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Mitel networks 5240 User Manual

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USER GUIDE

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Summary of Contents for Mitel networks 5240

  • Page 1 USER GUIDE...
  • Page 2 3100 ICP - 4.0...
  • Page 3 Contents ABOUT THE 5240 IP APPLIANCE CALL BASICS ADVANCED FEATURES...
  • Page 4 ADMINISTRATOR FEATURES USING THE APPLICATIONS...
  • Page 5 USING VISUAL VOICE MAIL...
  • Page 6 ABOUT THE 5240 IP APPLIANCE...
  • Page 7 5240 IP Appliance Features Tips for your Comfort and Safety Don’t cradle the handset! Protect your hearing Adjusting the viewing angle Ringer Control To adjust the Ringer Volume whilst 5240 IP Appliance is ringing:...
  • Page 8 Handset, Headset and Speakerphone Volume To adjust the volume of the active receiver: Display Contrast Control To adjust the Display Contrast whilst the 5240 IP Appliance is free: Quick Key Programming To display the feature that is currently programmed to a quick key: To program a quick key from 5240 IP Appliance: About the Feature Access Codes...
  • Page 9 CALL BASICS Make a Call Answer a Call End a Call Hold To place a call on Hold: To retrieve a held call: To retrieve a call from Hold at another extension: Transfer To Transfer an active call:...

  • Page 10: Advanced Features

    ADVANCED FEATURES Account Codes PROGRAMMING Allocating an Account Code to an Outgoing Call If you have an ACCOUNT CODE key programmed with a specific account code: If you have an ACCOUNT CODE key without a specific account code programmed: If you do not have an ACCOUNT CODE key programmed:...

  • Page 11: Alarm Calls

    Allocating an Account Code to a Call in Progress If you have an ACCOUNT CODE key programmed with a specific account code: If you have an ACCOUNT CODE key without a specific account code programmed: If you do not have an ACCOUNT CODE key programmed: Alarm Calls OPERATION To set up an Alarm Call from your extension:...

  • Page 12: Answer External Call

    Answer External Call PROGRAMMING OPERATION To answer external calls: Answer Next Call PROGRAMMING OPERATION To answer internal and external calls in the order that they are presented at your extension:...

  • Page 13: Auto Answer

    Auto Answer PROGRAMMING OPERATION To activate/deactivate Auto Answer:...

  • Page 14: Automatic Hold

    Automatic Hold OPERATION Outgoing Calls To place the current call on Automatic Hold and make another call: To return to the call placed on hold: To transfer the held party to the newly-called party: Incoming Calls To place the current call on Automatic Hold and answer an incoming call: To return to the held call:...
  • Page 15 Broker’s Call (Shuttle) PROGRAMMING OPERATION Whilst in conversation with an established external call:...

  • Page 16: Call Park

    Call Park PROGRAMMING OPERATION To park an incoming external call: To retrieve an unanswered parked call: Alternatively: Call Park Pick-up OPERATION On receiving a broadcast message of a call waiting to be answered on a specific line for you:...
  • Page 17 Call Status Information ÃÃ...
  • Page 18 Call Store PROGRAMMING OPERATION To store a call whilst in conversation with another party: To retrieve a call: Calls For PROGRAMMING OPERATION To answer a call diverted from another extension:...
  • Page 19 Directed Call Pick-up OPERATION To answer a call that is ringing at another extension:...
  • Page 20 Diverting PROGRAMMING To activate Follow Me (I’m Here) from a remote extension:...

  • Page 21: Do Not Disturb (Dnd)

    To cancel diversion: Do Not Disturb (DND) PROGRAMMING OPERATION To activate Do Not Disturb: To de-activate Do Not Disturb: Emergency 9-9-9 Calls OPERATION...

  • Page 22: Exclusive Hold

    Exclusive Hold PROGRAMMING OPERATION Using Exclusive Hold if you do NOT have dedicated DSS/BLF or LINE keys To place a call on hold to make an enquiry call or answer another call: To retrieve a call from hold: Using Exclusive Hold if you do HAVE dedicated DSS/BLF or LINE keys To place a call on hold to make an enquiry call or answer another call: To retrieve a call from hold:...

  • Page 23: Extension Paging

    Extension Paging PROGRAMMING OPERATION To broadcast a message to an extension, extension group or all extensions on the system if you have a dedicated EXTENSION PAGING key: To broadcast a message to an extension or extension group if you do NOT have a dedicated EXTENSION PAGING key: To broadcast a message to all extensions on the system if you do NOT have a dedicated EXTENSION PAGING key:...

