Hapter; Verifone Service And Support; Return A Terminal, Base, Or Smart Battery - VeriFone Omni 3600 Installation Manual

VeriFone Service and Support

Return a
Terminal, Base,
or Smart
Battery
NOTE
For Omni 3600 terminal or Omni 3600 base problems, contact your local VeriFone
representative or service provider.
For Omni 3600 product service and repair information:
•
United States: VeriFone Support Services, 1-800-837-4366, Monday–Friday,
8 A.M.–8 P.M. eastern time
•
International: Contact your local VeriFone representative
For Omni 3600 supplies:
•
VeriFone online store at
•
United States: VeriFone Support Services, 1-800-837-4366, Monday–Friday,
8 A.M.–8 P.M. eastern time
•
International: Contact your local VeriFone representative
Before returning an Omni 3600 terminal, Omni 3600 base, or smart battery to
VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
The following procedure describes how to return one or more Omni 3600
terminals, Omni 3600 bases, or smart batteries for repair or replacement (U.S.
customers only):
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
1
Gather the following information from the printed labels on each Omni 3600
terminal (Figure 29), Omni 3600 base
(Figure 31) you are returning:
•
Product ID, including the model and part number. For example,
"OMNI 3600" and "PTID XXXXXXXX" (if your terminal includes this
number)
•
Serial number (S/N XXX-XXX-XXX)
2
Within the United States, call VeriFone toll-free at 1-800-837-4366.
3
Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4
Give the MRA representative the information gathered in Step 1.
www.store.verifone.com
(Figure 30), and smart battery
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