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User's Guide
User's Guide
SCX-340x/340xW Series
SCX-340xF/340xFW Series
SCX-340xFH/340xHW Series
BASIC
BASIC
This guide provides information concerning installation, basic operation and
troubleshooting on windows.
ADVANCED
This guide provides information about installation, advanced configuration, operation and
troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

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Table of Contents

   Related Manuals for Samsung SCX-3405

   Summary of Contents for Samsung SCX-3405

  • Page 1 User’s Guide User’s Guide SCX-340x/340xW Series SCX-340xF/340xFW Series SCX-340xFH/340xHW Series BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
  • Page 2: Table Of Contents

    1. Introduction Key benefits Features by models Useful to know About this user’s guide Safety information Machine overview Control panel overview Turning on the machine Installing the driver locally Reinstalling the driver 2. Menu Overview and Basic Setup Menu overview Machine’s basic settings Media and tray Basic printing...
  • Page 3 5. Appendix Specifications Regulatory information Copyright...
  • Page 4: Introduction

    1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by models • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
  • Page 5: Key Benefits

    Print Screen key on the keyboard (see "Easy Capture Manager" on page 268). • Samsung Easy Printer Manager and Printing Status (or Smart Panel) is a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Printer...
  • Page 6 Key benefits Wide range of functionality and application support • Supports various paper sizes (see "Print media specifications" on page 109). • Print watermark: You can customize your documents with words, such as “Confidential” (see "Using advanced print features" on page 229). •...
  • Page 7: Features By Models

    Features by models Some features and optional goods may not be available depending on model or country. Operating System SCX-340x Series Operating System SCX-340xW Series ● Windows ● Macintosh ● Linux Unix (●: Included, Blank: Not available) Software Software SPL printer driver PCL printer driver SCX-340xF Series SCX-340xFW Series...
  • Page 8 Fax to PC settings Device Settings Samsung Printer Status Smart Panel AnyWeb Print SyncThru™ Web Service SyncThru Admin Web Service Easy Eco Driver Samsung Network PC Fax SCX-340xF Series SCX-340x Series SCX-340xFW Series SCX-340xW Series SCX-340xHW Series SCX-340xFH Series ●...
  • Page 9 Twain scan driver WIA scan driver Samsung Scan Assistant SmarThru 4 SmarThru Office a. For XPS driver, it is only supported for Windows through the Samsung website (www.samsung.com) (●: Included, Blank: Not available) SCX-340xF Series SCX-340x Series SCX-340xFW Series SCX-340xW Series...
  • Page 10 Features by models Variety feature Features Hi-Speed USB 2.0 Network Interface Ethernet 10/100 Base TX wired LAN Network Interface 802.11b/g/n wireless LAN Eco printing (Control panel) Duplex (2-sided) printing (Manual) USB memory interface Memory module Mass Storage Device (HDD) Duplex Automatic Document Feeder (DADF) Automatic Document Feeder (ADF) Handset SCX-340x Series...
  • Page 11 Features by models Features Multi-send Delay send Priority send Duplex send Secure receive Duplex print Send/ Receive forward - fax Send/ Receive forward - email Send/ Receive forward - server Scan Scanning to email Scanning to SMB server Scanning to FTP server Duplex scan Scan to PC SCX-340xF Series...
  • Page 12 Gray enhance Duplex copy a. Depending on your country, wireless LAN card may not be available. For some counties, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b. Windows only.
  • Page 13: Useful To Know

    (see "Setting your machine as a default machine" on page 228). Where can I purchase accessories or supplies? • Inquire at a Samsung distributor or your retailer. • Visit www.samsung.com/supplies. Select your country/region to view product service information. The status LED flashes or remains constantly on.
  • Page 14: About This User's Guide

    About this user’s guide This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage. • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting chapter.
  • Page 15: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
  • Page 16 Safety information Caution During an electrical storm or for a period of non-operation, remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Burns could occur. If the machine has been dropped, or if the cabinet appears damaged, unplug the machine from all interface connections and request assistance from qualified service personnel.
  • Page 17 Safety information Do not block or push objects into the ventilation opening. This could result in elevated component temperatures which can cause damage or fire. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 18 Safety information Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge should be 16 AWG or larger. Otherwise, it can cause damage to the machine, and could result in electric shock or fire.
  • Page 19 • Fuser units should only be repaired by a certified service technician. Repair by non-certified technicians could result in fire or electric shock. • The machine should only be repaired by a Samsung service technician. Supply usage Caution Do not disassemble the toner cartridge.
  • Page 20: Machine Overview

    Machine overview Accessories Power cord Quick installation guide Software CD Handset Misc. accessories a. The software CD contains the print drivers, user’s guide, and software applications. b. Handset model only (see "Features by models" on page 7). c. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.
  • Page 21 Machine overview Front view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 7). Type A Scanner lid Output tray...
  • Page 22 Machine overview Type B 13 14 Document feeder cover 11 Scanner lid Document feeder guide cover Document feeder output tray Document feeder output support Control panel Handle Tray Tray handle Output support Output tray a. Handset model only (see "Features by models" on page 7). b.
  • Page 23 Machine overview Rear view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 7). Type A USB port Power receptacle...
  • Page 24: Control Panel Overview

    • You can only use this function if the machine’s Samsung Easy Printer Manager program is installed. If you are a Macintosh OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager Screen feature.
  • Page 25 Control panel overview Allows you to copy both sides of an ID card like a driver’s ID Copy license on a single side of paper (see "ID card copying" on page 61). Turns the power on or off, or wakes up the machine from Power the power save mode.
  • Page 26 If you are a Macintosh OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature. Allows you to copy both sides of an ID card like a driver’s ID Copy license on a single side of paper (see "ID card copying"...
  • Page 27 Control panel overview Turns the power on or off, or wakes up the machine from Power the power save mode. If you need to turn the machine off, press this button for more than three seconds. Switches to Fax mode. Switches to Copy mode.
  • Page 28 Control panel overview Adjusting the control panel Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 1. Introduction...
  • Page 29: Turning On The Machine

