Mitel 5240 User Manual
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Mitel 5240 User Manual

Mitel ip appliance user guide 5240
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Summary of Contents for Mitel 5240

  • Page 1 USER GUIDE...
  • Page 2 3300 ICP - 7.0...

  • Page 3: Table Of Contents

    Contents ABOUT THE 5240 IP APPLIANCE 5240 IP Appliance Features TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjusting the viewing angle FOR USERS ON RESILIENT 3300 ICP SYSTEMS CUSTOMIZING YOUR 5240 APPLIANCE Ringer Control...
  • Page 4 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback USING OTHER FEATURES Account Codes Callback Attendant Call Hold - Remote Retrieve Call Park...
  • Page 5 USING THE APPLICATIONS Personal Directory Corporate Directory Call Logs Speed Dials Bookmarks Online Services Mitel Networks IrDA Module Speech Recognition USING VISUAL VOICE MAIL Setting up your mailbox About the Voice Mail main screen Sorting Messages Playing messages Making and Replying to Messages Recording Memos Creating Distribution Lists Changing your Greetings, Name and Passcode...

  • Page 6: About The 5240 Ip Appliance

    ABOUT THE 5240 IP APPLIANCE The Mitel Networks 5240 IP Appliance is a digital telephone that also serves as a gateway to your company network, providing you with real-time access to applications and services such as web browsing, directory management and visual voice mail.

  • Page 7: 5240 Ip Appliance Features

    5240 IP Appliance. See Using the Applications for more information. links the 5240 IP Appliance to a Palm® Handheld™ Personal Digital Assistant (PDA) enabling users to...

  • Page 8: Tips For Your Comfort And Safety

    Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. Adjusting the viewing angle The stand built into your 5240 IP Appliance tilts to give you a better view of the keys. To adjust the viewing angle: 1.

  • Page 9: Customizing Your 5240 Appliance

    Ringer Control To adjust the Ringer Volume while 5240 IP Appliance is ringing: Press the volume control buttons located above the display. To adjust the Ringer Volume or Pitch while the 5240 IP Appliance is idle: 1. Press SETTINGS. 2. Press the More command key.

  • Page 10: Quick Key Programming

    Quick Key Programming You can program your quick keys using the 5240 IP Appliance or the Desktop Tool. The Desktop Tool is a companion application for the 5240 IP Appliance that runs on a PC. It allows you to label the quick keys that you programmed.

  • Page 11: Language Change

    Language Change To change the language on the display: 1. Press SETTINGS. 2. Press the More command key until Language appears. 3. Press the Language command key. 4. Press the command key for the desired language. 5. Press SETTINGS to exit the Settings menu. MAKING AND ANSWERING CALLS Make a call 1.

  • Page 12: Redial - Saved Number

    Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*. Speed Call - Personal To store a personal Speed Call number: 1.

  • Page 13: Handsfree Operation

    Handsfree Operation To enable Handsfree Operation: Press HANDSFREE. To switch from Handsfree to Handset operation during a call: Lift the handset. To temporarily disable/enable the microphone during Handsfree Operation: Press MICROPHONE (the microphone LED turns on when the microphone is disabled). To end a Handsfree call: Do one of the following: Press HANDSFREE.

  • Page 14: Call Handling

    CALL HANDLING Hold To place a call on Hold: Press HOLD. To retrieve a call from Hold: 1. Lift the handset. 2. Press the line key with the flashing icon. To retrieve a call from Hold at another extension: Press the flashing line key. Dial **1 and the number of the extension that placed the call on Hold.

  • Page 15: Conference

    Conference To set up a Conference when a two-party call is already established, or to add another party to an existing Conference: 1. Press Trans/Conf command key. 2. Dial the number of the next party. 3. Wait for an answer. 4.

  • Page 16: Call Forward

    "Busy" (Internal, External, and Both) redirects your calls when your telephone is busy. "No Answer" (Internal, External, and Both) redirects your calls after several rings if you don't answer. "Always" redirects all incoming calls regardless of the state of your telephone.

  • Page 17: Call Forward - Remote

    To cancel Call Forward: 1. Press SETTINGS. 2. Press the More command key. 3. Press the Forwarding command key. 4. Select the type of call forwarding. 5. Press the Save/off command key. 6. Press SETTINGS to exit the Settings menu. Call Forward - Remote To forward calls from a remote extension to your extension: 1.

  • Page 18: Call Forward - End Chaining

    Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2.

  • Page 19: Messaging - Callback

    Messaging - Callback To leave a message waiting indication on a telephone when you hear busy or ringback tone: Press Leave A Msg command key. To respond to a message waiting condition on your telephone: Do one of the following: Press Messaging followed by Call.
  • Page 20 To set a password (up to 7 digits, not including 0): 1. Press the Messaging command key. 2. Press the New Password command key. 3. Enter a password. 4. Press the Enter command key. 5. Enter the password again. 6. Press the Enter command key. 7.

  • Page 21: Using Other Features

    USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not.

  • Page 22: Callback

    Callback To request a Callback when you reach a busy or unanswered station: Press the Call Me Back command key. To answer a Callback: Lift the handset. To view and/or cancel outstanding Callbacks: 1. Press SETTINGS. 2. Press the More command key. 3.

  • Page 23: Call Park

    Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 24: Call Pickup

    Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the Pickup Call command key. (See Quick Key Programming for instructions on programming features to your phone.) To answer a call that is ringing at a extension not in your Pickup Group: 1.

  • Page 25: Do Not Disturb

    Do Not Disturb To activate or deactivate Do Not Disturb: Press the Do Not Disturb quick key. To activate Do Not Disturb from a remote extension: 1. Lift handset. 2. Dial **5. 3. Dial the number of the station to which Do Not Disturb is to apply. 4.