  • Page 24: External Call Waiting Tone

    External Call Waiting Tone OPERATION To enable Call Waiting tone: To disable Call Waiting tone:...
  • Page 25 External Divert PROGRAMMING OPERATION...
  • Page 26 Diverting your calls using SETTINGS To divert all your calls to an external destination using SETTINGS: Diverting your calls using a programmed key To divert all your calls to an external destination using the EXTERNAL DIVERT key: Diverting your calls using the feature access code To divert all your calls to an external destination using the External Divert feature access code: Diverting your calls to the last External Divert destination dialled To divert your calls to the destination you dialled when you last used External Divert...
  • Page 27 Cancelling To cancel External Diverting using SETTINGS: To cancel External Diverting using the feature key or access code:...
  • Page 28 Follow Me PROGRAMMING OPERATION Setting up Follow Me using the SETTINGS key To allow your calls to follow you to another extension using SETTINGS:...
  • Page 29 Setting up Follow Me using a programmed key To have your calls follow you to another extension using a key programmed with the destination extension number: To enable your calls to follow you to another extension using a FOLLOW ME key which does not have a destination extension number programmed: Setting up Follow Me using the feature access code To enable your calls to follow you to another extension using the Follow Me feature access code:...
  • Page 30 Enabling Follow Me To enable, but not activate, Follow Me from your usual extension: Cancelling Follow Me from your usual extension To cancel Follow Me via SETTINGS: To cancel from your usual extension using the FOLLOW ME key: To cancel from your usual extension using the Cancel Divert feature access code: Cancelling Follow Me from the remote extension To cancel Follow Me from the remote extension:...
  • Page 31 Follow Me (I’m Here) PROGRAMMING Enabling To enable Follow Me from your usual extension: Activating To activate from a remote extension: Cancelling from the remote extension To cancel from the remote extension: Cancelling from your usual extension To cancel from your usual extension using SETTINGS: To cancel from your usual extension using the FOLLOW ME key:...

  • Page 32: Group Listen

    Group Call Pick-up PROGRAMMING OPERATION To answer a call that is ringing at another extension in your pick-up group: Group Listen PROGRAMMING OPERATION To activate your extension’s loudspeaker during a call: To de-activate your extension’s loudspeaker:...

  • Page 33: Handsfree Operation

    Handsfree Operation For best results: Handsfree operation may be activated by: OPERATION To use handsfree operation to make calls: To use handsfree operation to answer calls: To activate handsfree during a handset call: To temporarily disable the microphone during handsfree operation: To re-enable the microphone and return to the conversation: To disable handsfree operation: To return to handsfree operation:...

  • Page 34: Headset Operation

    Handsfree Paging OPERATION To set up your extension for handsfree paging: Headset Operation OPERATION To answer a call: To end a call: Immediate Divert PROGRAMMING OPERATION...
  • Page 35 Intrude PROGRAMMING OPERATION Intruding on an Established Conversation You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone: Speaking to Party "A" only After intruding into a conversation:...

  • Page 36: Last Call Duration Display

    Speaking to Party "B" only After intruding into a conversation: Withdrawing from an intrusion To exit, leaving Parties "A" and "B" in private conversation: If you placed a call on Exclusive Hold before using the Intrude feature If a flashing key indicates that a call is incoming to your extension Last Call Duration Display PROGRAMMING OPERATION...

  • Page 37: Last Number Redial

    Last Number Redial OPERATION To redial the last external number: List of Calls OPERATION To display a list of the last ten incoming calls:...

  • Page 38: Loudspeaker Paging

    Loudspeaker Paging OPERATION To make an announcement via the loudspeaker system:...
  • Page 39 Manager/Secretary (Absent/Present) Operation PROGRAMMING OPERATION If you are a Manager and wish to divert your calls to your Secretary’s extension: If you are a Secretary and wish to divert your calls to your Manager’s extension: If you are a Secretary and wish to divert your calls to the System Backstop when you only have ONE Manager: If you are a Secretary and wish to divert your calls to the System Backstop when you serve more than one Manager:...

  • Page 40: Message Waiting

    Message Waiting PROGRAMMING OPERATION Leaving a Message Waiting Indication To leave a message waiting indication after calling an extension which is unanswered or busy: To leave a message waiting indication at an extension without calling the extension: Responding to a Message Waiting Indication...
  • Page 41 Cancelling a Message Waiting Indication To cancel a Message Waiting indication using a CANCEL MESSAGE key which does not include an extension number: To cancel a Message Waiting indication using a CANCEL MESSAGE key which holds an extension number: To cancel a Message Waiting indication using the Cancel Message feature access code:...
  • Page 42 Messaging OPERATION To turn Messaging on: To turn Messaging off:...

  • Page 43: Night Service

    Night Service PROGRAMMING OPERATION To monitor whether the system is in Day or Night Service mode: MF (Multi-Frequency) Tone Dialling OPERATION To activate/deactivate MF tones:...

  • Page 44: Night Service Pick-Up

    Night Service Pick-up PROGRAMMING OPERATION To answer a call that is ringing at another extension in your Night Service Pick-up group:...
  • Page 45 PIN Codes PROGRAMMING OPERATION To lock your extension: To unlock your extension: To make an external call from another user’s locked extension:...
  • Page 46 Priorty Line Answer PROGRAMMING OPERATION Recall on Lines PROGRAMMING OPERATION...