    Turning on the machine Connect the machine to the electricity supply first. Turn the switch on if the machine has a power switch. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
  • Page 30: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
  • Page 31: Reinstalling The Driver

    Windows Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs > Samsung Printers > your printer driver name > Uninstall. Follow the instructions in the installation window.
  • Page 32: Menu Overview And Basic Setup

    2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...
  • Page 33: Menu Overview

    Menu overview The control panel provides access to various menus to set up the machine or use the machine’s functions. • This function is not supported for SCX-340x/SCX-340xW Series (see "Control panel overview" on page 24). • Some menus may not appear on the display depending on options or models.
  • Page 34 Menu overview Items Options Fax Feature Priority Send (Continue) Forward Secure Receive Off Print Add Page Cancel Job Fax Setup Sending Redial Times Redial Term Prefix Dial ECM Mode Send Report Image TCR Dial Mode Items Fax Setup (Continue) Options Receiving Receive Mode Ring To Answer...
  • Page 35 Menu overview Items Options Copy Feature Scan Size Reduce/Enlarge Darkness Normal Dark+1- Dark+5 Light+5- Light+1 Items Options Copy Feature Contrast Normal (Continue) Dark+1- Dark+5 Light+5- Light+1 Original Type Text Text/Photo Photo Layout Normal 2-Up 4-Up ID Copy Poster Copy Clone Copy Adjust Bkgd.
  • Page 36 Menu overview Items Options Copy Setup Change Scan Size Default Copies Copy Collation Reduce/Enlarge Darkness Contrast Original Type Adjust Bkgd. Items Options System Setup Machine Setup Machine ID Fax Number Date & Time Clock Mode Language Power Save Wakeup Event System Timeout Altitude Adj.
  • Page 37 Menu overview Items Options System Setup Sound/ Key Sound (Continue) Volume Alarm Sound Speaker Ringer Report All Report Configuration Supplies Info. Address Book Fax Send Fax Sent Fax Received Schedule Jobs Junk Fax Network Conf. Usage Counter Fax Options Maintenance CLR Empty Msg.
  • Page 38 Menu overview Items Options Wireless Wi-Fi ON/OFF Network (Continue) Wi-Fi Direct WPS Setting WLAN Setting WLAN Default WLAN Signal Clear Setting Network Conf. a. This option may not be available depending on your country. b. This option only appears if Paper Mismatch is enabled. c.
  • Page 39: Machine's Basic Settings

    24): You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program or Machine section in Printer Settings Utility program. • For Windows and Macintosh users, see "Device Settings" on page 276.
  • Page 40 Machine’s basic settings • Power Save: When you are not using the machine for a while, use this feature to save power. • When you press the power button, start printing, or a fax is received, the product will wake up from the power saving mode. •...
  • Page 41: Media And Tray

    • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
  • Page 42 Media and tray Loading paper in the tray Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). Open the tray. Then, adjust the tray size to the media size you are loading (see "Tray overview"...
  • Page 43 Media and tray • Do not push the paper width guide too far causing the media to warp. • Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled. •...
  • Page 44 Media and tray Manual feeding in the tray The tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes (see "Print media specifications" on page 109). To feed manually in the tray, click the below: See "Loading paper in the tray"...
  • Page 45 Media and tray Types Tray ● Bond ● Color ● CardStock ● Labels ● Envelope ● Preprinted ● Cotton ● Recycled ● Archive a. The paper types available manual feeding in tray. (●: Included, Blank: Not available) Envelope Printing successfully on envelopes depends upon the quality of the envelopes. To print an envelope, place it as shown in the following figure.
  • Page 46 Media and tray • Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope. Acceptable Unacceptable • Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the machine’s fusing temperature for 0.1 second about 170°C (338 °F).
  • Page 47: Preprinted Paper

    Media and tray • Do not run a sheet of labels through the machine more than once. The adhesive backing is designed for only a single pass through the machine. • Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged.
  • Page 48 24): You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program or Machine section in Printer Settings Utility program. • For Windows and Macintosh users, see "Device Settings" on page 276.
  • Page 49 Media and tray Using the output support The surface of the output tray may become hot if you print a large number of pages at once. Make sure that you do not touch the surface, and do not allow children near it. The printed pages stack on the output support, and the output support will help the printed pages to align.
  • Page 50: On The Scanner Glass

    Media and tray Loading originals You can use the scanner glass or the document feeder to load an original for copying, scanning, and sending a fax. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21).
  • Page 51: In The Document Feeder

    Media and tray Place the original face down on the scanner glass. Align it with the registration guide at the top left corner of the glass. Close the scanner lid. • Leaving the scanner lid open while copying may affect copy quality and toner consumption.
  • Page 52 Media and tray Flex or fan the edge of the paper stack to separate the pages before loading originals. Load the original face up into the document feeder input tray. Make sure that the bottom of the original stack matches the paper size marked on the document input tray.
  • Page 53: Basic Printing

    Basic printing For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 229). Printing If you are a Macintosh or Linux operating systems user, refer to the Advanced Guide (see "Macintosh printing" on page 237 or "Linux printing" on page 238).
  • Page 54 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
  • Page 55 Select your machine from the Select Printer. Click Properties or Preferences. mark means you cannot You can check the machine’s current status pressing the Printer Status button (see "Using Samsung Printer Status" on page 277). 2. Menu Overview and Basic Setup...
  • Page 56: Using A Favorite Setting

    Using a favorite setting The Presets option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To save a Presets item, follow these steps: Change the settings as needed on each tab.
  • Page 57: Setting Eco Mode On The Control Panel

    If you set the eco mode on with a password from the SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco > Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the On force message appears. You have to enter the password to change the eco mode status.
  • Page 58 Samsung Easy Printer Manager. Before you select this item, you must set the eco function in SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco > Settings) or Samsung Easy Printer Manager (Device Settings > Eco). Default Eco: The machine is set to Default Eco mode.
  • Page 59: Basic Copying

