Troubleshooting - Xerox DocuMate 3220 User Manual

Maintenance
6. Insert the right end of the roller into its housing socket in the scanner. Angle the roller module
up and into the roller channel. Align the tab on the lock flange with the slot in the scanner.
Hold the feed roller module fully in the scanner door while you lock it in place.
7. Align the lock tab with the slot in the scanner. Use the lever to rotate the locking tab into the
slot in the scanner. Push on the lever until it clicks in place and locks the roller in the scanner.
The lock will "click" into place when it is secure. However, if it does not rotate easily into the
housing, make sure the flange is properly seated in its latch.
8. Close the scanner when you're finished.

Troubleshooting

Problem: The scanner won't scan. What's wrong?
Check for one of these possible causes:
• Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure
the cables are plugged in securely.
• Is the scanner's status light on? Turn on the scanner's power. If the status light doesn't
come on, plug the power supply into another electrical outlet. If you are using a UPS battery
back-up or power strip, try plugging the scanner directly to a wall outlet.
Did you restart the computer and scanner? If the scanner gets a paper jam, or looses
•
connection because of an error, try restarting your computer and power cycling the scanner.
User Guide
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Xerox DocuMate 3220 Scanner
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