Monarch®...

  • Page 14: Connecting The Power Cable

    All manuals and user guides at all-guides.com C o n n e c t i n g t h e P o w e r C a b l e The power supply automatically switches between 115V or 230V. No operator settings are required. 1.

  • Page 15: Connecting The Communication Cable

    All manuals and user guides at all-guides.com C o n n e c t i n g t h e C o m m u n i c a t i o n C a b l e Connect the communication cable into the appropriate port. Secure the cable with the connecting screws (serial) or spring clips (parallel).

  • Page 16: Button Functions

    All manuals and user guides at all-guides.com B u t t o n F u n c t i o n s Feed/Cut: Prints a label in the on-demand mode. When the printer is online, feeds a blank label if there is no print job. Prints a label with error information that is useful to your System Administrator if an error is displayed.

  • Page 17: Display

    All manuals and user guides at all-guides.com D i s p l a y The display shows a three-digit error code and brief message to identify any problem the printer may have. For a description of the problem, look up the error code in Chapter 10, "Diagnostics & Troubleshooting."...

  • Page 18: Exiting An Option

    All manuals and user guides at all-guides.com When the screen displays a left and a right arrow, press either l or r to display more options. MAIN MENU Print Mode When you see the menu option you want, press Enter/Pause to select it.

  • Page 19: Loading Supplies

    All manuals and user guides at all-guides.com L O A D I N G S U P P L I E S This chapter describes how to load: a roll of supply fan-fold supply There are two types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing.

  • Page 20: Loading Rfid Labels

    All manuals and user guides at all-guides.com L o a d i n g R F I D L a b e l s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3.
  • Page 21 All manuals and user guides at all-guides.com Supply Holder Guides Supply Roller 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up.
  • Page 22 All manuals and user guides at all-guides.com 8. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. Die Cut Sensor Nibs Supply Lever 9. Hold the printhead assembly by the printhead tab while pressing down on the printhead release.
  • Page 23 All manuals and user guides at all-guides.com 10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. 12. Press Feed/Cut to position the supply under the printhead. You may need to adjust the wide/narrow knobs depending on the width of your supply.
  • Page 24 All manuals and user guides at all-guides.com L o a d i n g L a b e l s f o r t h e O p t i o n a l P e e l M o d e : Peel mode is an option that must be purchased separately.
  • Page 25 All manuals and user guides at all-guides.com 3. Feed the backing paper over the peel bar. Peel Bar Lower Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack.

  • Page 26: Adjusting The Wide/Narrow Knobs

    All manuals and user guides at all-guides.com 5. Close the printer’s cover. 6. Press Feed/Cut to position the supply under the printhead. A d j u s t i n g t h e W i d e / N a r r o w K n o b s You may need to adjust the two wide/narrow knobs according to the width of your supply.

  • Page 27: Loading Ribbon

    All manuals and user guides at all-guides.com L O A D I N G R I B B O N This chapter describes how to load a ribbon roll. There are different ribbon requirements for the two types of supplies: Thermal Direct do not use a ribbon for printing.

  • Page 28: Loading Ribbon

    All manuals and user guides at all-guides.com L o a d i n g R i b b o n Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3.
  • Page 29 All manuals and user guides at all-guides.com 6. Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. 7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way.
  • Page 30 All manuals and user guides at all-guides.com 11. Rotate the take-up core until the leader is past the printhead. 12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold the printhead assembly by the printhead tab while pressing down on the printhead release.
  • Page 31 All manuals and user guides at all-guides.com S E T T I N G S U P P LY O P T I O N S This chapter explains how to select the supply type, ribbon, speed, feed mode, backfeed, print position, supply position, margin position, cut position, dispense position, backfeed distance, separators, skip index mode, set knife control, and the error action.

  • Page 32: Setting Supply Options

    All manuals and user guides at all-guides.com To exit an option without changing the setting, press Escape/Clear. S u p p l y Ty p e RFID supplies are only die cut. Refer to the 9855 Operator’s Handbook for additional supply type information if using non-RFID supplies in your RFID printer.