    Place a single original face down on the scanner glass. b If you want to customize the copy settings including darkness, original type and more by using the Device Settings in Samsung Easy Printer Manager program or Machine section in Printer Settings Utility program.
  • Page 60 If your has machine for +/- buttons on the control panel: You can customize the copy settings such as darkness, original type and more by using the Device Settings in Samsung Easy Printer Manager program or the Machine section in Printer Settings Utility program.
  • Page 61: Reduced Or Enlarged Copy

    Basic copying Select (copy) > (Menu) > Copy Feature > Original Type on the control panel. Select the option you want and press OK. • Text: Use for originals containing mostly text. • Text/Photo: Use for originals with mixed text and photographs. If texts in the printout is blurry, select Text to get the clear texts.
  • Page 62 Basic copying The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original. This feature is helpful for copying a small-sized item such as business card. •...
  • Page 63 Basic copying • If you do not press the (Start) button, only the front side will be copied. • If the original is larger than the printable area, some portions may not be printed. 2. Menu Overview and Basic Setup...
  • Page 64: Basic Scanning

    Press Scan to on the control panerl. If you see Not Available message, check the port connection, or select Enable Scan from Device Panel in Samsung Easy Printer Manager > Switch to advanced mode > Scan to PC Settings. Select the scan destination you want and press OK.
  • Page 65: Basic Faxing

    Basic faxing • This function is not supported for SCX-340x/SCX-340xW Series (see "Control panel overview" on page 24). • For special faxing features, refer to the features" on page 254). • You cannot use this machine as a fax via the internet phone. For more information ask your internet service provider.
  • Page 66: Sending A Fax Manually

    Perform the following to send a fax using panel. If your machine is a handset model, you can send a fax using the handset (see "Variety feature" on page 10). Samsung (Stop/Clear) before the Sending a fax to multiple destinations (On Hook Dial) on the control You can use the multiple send feature, which allows you to send a fax to multiple locations.
  • Page 67 Basic faxing Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 50). Select (fax) on the control panel. Adjust the resolution and the darkness to suit your fax needs (see "Adjusting the document settings"...
  • Page 68 Basic faxing Resolution The default document settings produce good results when using typical text- based originals. However, if you send originals that are of poor quality, or contain photographs, you can adjust the resolution to produce a higher quality fax. Select (fax) >...
  • Page 69: Maintenance

    3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...
  • Page 70: Ordering Supplies And Accessories

    Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
  • Page 71: Available Supplies

    Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.
  • Page 72: Available Maintenance Parts

    Available maintenance parts To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its “Average yield”.
  • Page 73: Storing The Toner Cartridge

    Never manually rotate the drum, especially in the reverse direction; this can cause internal damage and toner spillage. Toner cartridge usage Samsung Electronics does not recommend or approve the use of non-Samsung brand toner cartridges in your printer including generic, store brand, refilled, or remanufactured toner cartridges.
  • Page 74 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
  • Page 75: Redistributing Toner

    Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variation side to side. • The Status LED blinks red. In the case of machine with a Toner LED, it blinks orange. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge.
  • Page 76 Redistributing toner 3. Maintenance...
  • Page 77: Replacing The Toner Cartridge

    Replacing the toner cartridge • Shake the toner cartridge thoroughly, it will increase the initial print quality. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). •...
  • Page 78 Replacing the toner cartridge 3. Maintenance...
  • Page 79: Monitoring The Supplies Life

    Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. +/- buttons on the control panel (see • If your has machine for In ready mode, press and hold (Stop/Clear) button for about 6 seconds, then release.
  • Page 80: Setting The Toner Low Alert

    If your has machine for +/- buttons on the control panel (see "Control panel overview" on page 24): You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program or Machine section in Printer Settings Utility program.
  • Page 81: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
  • Page 82 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
  • Page 83 Cleaning the machine 3. Maintenance...
  • Page 84 Cleaning the machine Cleaning the pickup roller • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine. •...
  • Page 85 Cleaning the machine Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine.
  • Page 86 Cleaning the machine Wipe the surface of the scanner until it is clean and dry. Scanner lid Scanner glass Document feeder glass White bar Close the scanner lid. 3. Maintenance...
  • Page 87: Tips For Moving & Storing Your Machine

    Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
  • Page 88: Troubleshooting

    4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing original document jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error.
  • Page 89: Tips For Avoiding Paper Jams

    Tips for avoiding paper jams By selecting the correct media s, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 41). •...
  • Page 90: Clearing Original Document Jams

    Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. 4.
  • Page 91 Clearing original document jams Original paper jam in front of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
  • Page 92 Clearing original document jams Original paper jam inside of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 10). 4.
  • Page 93 Clearing original document jams 4. Troubleshooting...
  • Page 94 Clearing original document jams Original paper jam in exit area of scanner • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). • This troubleshooting may not be available depending on model or optional goods (see "Front view" on page 21). Remove any remaining pages from the document feeder.
  • Page 95: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Click this link to open an animation about clearing a jam. Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.
  • Page 96 Clearing paper jams Inside the machine • The fuser area is hot. Take care when removing paper from the machine. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 21). 4.
  • Page 97 Clearing paper jams 4. Troubleshooting...
  • Page 98 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
  • Page 99: Understanding The Status Led

    • The machine has stopped due to a major error. Check the display message (see "Understanding display messages" on page 101). • A paper jam has occurred (see "Clearing paper jams" on page 95). Samsung Printing Status or Smart Panel program window (see Description of toner is close.
  • Page 100 Understanding the status LED Status Blinking The machine is connecting to a wireless network. Blue The machine is connected to a wireless network (see "Wireless network setup" on page 156). The machine is disconnected from a wireless network. The machine is in power save mode. Blue The machine is in ready mode or machine’s power is off.
  • Page 101: Understanding Display Messages

