Eltek Valere THEIA S User Manual page 61

6. Rights under the supplier's warranty – damage and costs not covered
If a defect of the Warranted Product occurs during the Warranty Period and if Eltek Valere
is responsible for this defect and if this defect impairs or reduces the functionality of the
Warranted Product to a significant extent, Eltek Valere will choose to carry out either free-
of-charge repairs or free-of-charge replacement of the Warranted Products with a product
that offers at least the same or the same type of functionality and performance.
Such repairs or replacement will be carried out only at the Eltek Valere factory Transport
to Eltek Valere must be in the original packaging or other packaging that is at least of the
same quality as the original packaging.
replacement at a site other than the Eltek Valere factory, Eltek Valere can agree to this
request. In this case, however, the Warranted User will bear any travel costs and additional
labor costs according to Eltek Valere standard rates.
Any claims from the warranty beyond free-of-charge repair or free-of-charge replacement
are ruled out, especially any claims on compensation for defect-related capital damage, eg.
loss of profit including compensation for lost power feeds, costs of installation and
dismantling, costs of fault diagnostics, recall costs and interruption to production
processes.
If no defect is found in the Warranted Product sent in for repair or replacement, or if there
is no claim based on the warranty for any other reason, Eltek Valere may demand from the
Warranted User an administration fee (flat rate per product) plus the costs of transport back
to the Warranted User.
Any claims based on this warranty expire 6 months after occurrence of the fault, but not
later than 3 months after the end of the Warranty Period.
7. Exclusion cases
Any claims of the Warranted User are excluded in the following cases:
 Improper use
 Unprofessional or incorrect installation, installation not complying to standards,
or installation not following the installation directions or instructions provided
by Eltek Valere
 Unprofessional or incorrect operation and use, or operation and use against the
operating directions or instructions provided by Eltek Valere
 Operation with defective protective systems
 Any unauthorized modifications or repairs
 Use of replacement parts and accessories non-compliant with the original Eltek
Valere specifications
 Failure to perform continuous maintenance according to the maintenance
directions and instructions provided by Eltek Valere
 Removal, damage or destruction of the sealing or the type plate installed by
Eltek Valere
 Foreign-body influence and force majeure
 Non-compliance with applicable safety regulations
 Transport damage
User's Guide THEIA S String Inverters
If the Warranted user requests repair or
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