  • Page 33: Ribbon

    All manuals and user guides at all-guides.com R i b b o n You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1.

  • Page 34: Speed

    All manuals and user guides at all-guides.com S p e e d You can change the print speed for bar codes or graphics. If you select "default" for speed, formats with serial bar codes automatically print at 2.5 ips and formats with parallel bar codes print at 6.0 ips.

  • Page 35: Feed Mode

    All manuals and user guides at all-guides.com F e e d M o d e You can use continuous or on-demand printing. On-demand printing allows you to remove a label before printing the next one. To change the setting, from the Main Menu, select Setup, then Supply.

  • Page 36: Backfeed

    All manuals and user guides at all-guides.com B a c k f e e d Backfeed works by advancing each printed label to the desired dispense position. Once that label is removed, the next label to be printed is backed up underneath the printhead. In continuous mode, only the last label in the batch is advanced to the dispense position.
  • Page 37 All manuals and user guides at all-guides.com P o s i t i o n i n g This menu includes selections to change the print, supply, margin, cut, and dispense positions along with the backfeed distance. When you see Enter print pos [-450/450]: +0 Feed/Cut acts as a toggle switch to change the value by 10 or 1.

  • Page 38: Positioning

    All manuals and user guides at all-guides.com To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Then, follow these steps. 1. Press l or r until you see POSITIONING Print Pos 2. Press Enter/Pause. The current setting is displayed, for example: Enter print pos [-450/450]: +0...

  • Page 39: Print Position

    All manuals and user guides at all-guides.com S u p p l y P o s i t i o n This function adjusts the machine to print at the vertical 0,0 point on the supply. The supply position adjustment should only be made on inital printer setup.

  • Page 40: Margin Position

    All manuals and user guides at all-guides.com 3. Press l or r to change the supply position. Pressing l decreases the value (feeds less supply); r increases it (feeds more supply). 4. Press Enter/Pause when the number you need appears. Press Escape/Clear until you see the Main Menu.

  • Page 41: Cut Position

    All manuals and user guides at all-guides.com To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Then, follow these steps. 1. Press l or r until you see POSITIONING Margin Pos 2. Press Enter/Pause. The current setting is displayed, for example: Enter margin pos [-99/99]: +0...

  • Page 42: Backfeed Distance

    All manuals and user guides at all-guides.com 2. Press Enter/Pause. DISPENSE POS [50/200]: +65 3. Press l or r to change the dispense position. Pressing l decreases the value; r increases it. 4. Press Enter/Pause when the number you need appears. Press Escape/Clear until you see the Main menu.

  • Page 43: Batch Separators

    All manuals and user guides at all-guides.com 3. Press l or r to change the dispense position. Pressing l decreases the value; r increases it. 4. Press Enter/Pause when the number you need appears. Press Escape/Clear until you see the Main menu. B a t c h S e p a r a t o r s A batch separator is an extra tag printed in between batches with a pinstripe pattern.
  • Page 44 All manuals and user guides at all-guides.com 2. Press Enter/Pause to set the batch separators option. The current setting is displayed, for example: SEPARATORS 3. Press l or r to see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear until you see the Main Menu.

  • Page 45: Skip Index

    All manuals and user guides at all-guides.com SKIP INDEX 3. Press l or r to see the other options. After you display the option you want, press Enter/Pause. Press Escape/Clear until you see the Main menu. K n i f e C o n t r o l This function is not available with RFID.