    SCX-340x/SCX-340xW Series. You can resolve the error with the guideline from the computers’s Printing Status or Smart Panel program window (see "Using Samsung Printer Status" on page 277 • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
  • Page 102 Meaning Install a toner cartridge. Install a Samsung-genuine toner cartridge, designed for your machine. Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner"...
  • Page 103 (see "Replacing the toner cartridge" on page 77). Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.
  • Page 104 Understanding display messages Tray-related messages Message Jam or empty • Paper has jammed in the paper feed area. • There is no paper in tray. Door open&close Network-related messages Message Network Problem: The network IP address you have set is being used by someone else.
  • Page 105 Understanding display messages Misc. messages Message Door Open The cover is not securely latched. Close it Door of scanner is open. The document feeder cover is not securely latched. Error [error number] The machine unit cannot be controlled. Turn off then on Error [error number] Call for service Scanner Locked...
  • Page 106 5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
  • Page 107: Specifications

    Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Dimension Width x Length x Height Weight Machine with consumables Ready mode Noise Level Print mode Copy mode...
  • Page 108 Specifications Items Humidity Operation Storage (packed) 110 volt models Power rating 220 volt models Power consumption Average operating mode Ready mode Power save mode Power off mode Module Wireless a. Dimensions and weight are measured without a handset. b. Sound Pressure Level, ISO 7779. Configuration tested: basic machine installation, A4 paper, simplex printing. c.
  • Page 109 Specifications Print media specifications Type Size Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) US Folio 216 x 330 mm (8.5 x 13 inches) 210 x 297 mm (8.27 x 11.69 inches) Plain paper Oficio 216 x 343 mm (8.5 x 13.5 inches)
  • Page 110 Specifications Type Size Refer to the Plain paper section Refer to the Plain Thick paper paper section Refer to the Plain paper section Refer to the Plain Thin paper paper section Refer to the Plain paper section Refer to the Plain Cotton paper section Refer to the Plain paper section...
  • Page 111 Specifications Type Size Refer to the Plain paper section Letter, Legal, US Folio, A4, JIS B5, ISO Labels B5, Executive, A5 Letter, Legal, US Refer to the Plain paper section Folio, A4, JIS B5, ISO Card stock B5, Executive, A5, Postcard 4x6 Refer to the Plain Refer to the Plain paper section...
  • Page 112: Microsoft Windows

    Specifications System requirements ® ® Microsoft Windows Operating system ® ® Windows 2000 Intel Pentium ® ® Windows Intel Pentium ® ® Windows Server 2003 Intel Pentium ® ® Windows Server 2008 Intel Pentium ® ® Windows Vista Intel Pentium ®...
  • Page 113 Specifications • Windows Terminal Services is compatible with your machine. • For Windows 2000, Services Pack 4 Macintosh Operating system Mac OS X 10.4 ® • Intel processors • PowerPC G4/G5 Mac OS X 10.5 ® • Intel processors • 867 MHz or faster Power PC G4/G5 Mac OS X 10.6 ®...
  • Page 114 Specifications Linux Items Operating system ® Redhat Enterprise Linux WS 4, 5 (32/64 bit) Fedora 5 ~ 13 (32/64 bit) SuSE Linux 10.1 (32 bit) ® OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2 (32/64 bit) Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit) Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10, 10.04 (32/64 bit) SuSE Linux Enterprise Desktop 10, 11 (32/64 bit) Debian 4.0, 5.0 (32/64 bit)
  • Page 115 Specifications Network environment Network and wireless models only (see "Features by models" on page 7). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
  • Page 116: Regulatory Information

    Regulatory information This machine is designed for a normal work environment and certified with several regulatory statements. Laser safety statement The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter 1 Subchapter J for Class I(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825- 1 : 2007.
  • Page 117 Regulatory information Ozone safety This product’s ozone emission rate is under 0.1 ppm. Because ozone is heavier than air, keep the product in a place with good ventilation. Mercury Safety Contains Mercury, Dispose According to Local, State or Federal Laws.(U.S.A. only) Power saver This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use.
  • Page 118 Regulatory information China only Correct disposal of this product (Waste electrical & electronic equipment) (Applicable in the european union and other european countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
  • Page 119 Regulatory information (The United States of America only) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 Taiwan only Radio frequency emissions FCC information to the user This device complies with Part 15 of the FCC Rules.
  • Page 120 Regulatory information Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry and Science Canada. Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, ICES-003 édictée par l’Industrie et...
  • Page 121 Regulatory information FCC Statement for Wireless LAN use: While installing and operating this transmitter and antenna combination the radio frequency exposure limit of 1m W/cm2 may be exceeded at distances close to the antenna installed. Therefore, the user must maintain a minimum distance of 20cm from the antenna at all times.
  • Page 122 Regulatory information The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five.
  • Page 123 Regulatory information The equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
  • Page 124 You must have a 13 amp fuse in the plug, adaptor, or at the distribution board. Declaration of conformity (European countries) Approvals and Certifications Hereby, Samsung Electronics, declares that this [SCX-340x Series] is in compliance with the essential requirements and other relevant provisions of Low Voltage Directive (2006/95/EC), EMC Directive (2004/ 108/EC).
  • Page 125 PSTNs and compatible PBXs of the European countries: In the event of problems, you should contact the Euro QA Lab of Samsung Electronics Co., Ltd. in the first instance. The product has been tested against TBR21. To assist in the use and application...
  • Page 126 Regulatory information No limitations at this time Israel only Regulatory compliance statements Wireless guidance Low power, Radio LAN devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in your printer system. The following section is a general overview of considerations while operating a wireless device.
  • Page 127 Regulatory information In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
  • Page 128 Regulatory information China only 5. Appendix...
  • Page 129: Copyright

