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Troubleshooting
Problems and solutions
If you come across a problem, please use the checklist of troubleshooting tips before contacting
Hoover Customer Care.
Fault
Cleaner will not switch on / Power
indicator flash
The cleaner can't be charged
Reduced suction
Dust bin can't be reinstalled
Roller brush does not spin
Cause
Flat battery
The cleaner is not placed properly
in the charging base
The charging base disconnects
from the mains power supply
Dust bin filter is not installed
Dust bin is full of dust
Dust bin filter filled with dust
The cyclone filter and the dust bin
filter is not installed properly
The roller brush is blocked
Solution
Place the cleaner into the charging
base
Replace the cleaner into the
charging base
Unplug and plug the wall adaptor
to different power socket
Reconnect the wall adaptor to the
charging base (The charging base
is not serviceable part).
Reinstall the filter
Empty the dust bin
Clean or replace the filter.
Reinstall the cyclone filter and the
dust bin filter as per the instruction
Take out the roller brush from the
power head and remove any hair
from the roller brush
15.
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