  • Page 46: Error Action Modes

    All manuals and user guides at all-guides.com In the previous example, if the third label did NOT generate an error, the batch image is printed the consecutive error counter is reset the printer continues processing the batch. E r r o r A c t i o n M o d e s Normal (default) The printer errors and the condition causing the error is displayed.
  • Page 47 All manuals and user guides at all-guides.com To change the setting, from the Main menu, select Setup, then Supply. 1. Press l or r until you see SUPPLY Error Action 2. Press Enter/Pause. The current setting is displayed, for example: ERROR ACTION Ostrk/Cont 1x 3.
  • Page 48 All manuals and user guides at all-guides.com If an RFID error occurs, the format is not printed on the label, but the overstrike pattern is. If a non-RFID error (verifier error) occurs, the format prints on the label with the overstrike pattern. Non-RFID Overstrike (verifier error) RFID Ovestrike 4-18 Setting Supply Options...

  • Page 49: Setting Contrast

    All manuals and user guides at all-guides.com S e t t i n g C o n t r a s t The print contrast controls the darkness of the printing on your supply. The range is -699 to +699 and the default is 0. Having the correct print contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts.

  • Page 50: Verifier

    All manuals and user guides at all-guides.com 4. Press l or r to change the contrast. Pressing r darkens the print; l lightens the print. Feed/Cut acts as a toggle switch to change the value by 10 or 1. For example, to make the contrast 50 (from the default of 0), press Feed/Cut, then press r five times (50).

  • Page 51: Setting Defaults

    All manuals and user guides at all-guides.com S E T T I N G D E F A U L T S This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, and prompt set.
  • Page 52 All manuals and user guides at all-guides.com The monetary formatting options are listed in the table below. Option Choices Default Monetary sign None/USA/UK/Japan/ Germany/France/Spain/ Italy/Sweden/Finland/ Austria/India/Russia/ Korea/Thailand/China/Euro-Dollar Secondary Sign No/Yes Decimal Places 0/1/2/3 Slashed Zero No/Yes Power-up Mode Online/Offline Online Prompt Set English/French/German/ English...
  • Page 53 All manuals and user guides at all-guides.com M o n e t a r y S i g n You can also select None if you do not want a monetary sign to print in price fields. The monetary signs available for 15 countries are shown in the table below.

  • Page 54: Monetary Sign

    All manuals and user guides at all-guides.com MONETARY SIGN 3. Press l or r until you see the country’s monetary sign you want. 4. Press Enter/Pause. Press Escape/Clear until you see the Main menu. S e c o n d a r y S i g n If you select USA as the monetary sign, you can print amounts less than $1.00 either by using a dollar sign and decimal ($0.30) or by using a cent sign (30¢).

  • Page 55: Decimal Places

    All manuals and user guides at all-guides.com 3. Press l or r until you see the option you want. Then press Enter/Pause. Press Escape/Clear until you see the Main menu. D e c i m a l P l a c e s You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field.

  • Page 56: Slashed Zero

    All manuals and user guides at all-guides.com S l a s h e d Z e r o The slashed zero feature lets you select how you want the zero character printed; either without a slash, 0 or, with a slash, ø. Standard or reduced fonts print the slashed zero character (ø).

  • Page 57: Power-Up Mode

    All manuals and user guides at all-guides.com 1. Press l or r until you see DEFAULTS Powerup Mode 2. Press Enter/Pause. The current setting is displayed, for example: POWER UP MODE Online 3. Press l or r until you see the option you want. Then press Enter/Pause.

  • Page 58: Flash Storage

    All manuals and user guides at all-guides.com 3. Press l or r until you see the option you want. Then press Enter/Pause. Press Escape/Clear until you see the Main menu. This option only affects the displayed prompts. It does not change what is printed by the printer.

  • Page 59: Using Flash Memory

    All manuals and user guides at all-guides.com U s i n g F l a s h M e m o r y This section explains how to format flash, check the available flash memory, and pack flash memory. MAIN MENU CANCEL PRINT BATCH...
  • Page 60 All manuals and user guides at all-guides.com To format flash memory, from the Main Menu, select Setup. Then, follow these steps. 1. Press l or r until you see SETUP Flash Memory 2. Press Enter/Pause. FLASH MEMORY Format Flash 3. Press Enter/Pause. Are you sure? 4.

