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HP 14-an0XX Maintenance And Service Manual

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HP Notebook PC (AMD)
* Models: 14-an0XX
* Models: 14-as0XX
* Models: 14-au0XX
* Models: 14z-an000
HP 245 G5 Notebook PC
Maintenance and Service Guide

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  Summary of Contents for HP 14-an0XX

  • Page 1 HP Notebook PC (AMD) * Models: 14-an0XX * Models: 14-as0XX * Models: 14-au0XX * Models: 14z-an000 HP 245 G5 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Right side ................................6 Left side ................................. 7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Button ..............................10 Keys ..............................11 Bottom .................................
  • Page 6 Using HP Recovery media to recover ................68 Changing the computer boot order ................69 Removing the HP Recovery partition (select products only) ......... 69 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 71 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............71...
  • Page 7 11 Statement of memory volatility ........................77 Nonvolatile memory usage ..........................81 Questions and answers ............................83 Using HP Sure Start (select models only) ......................84 12 Power cord set requirements ........................85 Requirements for all countries ..........................85 Requirements for specific countries and regions ....................86 13 Recycling ..............................
  • Page 8 viii...
  • Page 9: Product Description

    Product HP Notebook PC √ √ √ √ name Model numbers: 14-an0XX, 14-as0XX, 14-au0XX, 14z- an000 HP 245 G5 Notebook PC √ Processor AMD Quad-Core A-Series Processor √ √ √ A8-7410 (2.2 GHz, turbo up to 2.5 GHz), 1600 MHz/2 MB L2, Quad 15W A6-7310 (2.0 GHz, turbo up to 2.4 GHz), 1600 MHz/2...
  • Page 10 √ √ √ √ Supports zero power optical drive Supports M-disc Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, √ √ √ √ √ BSI sensor, 1280 x 720 by 30 frames per second HP Webcam– 640 x 480 by 24 frames per second...
  • Page 11 ● Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter ● Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter ● Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (HP Notebook PC models only) External HP Multi-Format Digital Media Reader √ √ √ √ √...
  • Page 12 Category Description Discrete UMA, on- UMA, on- HP 245 graphics graphics board mem, board eMMC 1 meter power cord √ √ √ √ √ Batteries √ √ √ √ √ 4-cell, 41-Whr Li-ion battery 3-cell, 31-Whr Li-ion battery √ √...
  • Page 13: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. ▲ Display...
  • Page 14: Right Side

    Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 15: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ●...
  • Page 16: Top

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and ▲ Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
  • Page 18: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 19: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
  • Page 20: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release latch Releases the battery. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 21: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 22 Chapter 2 External component identification...
  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system HP Notebook PC models with 2 GB of discrete graphics memory: ● AMD A8-7410 processor 858046-xx1...
  • Page 25 32 GB 861964-001 (18) Battery 6-cell, 47-Whr, 2.2-Ah Li-ion battery (for use only in HP 245 G5 Notebook PC models) 844198-850 4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in all models) 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery (for use in all models)
  • Page 26: Miscellaneous Parts

    Item Component Spare part number For use in HP 245 G5 Notebook PC models: ● Models with an optical drive 860455-001 ● Models without an optical drive 860471-001 Rubber Kit (includes rear left and right feet; not illustrated): For use in HP Notebook PC models...
  • Page 27: Display Assembly Subcomponents

    Component Spare part number For use in HP 245 G5 Notebook PC models 813522-001 Screw Kit 813523-001 Notebook case, Chroma sleeve, black/red 853426-001 Display assembly subcomponents Item Component Spare part number Display bezel (includes insulator screws) 858073-001 Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws) For use in HP Notebook PC models: ●...
  • Page 28: Mass Storage Devices

    Left and right hinges 858076-001 (3b) Top hinge 858702-001 Display cable (includes display panel cable and webcam/microphone cable) For use with FHD displays (HP Notebook PC only) 858074-001 For use with HD displays 858075-001 Webcam/microphone module (includes insulator screws) 860575-001...
  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 30: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 31: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 32 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 33: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 34: Battery

    Battery Description Spare part number 6-cell, 47-Whr, 2.2-Ah Li-ion battery (for use only in HP 245 G5 Notebook PC models) 844198-850 4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in all models) 807957-001 3-cell, 31-Whr, 2.8-Ah Li-ion battery (for use in all models)
  • Page 35: Optical Drive

    Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive (includes bracket and bezel) for use in HP Notebook PC models 863675-001 DVD+/-RW Double-Layer SuperMulti Drive (includes bracket and bezel) for use in HP 245 G5 Notebook PC 813514-001 models 906505-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 38: Bottom Cover

    Bottom cover for use in HP Notebook PC models without an optical drive 858072-001 Bottom cover for use in HP 245 G5 Notebook PC models with an optical drive 860455-001 Bottom cover for use in HP 245 G5 Notebook PC models without an optical drive...
  • Page 39 Start prying near the optical drive bay and work around to the back and side to separate the bottom cover from the computer (1). Remove the bottom cover (2). Reverse this procedure to install the bottom cover. Component replacement procedures...
  • Page 40: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. Description Spare part number Hard drive 1-TB, 5400-rpm, 2.5-in 778192-005 500-GB, 5400-rpm, 7-mm 778186-005 500-GB, hybrid 8 GB SSD, 5400-rpm, 7-mm 732000-005 Hard drive bracket 859126-001 Hard drive connector...
  • Page 41 Flex the sides of the bracket (2), and then remove it from the hard drive (3). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...
  • Page 42: Emmc Module

    eMMC module Description Spare part number eMMC drive, 64 GB, M.2 (includes eMMC board, bracket, cable, foam, and screws) 903803-001 eMMC drive, 32 GB, M.2 (includes eMMC board, bracket, cable, foam, and screws) 861964-001 Before removing the eMMC module, follow these steps: Shut down the computer.
  • Page 43 If you need to remove the eMMC bracket, slide the bracket toward the edge of the computer to disengage it from the clips (1). Lift the bracket from the computer (2). Reverse this procedure to install the eMMC module. To install the eMMC bracket, slide the bracket onto the clips (1) and then rotate it downward into place (2). Component replacement procedures...
  • Page 44: Wlan Module

    WLAN module Description Spare part number Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-885 Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005 Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo 863934-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module...
  • Page 45 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
  • Page 46: Memory Module

    Memory module Description Spare part number Memory module (PC3L, 12800, 1600-MHz) 8-GB 693374-005 4-GB 691740-005 2-GB 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 47: Rtc Battery

    RTC battery Description Spare part number RTC battery 718440-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 48: Usb Board

    USB board Description Spare part number USB board (includes cable) 813515-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 49: Speakers

    Speakers Description Spare part number Speakers (left and right) 858083-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 50: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 813516-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51: Heat Sink Assembly

    The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics memory (HP Notebook PC models only) 813508-001 Heat sink for use in models with UMA graphics memory...
  • Page 52 Remove the heat sink assembly from the system board (2). NOTE: Heat sink appearance may vary. Discrete graphics On models with UMA graphics, remove the four Phillips PM2.0×3.0 screws (1) on the heat sink that secure the heat sink assembly to the system board. Remove the heat sink assembly from the system board (2).
  • Page 53 ● UMA graphics Heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...
  • Page 54: Fan

    Description Spare part number 813506-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 55 Remove the fan from the computer (5). Reverse this procedure to install the fan. Component replacement procedures...
  • Page 56: System Board

    System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system HP Notebook PC models with discrete graphics memory: ● AMD A8-7410 processor 858046-xx1 AMD A6-7310 processor 858045-xx1 ●...
  • Page 57 NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: WLAN module (see WLAN module on page ● ● Memory module (see Memory module on page To remove the system board: Remove the display cables by lifting the black and silver tape that secures the cable to the fan (1).
  • Page 58 Position the computer upright, and then disconnect the following cables from the system board: (1): Keyboard cable (2): Hard drive cable (3): USB board cable (4): TouchPad button board cable (5): Speaker cable (6): Fan cable (7): Power button board cable (8): Power connector cable Remove the Phillips PM2.0×3.0 screw (1) that secures the system board to the computer.
  • Page 59 Lift the system board out of the computer (3). Reverse this procedure to install the system board. Component replacement procedures...
  • Page 60: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 813517-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61: Display Assembly

