Troubleshoot Pppoe - NETGEAR D6300 User Manual

If your modem router cannot obtain an IP address from the ISP, you might need to force your
cable or DSL modem to recognize your new modem router by restarting your network, as
described in Sequence to Restart Your Network
If your modem router is still unable to obtain an IP address from the ISP, the problem might
be one of the following:
• Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name.
Assign the computer host name of your ISP account as the account name in the Internet
Basic Settings screen.
• Your ISP allows only one Ethernet MAC address to connect to the Internet and might
check for your computer's MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
modem router's MAC address.
- Configure your modem router to clone your computer's MAC address.
If your modem router can obtain an IP address, but your computer is unable to load any web
pages from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the modem router's
configuration, reboot your computer, and verify the DNS address.You can configure your
computer manually with DNS addresses, as explained in your operating system
documentation.
• Your computer might not have the modem router configured as its TCP/IP gateway.
If your computer obtains its information from the modem router by DHCP, reboot the
computer, and verify the gateway address.
• You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no
longer need to run that software after installing your modem router. You might need to go
to Internet Explorer and select Tools > Internet Options, click the Connections tab, and
select Never dial a connection.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:

1. Log in to the modem router.
D6300 WiFi DSL Modem Router
on page 117.
Troubleshooting
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