  • Page 61: Checking Available Flash Memory

    All manuals and user guides at all-guides.com C h e c k i n g A v a i l a b l e F l a s h M e m o r y If you receive errors when downloading a script or other packets, make sure you have enough flash memory available.

  • Page 62: Packing Flash Memory

    All manuals and user guides at all-guides.com P a c k i n g F l a s h M e m o r y Packing flash memory permanently removes any deleted files from memory. Periodically select this option to "clean up" the printer’s memory.

  • Page 63: Flash Memory Guidelines

    All manuals and user guides at all-guides.com F l a s h M e m o r y G u i d e l i n e s Use these basic guidelines when storing files in your printer’s flash memory. Your printer may have volatile RAM (packets deleted when the printer is turned off), non-volatile RAM (packets saved when the printer is turned off), and flash memory (packets saved...

  • Page 64: Setting Batch Options

    All manuals and user guides at all-guides.com S e t t i n g B a t c h O p t i o n s You can select Batch Options to change which prompts appear during Batch Entry mode and set default values for those prompts.

  • Page 65: Setting Communications

    All manuals and user guides at all-guides.com S E T T I N G C O M M U N I C AT I O N S This chapter tells you how to set the serial or parallel communication values. These values provide the link for normal online printing.

  • Page 66: Baud Rate

    All manuals and user guides at all-guides.com B a u d R a t e To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. If password protection in enabled, press Feed/Cut three times, then press Enter/Pause before you see the Setup Menu options.

  • Page 67: Stopbits

    All manuals and user guides at all-guides.com 3. Press l or r to display the word length you need, then press Enter/Pause. Press Escape/Clear until you see the Main Menu. S t o p B i t s To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm.

  • Page 68: Flow Control

    All manuals and user guides at all-guides.com 2. Press Enter/Pause. The current setting is displayed, for example: PARITY None 3. Press l or r to display the parity you need, then press Enter/Pause. Press Escape/Clear until you see the Main Menu.

  • Page 69: Reset To Default Values

    All manuals and user guides at all-guides.com R e s e t t o D e f a u l t Va l u e s To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. 1.

  • Page 70: Mode

    All manuals and user guides at all-guides.com 1. Press l or r until you see PARALLEL COMM Port 2. Press Enter/Pause. PORT External 3. Use l or r to select either "External" or "Internal." Press Enter/Pause. The internal port is used for printer options installed inside the printer, such as the Ethernet communication port.

  • Page 71: Using Scripts

    This chapter explains how to load, enable, and delete scripts. You can also enable status polling and immediate commands. Using the Scripts menu requires custom software from Paxar. It allows you to print data streams written for other printers. Ignore these menus if you do not use Scripts.

  • Page 72: Viewing Script Information

    All manuals and user guides at all-guides.com V i e w i n g S c r i p t I n f o r m a t i o n 1. To see if your printer has a script loaded from the Main menu, press l or r until you see MAIN MENU Scripts...

  • Page 73: Downloading A Script

    All manuals and user guides at all-guides.com D o w n l o a d i n g a S c r i p t Follow these instructions to download a script from the MS DOS prompt. Set the communication parameters using the MODE command.

  • Page 74: Enabling A Script

    All manuals and user guides at all-guides.com E n a b l i n g a S c r i p t The script must be enabled before you can use it. To enable or disable a script: 1. From the Script Menu, press l or r until you see SCRIPTS Enable Script 2.

  • Page 75: Deleting A Script

    All manuals and user guides at all-guides.com D e l e t i n g a S c r i p t You can delete a script from the printer’s memory. To delete a script: 1. From the Script Menu, press l or r until you see SCRIPTS Delete Script 2.

  • Page 76: Enabling Status Polling

    All manuals and user guides at all-guides.com E n a b l i n g S t a t u s P o l l i n g Status polling allows you to obtain information about the readiness of the printer and the current (or last received) print job.