    This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
  • Page 130 User’s Guide User’s Guide SCX-340x/340xW Series SCX-340xF/340xFW Series SCX-340xFH/340xHW Series ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows.
  • Page 131 2. Using a Network-Connected Machine Useful network programs Wired network setup Installing driver over the network IPv6 configuration Wireless network setup Samsung MobilePrint 3. Useful Setting Menus Before you begin reading a chapter Print menu Copy menu Fax menu Scan menu...
  • Page 132 5. Useful Management Tools Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver Using SyncThru™ Web Service Using Samsung Easy Printer Manager Using Samsung Printer Status Using Smart Panel Using the Linux Unified Driver Configurator 6. Troubleshooting Paper feeding problems...
  • Page 133: Software Installation

    1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
  • Page 134: Installation For Macintosh

    Click Default Browser and find the USB connection. • For Mac OS X 10.5-10.7, click Default and find the USB connection. For Mac OS X 10.4, if Auto Select does not work properly, select Samsung in Print Using and your machine name in Model. •...
  • Page 135: Reinstallation For Macintosh

    Reinstallation for Macintosh If the printer driver does not work properly, uninstall the driver and reinstall it. Make sure that the machine is connected to your computer and powered on. Insert the supplied software CD into your CD-ROM drive. Double-click the CD-ROM icon that appears on your Macintosh desktop. Double-click the MAC_Installer folder >...
  • Page 136: Installation For Linux

    Installation for Linux You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads). Installing the Unified Linux Driver Make sure that the machine is connected to your computer and powered on.
  • Page 137 You must log in as a super user (root) to install the machine software. If you are not a super user, ask your system administrator. From the Samsung website, download the Printer Settings Utility package to your computer. Right-click the Printer Settings Utility package and extract the package.
  • Page 138: Reinstallation For Linux

    You must log in as a super user (root) to uninstall the printer driver. If you are not a super user, ask your system administrator. Click the icon at the bottom of the desktop. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/ [root@localhost uninstall]#./uninstall.sh Click Uninstall. Click Next.
  • Page 139: Using A Network-connected Machine

    • Useful network programs • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung MobilePrint Supported optional devices and features may differ according to your model (see "Features by models" on page 7).
  • Page 140: Useful Network Programs

    Useful network programs There are several programs available to setup the network settings easily in a network environment. For the network administrator especially, managing several machines on the network is possible. • Before using the programs below, set the IP address first. •...
  • Page 141: Wired Network Setup

    Follow the instructions in the installation window. Connect your machine to the network with a network cable. Turn on the machine. From the Windows Start menu, select All Programs > Samsung Printers > SetIP > SetIP. 2. Using a Network-Connected Machine...
  • Page 142 Wired network setup Click the icon (third from left) in the SetIP window to open the TCP/ IP configuration window. Enter the machine’s new information into the configuration window as follows. In a corporate intranet, you may need to have this information assigned by a network manager before proceeding.
  • Page 143: Ipv4 Configuration Using Setip (linux)

    Before using the SetIP program, disable the computer firewall from System Preferences or Administrator. The following instructions may vary from your model or operating systems. Open /opt/Samsung/mfp/share/utils/. Double-click the SetIPApplet.html file. Click to open the TCP/IP configuration window. Enter the machine’s new information into the configuration window. In a corporate intranet, you may need to have this information assigned by a network manager before proceeding.
  • Page 144: Installing Driver Over The Network

    Installing driver over the network • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 7). • The machine that does not support the network interface, it will not be able to use this feature (see "Rear view"...
  • Page 145 Installing driver over the network If your machine is not found on the network or locally, an error message appears. Select the option you want and click Next. The searched machines will be shown on the screen. Select the one you wish to use and click OK.
  • Page 146 Installing driver over the network Command- line Definition /a”<dest_path>” or Specifies destination path for installation. /A”<dest_path>” The destination path should be a fully qualified path. /i”<script filename>” Specifies customized install script file for custom operation. /I”<script filename>” The script filename should be a fully qualified filename.
  • Page 147 Installing driver over the network Command- line Definition /up”<printer Removes only specified name>” or printer instance and not the driver files. /UP”<printer name>” /d or Uninstalls all device drivers and applications from your system. /v”<share name>” or Shares installed machine and add other available /V”<share name>”...
  • Page 148 Enter the queue name in the Queue input field. If you cannot determine the queue name for your machine server, try using the default queue first. For Mac OS X 10.4, if Auto Select does not work properly, select Samsung in Print Using and your machine name in Model. •...
  • Page 149: Install The Linux Driver And Add Network Printer

    Installing driver over the network Linux You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads). To install other software: • See "Installing the Smart Panel" on page 136.
  • Page 150: Installing The Unix Printer Driver Package

    > Support or Downloads). Installing the UNIX printer driver package The installation procedure is common for all variants of UNIX OS mentioned. From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. Acquire root privileges.
  • Page 151: Setting Up The Printer

    Installing driver over the network On some UNIX OS, for example on Solaris 10, just added printers may not be enabled and/or may not accept jobs. In this case run the following two commands on the root terminal: “accept <printer_name>” “enable <printer_name>”...
  • Page 152 Installing driver over the network Check the Make Default option to set this printer as default. Click OK to add the printer. 2. Using a Network-Connected Machine...
  • Page 153: Ipv6 Configuration

    IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 7 overview" on page 33). • If the IPv6 network seems to not be working, set all the network setting to the factory defaults and try again using In the IPv6 network environment, follow the next procedure to use the IPv6 address.
  • Page 154 IPv6 configuration Setting IPv6 addresses The machine supports the following IPv6 addresses for network printing and managements. • Link-local Address: Self-configured local IPv6 address (Address starts with FE80). • Stateless Address: Automatically configured IPv6 address by a network router. • Stateful Address: IPv6 address configured by a DHCPv6 server.
  • Page 155 IPv6 configuration Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA. “A” is the hexadecimal 0 through 9, A through F). Choose the DHCPv6 configuration. Click the Apply button. Using SyncThru™ Web Service Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL.
  • Page 156: Wireless Network Setup

