Lucent Technologies CellPipe IAD 4A Hardware Installation Manual page 4

Customer Service
Finding information and software
The eSight Service Center at http://www.esight.com provides technical
information, product information, and descriptions of available services. Log in and
select a service. The eSight Service Center also provides software upgrades, release
notes, and addenda. Or you can visit the FTP site at ftp://ftp.ascend.com for
this information.
Obtaining technical assistance
The eSight™ Service Center at http://www.esight.com provides access to
technical support. You can obtain technical assistance through email or the Internet,
or by telephone.
If you need to contact Lucent Technologies for assistance, make sure that you have
the following information available:
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Obtaining assistance through email or the Internet
If your services agreement allows, you can communicate directly with a technical
engineer through Email Technical Support or eSight Live chat. Select one of these
sites when you log in to http://www.esight.com.
Calling the technical assistance center (TAC)
If you cannot find an answer through the tools and information on eSight or if you
have a very urgent need, contact TAC. Access the eSight Service Center at
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Active contract number, product name, model, and serial number
Software version
Software and hardware options
If supplied by your carrier, service profile identifiers (SPIDs) associated with
your line
Your local telephone company's switch type and operating mode, such as AT&T
5ESS Custom or Northern Telecom National ISDN-1
Whether you are routing or bridging with your Lucent product
Type of computer you are using
Description of the problem
CellPipe IAD 4A and CellPipe IAD 8T Hardware Installation Guide