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Cannot display or print images on memory cards or USB flash
drives
•
Confirm that the memory card is fully inserted in the correct slot, with the
label face-up
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•
Confirm that the USB flash drive is fully inserted, right-side up
•
Confirm that the image format is supported
•
Confirm that a memory card requiring the use of an adapter has not been
inserted without its adapter
Cannot print from a camera
•
Confirm that your camera supports PictBridge
•
When printing via Wi-Fi, confirm that both SELPHY and the camera are
correctly connected to the access point
•
When printing via USB, confirm that SELPHY is connected directly to the
camera with the USB cable
•
Confirm that your camera batteries have enough charge left. If the batteries
are depleted, replace them with fully charged or new ones.
•
Remove any inserted memory cards or USB flash drives from SELPHY.
Cannot print from a computer
•
Confirm that you have installed the printer driver correctly
•
Remove any inserted memory cards or USB flash drives.
•
When printing via Wi-Fi, confirm that both SELPHY and the computer are
correctly connected to the access point
•
When printing via USB, confirm that SELPHY is connected directly to the
computer with the USB cable
•
Windows: Confirm that the printer is not offline. If so, right-click the printer
icon and bring the printer online.
•
Mac OS: Confirm that you have added SELPHY to the Printer List
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