    Wireless network setup • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features by models" on page 7). • If the IPv6 network seems to not be working, set all the network settings to the factory defaults and try again using Getting started Understanding your network type...
  • Page 157 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Using the WPS (recommended)
  • Page 158 Wireless network setup Set up method Connecting method Access point via USB cable (recommended) Access point via WPS button (without a USB cable From the computer connection) Ad hoc via USB cable Using a network cable Other set up methods Setting the Wi-Fi Direct for mobile printing If problems occur during wireless set up or driver installation, refer to the troubleshooting chapter (see "Troubleshooting"...
  • Page 159: Using Wps Button

    Wireless network setup Using the WPS button If your machine and an access point (or wireless router) support Wi-Fi Protected Setup™ (WPS), you can easily configure the wireless network settings by pressing the (WPS) button on the control panel without a computer. •...
  • Page 160 Wireless network setup Machines with a display screen Connecting in PBC mode Press and hold the (WPS) button on the control panel for more than 2 seconds. The machine starts waiting for up to two minutes until you press the WPS (PBC) button on the access point (or wireless router).
  • Page 161 Wireless network setup Machines without a display screen Connecting in PBC mode Press and hold the (WPS) button on the control panel for about 2 - 4 seconds until the status LED blinks quickly. The machine starts connecting to the wireless network. The LED blinks slowly for up to two minutes until you press the PBC button on the access point (or wireless router).
  • Page 162 Wireless network setup Canceling the connection process To cancel the wireless network connection when the machine is connecting to the wireless network, press and release the control panel. You need to wait 2 minutes to re-connect to the wireless network. Disconnecting from a network To disconnect the wireless network connection, press the the control panel for more than two seconds.
  • Page 163 Wireless Setting program without the CD. From the Start menu, select Programs or All Programs > Samsung Printers > your printer driver name > Wireless Setting Program. Access point via USB cable Items to prepare •...
  • Page 164 Wireless network setup • If wireless network set up has been set before, the Setting Information window appears. If you want to reset the wireless settings, check the check box and click Next. • For models that support the WPS button (without a USB cable connection), the window shown below will appear.
  • Page 165 Wireless network setup If you cannot find the network name you want to choose, or if you want to set the wireless configuration manually, click Advanced Setting. • Enter the wireless Network Name: Enter the SSID of the access point (SSID is case-sensitive).
  • Page 166 • Wi-Fi Direct option appears on the screen only if your printer supports this feature. • Can start to build Wi-Fi Direct by using (see "Setting up Wi-Fi Direct" on page 183). 2. Using a Network-Connected Machine Samsung Easy Printer Manager...
  • Page 167 Wireless network setup • Network Name(SSID): The default Network Name is the model name and the maximum length is 22 characters (not including "Direct-xx-"). • Network Key is the numeric string, and the size is 8 ~ 64 characters. When the wireless network set up is completed, disconnect the USB cable between the computer and machine.
  • Page 168 Wireless network setup Select Using the WPS button and click Next. • For models that support WPS button, the above window appears. • If your machine is connected with a USB cable, the above window does not appear. Disconnect the USB cable if you want to set up the wireless network using the WPS button.
  • Page 169 Wireless network setup SSID Type: After completing the wireless network connection process, the AP’s SSID information appears on the display. • For models without a display screen, follow the steps below. a Press and hold the (WPS) button on the control panel for about 2 - 4 seconds until the status LED blinks quickly.
  • Page 170 After searching the wireless networks, a list of wireless networks your machine has searched appears. If you want to use the Samsung default ad hoc setting, select the last wireless network on the list, Network Name(SSID) is Portthru and Signal is Printer Self Network.
  • Page 171 Wireless network setup Before entering the IP address for the machine, you must know the computer’s network configuration information. If the computer’s network configuration is set to DHCP, the wireless network setting should also be DHCP. Likewise, if the computer’s network configuration is set to Static, the wireless network setting should also be Static.
  • Page 172 Wireless network setup If you want to register your machine with the Samusng web site and receive useful information, click On-line Registration. If not, click Finish. Setup using Macintosh Items to prepare • Access point • Network-connected computer • Software CD that was provided with your machine •...
  • Page 173 Wireless network setup • If wireless network setting has been set before, Setting Information window appears. If you want to reset the wireless settings, check the check box and click Next. • For models that support the WPS button (without a USB cable connection), the window shown below will appear.
  • Page 174 Wireless network setup • Authentication: Select an authentication type. Open System: Authentication is not used, and encryption may or may not be used, depending on the need for data security. Shared Key: Authentication is used. A device that has a proper WEP key can access the network.
  • Page 175 • Wi-Fi Direct Option appears on the screen only if your printer supports this feature. • Can start to build Wi-Fi Direct by using (see "Setting up Wi-Fi Direct" on page 183). 2. Using a Network-Connected Machine Samsung Easy Printer Manager...
  • Page 176 Wireless network setup • Network Name(SSID): The default Network Name is the model name and the maximum length is 22 characters (not including "Direct-xx-"). • Network Key is the numeric string, and the size is 8 ~ 64 characters. When the wireless network settings are completed, disconnect the USB cable between the computer and machine.
  • Page 177 Wireless network setup Select Using the WPS button and click Next. • For models that support the WPS button, the above window appears. • If your machine is connected with a USB cable, the above window does not appear. Disconnect the USB cable if you want to set up the wireless network using the WPS button.
  • Page 178 Wireless network setup SSID Type: After completing the wireless network connection process, the AP’s SSID information appears on the display. • For models without a display screen, follow the steps below: a Press and hold the (WPS) button on the control panel for about 2 - 4 seconds until the status LED blinks quickly.
  • Page 179 After searching the wireless networks, a list of wireless networks your machine has searched appears. If you want to use the Samsung default ad hoc setting, select the last wireless network on the list, which Network Name(SSID) is Portthru and Signal is Printer Self Network.
  • Page 180 Wireless network setup Before entering the IP address for the machine, you must know the computer’s network configuration information. If the computer’s network configuration is set to DHCP, the wireless network setting should also be DHCP. Likewise, if the computer’s network configuration is set to Static, the wireless network setting should also be Static.
  • Page 181: Configuring The Machine's Wireless Network

