Palm TREO 680 User Manual page 229

Mac computers do not provide an
NOTE
option for uninstalling Palm Desktop
software. Contact Technical Support if the
problem persists after completing step 7 .
11 Restart your computer.
12 Reinstall Palm Desktop software from
the Palm Software Installation CD that
came with your smartphone.
Synchronization starts but stops without
finishing
The HotSync Log can give you information
TIP
about your most recent synchronization.
Windows: Right-click the HotSync manager
icon in the taskbar in the lower-right corner of
your computer screen, and then select View
Log.
Mac: Open Palm Desktop software. From the
HotSync menu, select View Log.
If you upgraded from a previous Palm OS
device or received a system error, such as
Sys0505, there may be conflicts with
software on your smartphone.
1 Locate your Backup subfolder and
rename the folder (for example,
BackupOld).
Windows: C:\Program
Files\Palm\<device name>
Mac: <Mac hard drive> : Applications
: Palm : Users : <device name>
Can't find a Palm folder in Program
NOTE
Files? Then look for a palmOne or
Handspring folder instead. For more info,
see I can't find my user folder.
2 Synchronize.
3 If the problem is resolved, begin
reinstalling your third-party applications
one at a time by double-clicking a single
file in the original Backup subfolder that
you renamed, and sync after each
application you install. If the problem
recurs, delete the last application you
installed and report the problem to its
®
developer.
4
WINDOWS ONLY
New Hardware Wizard appears, the
synchronization process may be timing
out before the wizard completes its job.
C O M M O N Q U E S T I O N S
If the Windows
S Y N C H R O N I Z A T I O N
11
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