  • Page 77: Using Immediate Commands

    All manuals and user guides at all-guides.com U s i n g I m m e d i a t e C o m m a n d s Your System Administrator can use immediate commands to reset the printer or cancel and repeat batches. Immediate commands are turned on or off through an MPCL packet.
  • Page 78 All manuals and user guides at all-guides.com 7-8 Using Scripts...

  • Page 79: Printing

    All manuals and user guides at all-guides.com P R I N T I N G This chapter explains how to use on-demand mode printing. print an error label. print, pause, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host.
  • Page 80 All manuals and user guides at all-guides.com The RFID printer pauses while programming the RFID tag. If the RFID tag is not programmable for any reason, the label may print with an overstrike pattern, indicating that it should not be used.

  • Page 81: On-Demand Mode Printing

    All manuals and user guides at all-guides.com An optional keyboard is also available to enter offline batch data. The keyboard must be purchased separately. If there are offline batches in the print queue, the offline batches print after the downloaded batches have printed. O n - D e m a n d M o d e P r i n t i n g When this printer is operating in the on-demand mode, the next label prints when the previous label is removed from the printer or...

  • Page 82: Pausing A Batch

    All manuals and user guides at all-guides.com P a u s i n g a B a t c h You can pause printing by pressing Enter/Pause. You may want to interrupt a batch to make adjustments for: Loading a different roll of supply or a ribbon. See Chapter 2, "Loading Supplies"...

  • Page 83: Canceling A Paused Batch

    All manuals and user guides at all-guides.com 2. Press l or r until you see PAUSE MENU Restart Batch 3. Press Enter/Pause. The batch starts printing from the beginning. C a n c e l i n g a P a u s e d B a t c h You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print.
  • Page 84 All manuals and user guides at all-guides.com If you want to cancel only the paused batch, skip step 3. If you want to cancel all the batches, skip step 2. 2. To cancel only the paused batch, press l or r until you see PAUSE MENU Cancel Batch Then press Enter/Pause.

  • Page 85: Repeating A Batch

    All manuals and user guides at all-guides.com If password protection is enabled, you will be prompted to enter a password before the formats, graphics, and fonts are deleted. Press Feed/Cut three times and then press Enter/Pause. All formats are deleted. If you enter the wrong password, you return to the Main menu.

  • Page 86: Offline Printing

    All manuals and user guides at all-guides.com 1. From the Main Menu, press l or r until you see MAIN MENU Repeat Batch 2. Press Enter/Pause. RFID Printing... xxxx of xxxx The number increments until the entire batch has printed. When it is finished, you will see PRINT MODE Ready...

  • Page 87: Special Printing Considerations

    All manuals and user guides at all-guides.com S p e c i a l P r i n t i n g C o n s i d e r a t i o n s Keep in mind the following special printing considerations. Maximum Print Speed Printing Method Printhead...

  • Page 88: Licensing Your Fonts

    All manuals and user guides at all-guides.com This printer can accept a TrueType font file that has been converted to Hex or Run-Length encoding using the version of Font Utility. Font Utility is available on our Web site (www.servisource1.com). Font Utility is a part of the Monarch MPCL Toolbox Utilities.

  • Page 89: Care And Maintenance

    All manuals and user guides at all-guides.com C A R E A N D M A I N T E N A N C E This chapter tells you how to clear label jams and clean the printer replace a printhead. CAUTION Do not use sharp objects to clean the printhead or touch the printhead with your fingers.
  • Page 90 All manuals and user guides at all-guides.com You may need to clean the printhead, sensor, and platen roller: if there is any adhesive build-up in the supply path. after printing approximately 3 rolls of thermal transfer/thermal direct supplies or after each ribbon.
  • Page 91 All manuals and user guides at all-guides.com 4. Clean the platen roller when you see significant adhesive build-up or a label is wrapped around the platen roller. Use a dry, soft-bristle brush, such as a toothbrush, to clean the platen roller. If the brush does not remove all the adhesive, use isopropyl alcohol on the platen roller.
  • Page 92 All manuals and user guides at all-guides.com 7. Rub the cotton swab across the supply sensor and die cut sensor and remove any build-up. Die Cut Sensor Supply Sensor 8. Clean the build-up in the supply path. 9. Let the printer dry before you reload supplies. 10.