    Wireless network setup • After completing the wireless network connection, you need to install a machine driver to print from an application (see "Installing driver over the network" on page 144). • See your network administrator, or the person that set up your wireless network, for information about your network configuration.
  • Page 182 Wireless network setup Check whether or not the network cable is connected to the machine. If not, connect the machine with a standard network cable. Start a web browser such as Internet Explorer, Safari, or Firefox and enter your machine’s new IP address in the browser window. For example, Click Login on the upper right of the SyncThru™...
  • Page 183: Setting Up Wi-fi Direct

    Wireless network setup Disconnect the network cable (standard or network). Your machine should then start communicating wirelessly with the network. In case of Ad-hoc mode, you can use a wireless LAN and wired LAN simultaneously. Turning the Wi-Fi network on/off If your machine has a display, you can also turn on/off the Wi-Fi from the machine’s control panel using the Network menu.
  • Page 184 Macintosh user, see "Access point via USB cable" on page 172. • After the driver installation is complete, Samsung Easy Printer Manager can be set and changes in the Wi-Fi Direct can be made. Samsung Easy Printer Manager is Available for Windows and Macintosh OS users only.
  • Page 185: Problems During Setup Or Driver Installation

    Wi-Fi Direct. • After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: Samsung Mobile printer) to print from your smartphone. • When you have found the printer you want to connect to from your mobile device, select the printer and the printer's LED will blink.
  • Page 186 Wireless network setup Connecting Failure - Invalid Security • Security is not configured correctly. Check the configured security on your access point and machine. Connecting Failure - General Connection Error • Your computer is not receiving a signal from your machine. Check the USB cable and your machine’s power.
  • Page 187 • You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...
  • Page 188: Samsung Mobileprint

    Touch and tablet PC. It connects your mobile device to a network connected Samsung printer or to a wireless printer through a Wi-Fi access point. Installing a new driver or configuring network settings isn’t necessary –...
  • Page 189 3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Print menu • Copy menu • Fax menu •...
  • Page 190 Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 33). The following are tips for using this chapter •...
  • Page 191 Print menu Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (Menu) > Print Setup on the control panel. •...
  • Page 192 Copy menu Copy feature Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (copy) > (Menu) >...
  • Page 193: Copy Menu

    Copy menu Item • Copy Collation Set the machine to sort the copy job. For example, if you make 2 copies of a 3 page original, one complete 3 page • Collate Copy document will print followed by a second complete document.
  • Page 194 Copy menu Item Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets together to form one poster-size document. Poster Copy • This copy feature is available only when you place originals on the scanner glass.
  • Page 195 Copy menu Item The Book Copy feature allows you to copy an entire book. If the book is too thick, lift the cover until its hinges are caught by the stopper and then close the cover. If the book or magazine is thicker than 30 mm, start copying with the cover open.
  • Page 196 Copy menu Item Allows you to create a binding edge for the document. The image can be adjusted up or down on the page and/or shifted to the right or left. Margin Shift copying • Off: Does not use this feature. •...
  • Page 197 Copy menu Item The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. Watermark copying You can set the machine to print copies on both sides of paper.
  • Page 198 Copy menu Copy Setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: Press (copy) > (Menu) >...
  • Page 199 Fax menu Fax Feature Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (fax) > (Menu)>...
  • Page 200: Fax Menu

    Fax menu Item Forwards the received or sent fax to other destination by a fax or PC. If you are out of office but have to receive the fax, this feature may be useful. Forward • See "Forwarding a sent fax to another destination" on page 257.
  • Page 201 Fax menu Item Sends faxes at a preset toll-saving time to save on call Toll Save costs. This setting may not be available depending on your country. Makes it easy to configure the necessary fax options Setup Wizard such as machine ID, fax number, etc. Receiving setup Some menus may not appear in the display depending on options or models.
  • Page 202 Fax menu Item Prints the received fax data on both sides of the paper. Duplex Print You can save the paper usage. • Doc Box Saving Stores received faxes in the common box. This menu only appears when an optional mass storage device •...
  • Page 203 Scan menu Scan feature Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (scan) > (Menu) >...
  • Page 204: Scan Menu

    Scan menu Scan setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (scan) > (Menu) >...
  • Page 205 System setup Machine setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (Menu) > System Setup > Machine Setup on the control panel. •...
  • Page 206: System Setup

    System setup Item Sets the length of time the printer waits before printing Job Timeout the last page of a print job that does not end with a command to print the page. You can set the condition to wake up from power-save mode.
  • Page 207 System setup Item The printer detects the printing data from computer PrintBlankPage whether a page is empty or not. You can set to print or skip the blank page. • Mode: Selects the multi-bin mode you want to use. Multi-Bin •...
  • Page 208 System setup Paper setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (Menu) > System Setup > Paper Setup on the control panel. •...
  • Page 209 System setup Item Turns on or off the sounds from the telephone line through the speaker, such as a dial tone or a fax tone. With this option set to Comm. which means the speaker is on until the remote machine answers. You can adjust the volume level using On Hook Dial.
  • Page 210 System setup Item Prints the demo page to check whether your Demo Page machine is printing properly or not. Prints a transmission report including the fax number, the number of pages, the elapsed time of the job, the communication mode, and the Fax Send communication results for fax job.
  • Page 211 (see "Setting the toner low alert" on page 80). Shows the machine’s serial number. When you call for service or register as a user on the Samsung website, you can find this. Enables the automatic linking feature for trays. when one...
  • Page 212: Clear Setting

