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A.0 Customer and Technical Support
If you contact Patton support, you should have some system information ready to help us better help you. This
information allows us to quickly identify what product you are using and how it is configured. Therefore, we inte-
grated a "system report" page that collects all relevant information and presents it to you on one web page.
Click on "Support" to access this page – the page also gives you instructions on where to send the report.
Toll-Free VoIP support: call
Online support:
www.patton.com
E-mail support: support@patton.com—answered within 1 business day
Telephone support:
Standard: +1 (301) 975-1007 (USA), Monday–Friday: 8:00 am to 5:00 pm EST (1300 to
•
2200 UTC/GMT)
Alternate: +41 (0)31 985 25 55 (Switzerland), Monday–Friday: 8:00 am to 5:00 pm CET (0900 to 1800
•
UTC/GMT)
Fax:
+1 (253) 663-5693
A.0 Appendix—Factory default IP addresses
Factory default IP addresses and netmask configuration.
WAN interface Ethernet 0 (0/0)
LAN interface Ethernet 1 (0/1)
DHCP server address range (LAN)
SmartNode 5200 Quick Start Guide
sip:support@patton.com
(USA)
or +41 (0)31 985 25 26
192.168.1.10-192.168.1.19
with a VoIP SIP client
(Switzerland)
IP Address
DHCP Client
192.168.1.1
Network mask
n/a
255.255.255.0
255.255.255.0
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