  • Page 93: Replacing The Printhead

    All manuals and user guides at all-guides.com R e p l a c i n g t h e P r i n t h e a d You may have to replace the printhead if it is damaged or worn-out.
  • Page 94 All manuals and user guides at all-guides.com 6. Carefully unplug the cable from the printhead as shown. The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead.
  • Page 95 All manuals and user guides at all-guides.com Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11.
  • Page 96 All manuals and user guides at all-guides.com 9-8 Care and Maintenance...

  • Page 97: Diagnostics & Troubleshooting

    All manuals and user guides at all-guides.com D I A G N O S T I C S & T R O U B L E S H O O T I N G This chapter explains how to perform simple diagnostic functions such as checking the software version, the supply quality, printing test labels, and using password protection.

  • Page 98: Printing A Test Label

    All manuals and user guides at all-guides.com Press l or r to see all the options: Printer, Knife, 1284 Port, RFID Hardware, or RFID Firmware. After you display the option you want, press Enter/Pause. A screen similar to this one is displayed: Model M9855 1.0.0.10 The RFID versions are for the antenna/board (hardware) and...

  • Page 99: Checking Supply Quality

    All manuals and user guides at all-guides.com The first label shows the printer’s configuration by packet (A-G). The second label shows the model number, software version, stock count, voltage, print contrast, printhead resistance, number of bad dots, and installed options. The test label also shows an inch count for the high energy ribbon.

  • Page 100: Using Password Protection

    All manuals and user guides at all-guides.com Max OK l 1568 034 124 Y r The Len listing is the length of the loaded supply in dots. The Max listing should always be greater than the Min listing. The OK listing tells whether the sense mark on the supply passed a detection test.

  • Page 101: Service Diagnostics

    S e r v i c e D i a g n o s t i c s The Service Diagnostics menu can only be accessed by a Paxar Representative, because it requires a separate password. If you need to call Technical Support, print a test label first.

  • Page 102: Troubleshooting

    All manuals and user guides at all-guides.com Tr o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears Turn off the printer, wait fifteen seconds and during startup.

  • Page 103: Error Messages

    All manuals and user guides at all-guides.com Problem Action Backing paper is Carefully remove the backing paper. Make wrapped around platen sure the backing paper tears at the or peel roller. saw-toothed tear edge when using backfeed and peel mode. Blank labels print or 750 Clean supply sensors.

  • Page 104: Common Errors

    All manuals and user guides at all-guides.com C o m m o n E r r o r s Errors 001 to 405 and 429 to 435 are data errors. This type of error indicates that incorrect data was sent to the printer, and the printer is ignoring it.
  • Page 105 All manuals and user guides at all-guides.com Online receive buffer is full. Check for a flow control problem. Font, bar code, or density in the batch does not fit the format. The data in this line of the batch is either missing or does not match the format.
  • Page 106 All manuals and user guides at all-guides.com Tag not found in RF field. The RFID tag was not found in the RF field (area inside the printer where RFID tag is programmed.) Check supply loading. When using RFID supplies greater than a two-inch feed length, make sure you have not adjusted the supply position.
  • Page 107 All manuals and user guides at all-guides.com Time out. Any RFID command (read, program, etc.) has failed to complete in the maximum amount of allowed time. The printer does not recalibrate (feed a blank label) after any RFID error. For more information, refer to your RFID Application Notes.
  • Page 108 All manuals and user guides at all-guides.com Load supplies (supply length mismatch), because the calibrated supply length differs by plus or minus .25 inches from the format. Press Feed/Cut. Either the supply is not seen or the on-demand sensor is broken. Check for a label jam, clear the supply path, or reload supplies.

