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Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics (UEFI):
1.
Turn on or restart the computer, and then quickly press esc.
2.
Press or tap f2.
The BIOS searches 3 places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE:
HP PC Hardware Diagnostics (UEFI) to a USB device on page
b.
Hard drive
c.
Setup Utility (BIOS)
3.
When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press or tap esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version:
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, click the Download link and then select Run.
Download any version of UEFI for a specific product:
1.
Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2.
Click Drivers & Downloads.
3.
In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you
want.
78
Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 8.1
To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
78.
Downloading
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