Serial Port Does Not Work; Terminal Does Not Process Transactions - VeriFone Omni 3600 Installation Manual

Serial Port Does
Not Work
Terminal Does Not
Process
Transactions
•
Check the power cable connection.
•
Ensure the outlet has power.
•
The serial port on the back panel of the Omni 3600 base is identified by the
"RS232" icon. Check that the device connected to the serial port has power
and is functioning properly. If possible, perform a self-test on the device in
question.
•
The cable connecting the optional device to the Omni 3600 base serial port
may be defective. Try a different serial cable.
If the problem persists, contact your local VeriFone representative for assistance.
There are several possible reasons why the terminal may not be processing
transactions. Use the following steps to troubleshoot failures.
Step 1: Check the magnetic card reader
•
Perform a test transaction using several different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the Omni 3600 card reader,
the black, magnetic stripe on the card should face down, away from the
keypad.
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
Contact your VeriFone distributor or service provider.
•
If the manual transaction does not work, proceed to
Step 2: Check the smart card reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly. The chip on the card should be
facing up and inward.
•
Ensure the MSAM cards are properly inserted in the cardholders and the
cardholders are properly secured (see
•
If the manual transaction does not process, proceed to
Step 3: Check the signal strength on-screen (SoftPay)
•
Signal-strength indicator displays at least one bar to indicate connectivity to
radio network.
•
Check antenna connection and orientation.
•
Ensure that the radio has been activated by your service provider.
Step 4: Check the telephone line
•
Connect to a working telephone and check for a dial tone. If there is no dial
tone, replace the Telco cable.
Troubleshooting Guidelines
Step 4.
Install/Replace MSAM Cards).
Step 4.
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