Chapter 9: Aux Buttons And Bridged Lines; Answering A Call On A Bridged Line - Avaya 9650 User Manual

Chapter 9: Aux Buttons and Bridged Lines

You can use the Aux buttons to monitor and manage extensions other than your own. Other people's
extensions that you manage from your phone are called bridged lines. If an Aux button is associated with
a bridged line, you can press the Aux button to select it as you would with a regular call appearance.
Whenever you need to access a bridged line just press the corresponding Aux button.
• If a line is on Hold, pressing the Aux button resumes the call.
• If a line is ringing, pressing the Aux button answers the call.
• If your boss or someone else for whom you have a bridged extension is on the line (Aux button LED
is lighted), you can press that Aux button to join the call. For example, when the bridged extension
is in use, and you get an incoming call to that same line, you can conference the caller into the existing
call.
The icon on the Aux button label for a bridged call appearance shows the status of that call appearance.
An idle call icon means that there is no current call on that line. An in-use bridged call icon means that the
owner of the line is using it.
Use the Aux button for anything you need to do with a bridged line - to answer a call, to resume a call on
hold, or to join an existing call. Use the Aux button LED and the icon on the Aux button label to view the
status of a bridged line.

Answering a call on a bridged line

About this task
Answering a call on a bridged line is the same as a call on a primary line. If the ringing line is
selected, you can answer by picking up the handset or by pressing Speaker or Headset or
Answer.
Procedure
1. If an Aux button flashes, press that button or press the Answer softkey.
2. Select the bridged call that you want to answer.
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Avaya one-X Deskphone Edition for 9650 and 9650C IP Telephone User Guide
If the Aux Shift button is lit, the incoming call is on the "hidden" page of Aux buttons.
In this case, press Aux Shift to view the hidden page, then press the flashing Aux
button of the incoming call.
The ringing line is selected automatically. If you are on another call when a call
comes in to a bridged line, you have to select the ringing line.
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