    Spare part number Raw display panel for use in HP Notebook PC models (includes insulator screws) 860573-001 860574-001 Raw display panel for use in HP 245 G5 Notebook PC models (includes insulator screws) 864838-001 Antenna (includes insulator screws) Single antenna...
  • Page 62 Remove the optical drive (see Optical drive on page 27). Remove the bottom cover (see Bottom cover on page 30). To remove the display assembly: Remove the three Phillips PM2.5×6.0 screws (1), two Phillips broadhead PM2.0×2.0 screws (2) (on the right hinge), and one Phillips PM2.5×4.0 screw (3) (on the left hinge) that secures the display assembly to the computer.
  • Page 63 At the seams in the front of the display hinges, use a plastic, non-marking tool (1) to separate the bezel (2) from the display enclosure. Component replacement procedures...
  • Page 64 At the seam in the bottom of the display, use a plastic, non-marking tool (1) to separate the bezel (2) from the display enclosure. Lift the left (1), top (2), and the right sides (3) of the bezel to loosen it from the display. Lift the bezel off the display (4).
  • Page 65 Lift to disengage the adhesive that secures the webcam/microphone module to the display, and then remove the module (2). To remove the display panel: Remove the four Phillips PM2.0×2.4 screws that secure the display panel to the enclosure. Rotate the display panel off the display enclosure (1) to gain access to the display cable connection on the back of the panel.
  • Page 66 On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). To remove the display hinges: Remove the two Phillips PM2.0×3.0 screws (1) that secure the top hinge to the display enclosure. Lift the tape (2), and then remove the top display hinge (3).
  • Page 67 Remove the left and right display hinges (4). To remove the wireless cable and antenna (1), release the cable from the clips built into the display enclosure (2), and then remove the cable and antenna. Component replacement procedures...
  • Page 68 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure, and then remove the cable from the display enclosure. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.
  • Page 69: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 813505-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 70: Top Cover/Keyboard

    NOTE: All top cover/keyboard spare part kits include TouchPad. Description Spare part number Top cover/keyboard for use in turbo silver HP Notebook PC models 858078-xx1 Top cover/keyboard for use in white silver HP Notebook PC models 858079-xx1 Top cover/keyboard for use in red HP Notebook PC models...
  • Page 71: Using Setup Utility (Bios) In Windows 10

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 72: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 73: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 74: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
  • Page 75: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
  • Page 76: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 77: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 78 Chapter 8 Backing up, restoring, and recovering in Windows 10...
  • Page 79: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 80 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
  • Page 81: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 241.5 mm 9.51 in Width 345.4 mm 13.60 in Height 23.9 mm 0.94 in Weight 1900 g 4.19 lb 3 cell battery, hard drive and optical drive 1940 g 4.28 lb 4 cell battery, hard drive and optical drive 1780 g 3.92 lb...
  • Page 82: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Dimensions Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Brightness 220 nits Resolution 1366 × 768 Viewing angle SVA or UWVA Backlight WLED Graphics adapter Thickness 3.0 mm Chapter 10 Specifications...
  • Page 83: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...
  • Page 84: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...
  • Page 85: 11 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 86 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 87 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 88 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
  • Page 89: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 90 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 11 Statement of memory volatility...
  • Page 91: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 92: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 93: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 94: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 95 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 96 Chapter 12 Power cord set requirements...
  • Page 97: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 98 Chapter 13 Recycling...
  • Page 99: Index

    9 spare part number 17, 20, 34 using 71 chipset, product description 1 eMMC module HP Recovery Manager components for the HP Notebook 14 removing 34 correcting boot problems 69 computer model equipment guidelines 24 starting 68...
  • Page 100 42 system 67 power 6 power button, identifying 10 USB flash drive 68 RJ-45 (network) status 7 power connector cable using HP Recovery media 66 illustrated 16 recovery media removing 61 creating 65 mass storage devices power connector, identifying 7...
  • Page 101 RJ-45 (network) jack, identifying 7 RJ-45 (network) status lights, USB 2.0 port, identifying 6, 7 identifying 7 USB 3.0 port, identifying 7 RTC battery USB board illustrated 17 removing 40 removing 39 spare part number 17 security cable slot, identifying 6 vents, identifying 7, 12 security, product description 4 video, product description 2...
  • Page 102 Index...