Palm TREO 680 User Manual page 244

11
C O M M O N Q U E S T I O N S
and 5-way navigator in these applications.
Third-party applications that modify
wireless features may require extra
troubleshooting.
If you recently installed an application and
your device seems to be stuck, try the
following:
1 Perform a soft reset (see Performing a
soft reset).
2 If the problem persists, perform a
system reset (see Performing a system
reset).
3 Delete the most recently installed
application from your smartphone (see
Removing applications).
4 If the problem persists, perform another
system reset.
5 If possible, synchronize your
smartphone with your computer to back
up your most recent info.
6 If you're unable to perform the
preceding steps or the problem
persists, locate your Backup subfolder
on your computer and rename the
folder (for example, BackupOld).
244
T H I R D - P A R T Y A P P L I C A T I O N S
Windows: C:\Program
Files\Palm\<device name>
Mac: Mac hard drive> : Applications :
Palm : Users : <device name>
Can't find a Palm folder in Program
NOTE
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can't find my user folder.
7 Perform a hard reset (see Performing a
hard reset).
8 Sync to restore your info in Calendar,
Contacts, Tasks, Memos, and Pictures
& Videos.
9 If the problem is resolved, begin
reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install.
10 If the problem recurs, delete the last
application you installed and report the
problem to its developer.