Call Handling; Hold; Transfer - Mitel 5240 User Manual

CALL HANDLING

Hold

To place a call on Hold:
Press HOLD.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the line key with the flashing icon.
To retrieve a call from Hold at another extension:
Press the flashing line key.
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OR
Dial **1 and the number of the extension that placed the call on Hold.

Transfer

To Transfer an active call:
1. Press Trans/Conf command key.
2. Dial the number of the next party.
3. Do one of the following:
To complete the Transfer, hang up or press the Release Me
command key.
To announce the Transfer, wait for an answer, consult, and then hang
up.
To return to the first call before completing the transfer, press the
Back To Held or Trade Calls command key.
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