  • Page 26: Direct Paging

    Direct Paging Direct Paging allows you to page a party through their telephone speaker. To page another extension user: 1. Lift the handset. 2. Press the Direct Paging quick key. (See Quick Key Programming for instructions on programming features to your set.)

  • Page 27: Reminder

    Reminder To program a Reminder: 1. Press SETTINGS. 2. Press the Reminder command key. 3. Enter the time in 24-hour format. 4. Press the Save command key. 5. Press SETTINGS to exit the Settings menu. To view, change, and/or cancel a pending Reminder: 1.

  • Page 28: Headset Operation (With Feature Control Switch)

    If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode. To enable Headset Operation: Press the Headset key.

  • Page 29: Calculator

    1. Press SETTINGS. 2. Press the Calculator command key. 3. Use the telephone keypad as the numeric keypad. The * key is used as a decimal point key. The following operations as well as the Clear Entry/Clear (CE/CLR) and another decimal point are presented as command keys: ( x,÷, -, +, /, = )

  • Page 30: Group Paging / Meet Me Answer

    Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.

  • Page 31: Trunk Flash

    Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press TRANS/CONF. 2. Dial *57 for a single flash or *56 for a double flash. 3.

  • Page 32: Record A Call

    Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your System Administrator.

  • Page 33: Hot Desking

    Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.

  • Page 34: Tag Call

    Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.

  • Page 35: Using The Applications

    USING THE APPLICATIONS Personal Directory The Personal Directory provides easy access to your personal address book. The main screen of the directory is your control center for all personal call management. From this screen, you can search entries and make calls. Note: Use the Desktop Tool to add new entries to your Personal Directory.

  • Page 36: Corporate Directory

    Corporate Directory The Corporate Directory is created and maintained by your System Administrator. From the Corporate Directory screen, you can perform searches, make a call, and view details on entries in the directory. To access the Corporate Directory: 1. Press ONLINE SERVICES. 2.

  • Page 37: Call Logs

    Call Logs Call Logs track up to 60 of your incoming, outgoing, and missed calls. It provides the name of each called or calling party, the date and time of the call, the phone number, call duration, and the number of calls to or from that particular party.

  • Page 38: Speed Dials

    Speed Dials Speed Dials is an application that allows access to a list of phone numbers that you can dial with one or two key presses. Use the Desktop Tool to to add numbers to the list. To make a Speed Dial call: Press SPEED DIALS, and then press a quick key associated with a speed call that you have programmed through the Desktop Tool.

  • Page 39: Online Services

    Online Services Online Services provides access to applications and information programmed by your System Administrator for your use. Online services can include company news and events, and company stock quotes. To access Online Services: Press ONLINE SERVICES, and then press the quick key associated with the service you want to use.

  • Page 40: Mitel Networks Irda Module

    PDA's existing Address Book function by enabling PDA users to select a stored phone number and dial it directly from the PDA. To place a call, point the PDA at the infrared transceiver lens on the 5240 IP Appliance, and then select the PDA's caller identification feature.

  • Page 41: Speech Recognition

    Speech Recognition Speech Recognition is an optional feature that allows you to interact with the system using your voice. With Speech Recognition, you can call people by saying their name and interact with the voice mail system using spoken commands. You can take a tutorial from your phone to learn the basics of using Speech Recognition.

  • Page 42: Setting Up Your Mailbox

    Setting up your mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Press VOICE MAIL. 2. Enter the default passcode ( 999 ). 3. Press the Login command key or OK. 4.

  • Page 43: About The Voice Mail Main Screen

    About the Voice Mail main screen The Voice Mail main screen contains a chronological list of the voice messages in your mailbox, with the most recent message listed first. By default, the first message is selected when the main screen opens. You can scroll through the messages by using the Navigation keys.

  • Page 44: Sorting Messages

    Sorting Messages By default, messages display in the order in which they were received from most to least recent. You can re-sort your messages to display, new messages first, and then the saved messages, alphabetically according to the sender's name with unknown callers listed at the end, urgent messages first followed by non-urgent messages.

  • Page 45: Playing Messages

    Playing messages To play messages: 1. Access your mailbox. 2. Use the Navigation keys to select the message that you want to play. 3. Press the Play command key. While listening to a Message you can press to skip to the end of message to fast forward five seconds to rewind five seconds go to the beginning of message...

  • Page 46: Making And Replying To Messages

    Making and Replying to Messages To reply to a message: 1. Use the Navigation keys to select the message to which you want to reply. 2. Press the Reply command key. 3. Press the Record a Reply command key. 4. Record your message (see Recording Options below). 5.
  • Page 47 Delivery Options Press this key Urgent Confidential Confirm Receipt Addressing Options You can specify recipients for your messages by entering mailbox numbers, selecting mailbox owners by name, or by using a distribution list. To address messages by Mailbox numbers Name Distribution list place the message first in the destination mailbox (es)

  • Page 48: Recording Memos

    Recording Memos To record a memo to yourself: 1. Access your mailbox. 2. Press the More Choices command key repeatedly until Record Memo appears. 3. Press the Record Memo command key. 4. Press to start recording. (See the previous page for recording options.) 5.

  • Page 49: Changing Your Greetings, Name And Passcode

    Changing your Greetings, Name and Passcode When you first set up your mailbox you recorded a greeting and your name and selected a passcode. The User Options menu allows you to change these at any time. There are two types of mailbox greetings: "permanent" and "temporary". You record the permanent greeting when you first set up your mailbox the first time.
  • Page 50 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.

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