  • Page 47: Redial List

    Redial List PROGRAMMING OPERATION To store the last externally-dialled number: To dial a number stored in the Redial List:...
  • Page 48 Re-establish PROGRAMMING OPERATION To re-establish a returned call without speaking to the caller: To speak to the caller of the returned call and re-establish the call:...

  • Page 49: Reverted Calls

    Ringback when Free PROGRAMMING OPERATION To place a ringback on a busy extension or line: When the target extension or line becomes available: To cancel a ringback: Reverted Calls OPERATION...

  • Page 50: Ringer On/Off

    Ringer On/Off PROGRAMMING OPERATION To turn the Ringer off: Selective Ringer PROGRAMMING OPERATION To disable your extension’s Ringer for selected incoming external calls: To resume normal operation:...
  • Page 51 Split Divert PROGRAMMING OPERATION Diverting your calls using the SETTINGS key To divert all your calls to another extension or extension group using the SETTINGS key:...
  • Page 52 Diverting your calls using a programmed key To divert all your calls using a key programmed with a destination number: To divert all your all calls to another extension or extension group using a key which does not have an extension or extension group programmed: Diverting your calls using the feature access code To divert your calls using Split Divert access codes:...

  • Page 53: System Hold

    System Hold OPERATION To place a call on System Hold: To retrieve a held call: System Speed Call Numbers OPERATION To dial an external call using a System Speed Call number:...

  • Page 54: Three-Party Conference

    Three-Party Conference OPERATION To set up a three-party conference call: To leave a three-party conference call: To hold a private conversation with one party during in a three-party conference: Who Am I? OPERATION To discover your current extension’s number:...
  • Page 55 Withhold Identity PROGRAMMING OPERATION To withhold your identity from the called party: ADMINISTRATOR FEATURES Administrator External Listen PROGRAMMING OPERATION To listen-in to an external call:...
  • Page 56 Administrator Remote Alarm Calls PROGRAMMING OPERATION To set up a Remote Alarm Call (if you have a REMOTE ALARM key set up with an extension number): To set up a Remote Alarm Call (if your REMOTE ALARM key does NOT have an extension number stored): To cancel a Remote Alarm Call (if you have a REMOTE ALARM key set up with an extension number): To cancel a Remote Alarm Call (if your REMOTE ALARM key does NOT have an extension number...
  • Page 57 Night Service PROGRAMMING OPERATION To invoke Night Service 1 or 2 mode: To invoke Automatic Night Service mode: To monitor whether the system is in Day or Night Service mode (available for all non-Administrator extension users):...
  • Page 58 Phonebook Controlling the System Directory Adding an Entry To add an entry to the System Directory:...
  • Page 59 Editing an Entry To edit an entry in the System Directory: Dialling from the System Directory To dial a telephone number from the System Directory: Deleting an Entry To delete an entry in the System Directory: Using the System Directory To dial a telephone number from the System Directory:...
  • Page 60 Redial List To display the most recent incoming call: Time and Date Change OPERATION To set the time format: To set the time: To set the date:...

  • Page 61: Using The Applications

    USING THE APPLICATIONS Personal Directory To access the Personal Directory: To answer calls whilst in the Personal Directory or to exit the directory: To search the directory: To add or delete a directory entry: Call Logs To access Call Logs: To delete a log entry: To exit Call Logs: To make an external call from Call Logs:...

  • Page 62: Speed Dials

    Speed Dials To make a Speed Dial call: To exit Speed Dials: Bookmarks To access Bookmarks: To view a web page: To exit Bookmarks: Online Services To access Online Services: To exit Online Services:...
  • Page 63 Mitel Networks IrDA Module To launch DBAB: To launch TFI:...

  • Page 64: Using Visual Voice Mail

    USING VISUAL VOICE MAIL To set up your mailbox: To access your mailbox (or other mailboxes on the system): To exit your mailbox: To access your mailbox whilst on a call: To exit the Visual Voice Mail application to make or answer a call: About the Voice Mail main screen...

  • Page 65: Sorting Messages

    Sorting Messages To re-sort messages (applies to current voice mail session only): Playing messages To play messages: Whilst listening to a Message you can press After listening to a message you can press...

  • Page 66: Making And Replying To Messages

    Making and Replying to Messages To reply to a message: To make a new message: Recording Options Delivery Options...

  • Page 67: Recording Memos

    Addressing Options Recording Memos To record a memo to yourself: Creating Distribution Lists To create a distribution list:...
  • Page 68 Changing your Greetings, Name and Passcode To change your greetings, name or passcode:...
  • Page 70 , ® Trademark of Mitel Networks Corporation. © Copyright 2003, Mitel Networks Corporation. All rights reserved.

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