  • Page 109: Specifications

    All manuals and user guides at all-guides.com S P E C I F I C AT I O N S P r i n t e r Height: 13 inches (330 mm) Width: 12.5 inches (318 mm) Depth: 17.3 inches (439 mm) Weight: 29 lb.

  • Page 110: Rf Specifications

    The radio operates at the 915 Mhz range frequency hopping. Additional frequencies may be available for international locations by request. Contact your Paxar RFID Representative for more information. R F I D L a b e l S p e c i f i c a t i o n s Refer to the 9855 Operator’s Handbook for standard supply...

  • Page 111: Ribbon Specifications

    All manuals and user guides at all-guides.com R i b b o n S p e c i f i c a t i o n s Do not leave ribbon in sunlight, high temperatures or humidity. Ribbon Type: Standard Ribbon Width: 4.3 inches (110 mm) for 4.0 inch (102 mm) supply...

  • Page 112: Cable Pinouts

    All manuals and user guides at all-guides.com C a b l e P i n o u t s The following tables show the connector pins for a 9-pin to 25-pin (118364) cable or a 25-pin to 25-pin cable (118366). 9-Pin (F) 25-Pin (M) CD 1...

  • Page 113: Accessories & Options

    12055101 203 dpi 12055201 300 dpi Monarch® MPCL Toolbox (utilities to configure the printer, download fonts, and design formats) Available on our Web site (www.paxar.com) External LAN Print Server Supports Ethernet and TCP/IP: RJ-45 Connector (10BaseT) 11753101 BNC Connector (10Base2) 11753102...

  • Page 114: Packaging Materials

    Windows® 95/98/2000 or Windows NT®, TCP/IP , and NetWare®. Software is available on our Web site (www.paxar.com) to configure the print server. It can also be configured using HP Jet Admin or HP Web JetAdmin software.

  • Page 115: Rf Information

    All manuals and user guides at all-guides.com R F I n f o r m a t i o n We offer the 7410 Print Server that communicates with printers on an 802.11b wireless network. You can use the print server in ad-hoc (peer-to-peer) or infrastructure (access point) wireless mode.
  • Page 116 All manuals and user guides at all-guides.com B-4 Accessories & Options...

  • Page 117: Glossary

    All manuals and user guides at all-guides.com G L O S S A R Y The following terms will help you use this manual. Attenuation Reduces the strength of the RF Field emitted by the RFID printer’s antenna. Continuous Mode Mode in which the printer prints all the labels in the batch without stopping.
  • Page 118 All manuals and user guides at all-guides.com RF Field Area inside the printer where the RFID tag is programmed. The RF Field area is controlled by the attenuation level and the antenna. The printer’s antenna is located between the platen roller and supply guide inside a bracket.
  • Page 119 All manuals and user guides at all-guides.com I N D E X errors 10-7 com m unication param eters baud rate 6-1 parity 6-1 about fonts 8-9 start (X on) character 6-1 accessories B -1 stop (X off) character 6-1 adjusting stop bits 6-1 backfeed distance 4-12...
  • Page 120 All manuals and user guides at all-guides.com ethernet B -2 online 8-1 exiting an option 1-8 m onetary sign, defining 5-3 flash offline m ode 8-8 m em ory 5-8 on-dem and printing 8-3 flow control online options 6-4 m ode 8-1 function, selecting 1-7 option selecting 1-7...
  • Page 121 All manuals and user guides at all-guides.com features 1-1 ribbon A -2 lights 1-5 supplies A -2 operating specifications A -1 start (XO N ) character 6-1 physical specifications A -1 stop (XO FF ) character 6-1 unpacking 1-2 stop bits 6-1 printer accessories B -1 supply printer options B -1...
  • Page 122 All manuals and user guides at all-guides.com iv Index...
  • Page 123 All manuals and user guides at all-guides.com...
  • Page 124 All manuals and user guides at all-guides.com...

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