    System setup Clear setting Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). To change the menu options: • Press (Menu) > System Setup > Clear Setting on the control panel. •...
  • Page 213 System setup To change the menu options: • Press (Menu) > System Setup > Job Manage on the control panel. Item Active Job Shows the print job lists that are waiting to be printed. Store Job Shows the print job lists that are stored on the disk. If the memory already has the same name when you File Policy entered a new file name, you can rename or overwrite it.
  • Page 214 System setup Emulation setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). • Press (Menu) > Print Setup > Emulation on the control panel. Item The machine language defines how the computer Emulation Type...
  • Page 215 System setup Address book setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). • Press Setup > Machine Setup > Address Book on the touch screen. Option Adds, views, prints or deletes the phone book list.
  • Page 216 System setup Network setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33). • Press (Menu)> Network on the control panel, •...
  • Page 217: Admin Setup

    Admin setup Item Description Sets the password to access the Admin Setup menu. Select Password Protect On to use this option and enter the password. Change Changes the machine’s password for accessing the Admin Password Setup. • Clean Fuser: Cleans the fuser by printing a sheet. The printed sheet has toner debris on it.
  • Page 218: Custom Setup

    Custom setup This menu appears only when the XOA (eXtensible Open Architecture) web application is installed. Contact the administrator to use this menu. Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 33).
  • Page 219 4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Storing email address • Entering various characters • Setting up the fax address book • Registering authorized users • Printing features • Scan features •...
  • Page 220 High 2 High 1 Normal You can set the altitude value from Device Settings in Samsung Easy Printer Manager program or Machine section in Printer Settings Utility program. • For Windows and Macintosh users, see "Device Settings" on page 276.
  • Page 221 Storing email address This feature may not be available depending on model or optional goods (see "Features by models" on page 7). You can set up address book with the email addresses you use frequently via SyncThru™ Web Service and then easily and quickly enter email addresses by entering the location numbers assigned to them in address book.
  • Page 222: Storing Email Address

    Storing email address Searching for an email address Searching sequentially through memory Select (scan) > (Address Book) > Search&Send > Select an address group > All on the control panel. Or select Setup > Machine Setup > Next > Address Book > Email > View List >...
  • Page 223: Entering Various Characters

    Entering various characters As you perform various tasks, you may need to enter names and numbers. For example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email addresses in memory, you may also enter the corresponding names.
  • Page 224 Setting up the fax address book You can set up speed number with the fax numbers you use frequently via SyncThru™ Web Service and then easily and quickly enter fax numbers by entering the location numbers assigned to them in address book. Registering a speed dial number Select (fax) >...
  • Page 225: Setting Up The Fax Address Book

    Setting up the fax address book Change the fax number and press OK. Press (Cancel or Stop/Clear) to return to ready mode. Registering a group dial number Select (fax) > (Address Book) > New&Edit > Group Dial on the control panel. Or select Setup >...
  • Page 226 Setting up the fax address book Searching address book for an entry There are two ways to search for a number in memory. You can either scan from A to Z sequentially, or you can search by entering the first letters of the name associated with the number.
  • Page 227: Registering Authorized Users

    Registering authorized users This feature may not be available depending on model or optional goods (see "Features by models" on page 7). If you have connected your machine to a network and set up the network parameters correctly, you can scan and send images over the network. To send a scanned image through email or via network server safely, you must register account information of authorized users to your local machine using SyncThru™...
  • Page 228 Printing features • For basic printing features, refer to the on page 53). • This feature may not be available depending on model or optional goods (see "Features by models" on page 7). Changing the default print settings Click the Windows Start menu. Select Control Panel >...
  • Page 229: Printing Features

    Advanced Installation > Custom Installation. You can select the XPS printer driver in the Select Software and Utilities to Install window. • For models that provide XPS driver from the Samsung website, www.samsung.com > find your product> Support or downloads.
  • Page 230: Understanding Special Printer Features

    Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
  • Page 231 Printing features Item Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets Poster Printing together to form one poster-size document. Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.
  • Page 232 Printing features Item • Double-sided • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine. Printing This option is available only when you use the PCL/XPS printer driver. •...
  • Page 233 Printing features Item a To change the print settings from your software application, access Printing Preferences. Watermark b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears. (Creating a c Enter a text message in the Watermark Message box. watermark) You can enter up to 256 characters.
  • Page 234 Printing features Item a To save the document as an overlay, access Printing Preferences. b Click the Advanced tab, and select Edit from the Text drop-down list. Edit Overlay window appears. c In the Edit Overlay window, click Create. Overlay d In the Save As window, type a name up to eight characters in the File name box.
  • Page 235 Printing features Item • This feature is available only if you have installed the optional memory or mass storage device (HDD) (see "Variety feature" on page 10). • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
  • Page 236: What Is Direct Printing Utility

    For higher versions, you must open the file to print it. Printing There are several ways you can print using the Direct Printing Utility. From the Start menu select Programs or All Programs > Samsung Printers > Direct Printing Utility > Direct Printing Utility. The Direct Printing Utility window appears.
  • Page 237: Changing Printer Settings

    Printing features Click Print. The selected PDF file is sent to the machine. Macintosh printing Some features may not be available depending on models or options. It means that the features are not supported. Printing a document When you print with a Macintosh, you need to check the printer driver settings in each application you use.
  • Page 238: Printing On Both Sides Of The Paper

    Printing features Printing on both sides of the paper Some features may not be available depending on models or options. It means that the features are not supported (see "Variety feature" on page 10). Before printing in the duplex mode, decide on which edge you will be binding your finished document.
  • Page 239: Printing From Applications

    Printing features Printing from applications There are a lot of Linux applications that allow you to print using Common UNIX Printing System (CUPS). You can print on your machine from any such application. Open an application, and select Print from the File menu Select Print directly using lpr.
  • Page 240: Configuring Printer Properties

    Printing features Configuring Printer Properties Using the Printer Properties window provided by the Printers configuration, you can change the various properties for your machine as a printer. Open the Unified Driver Configurator. If necessary, switch to Printers configuration. Select your machine on the available printers list and click Properties. The Printer Properties window appears.
  • Page 241: Changing The Machine Settings

    Printing features To take advantage of the printer features provided by your printer driver, press Properties. Press OK to start the print job. Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties.
  • Page 242 Printing features Margins tab • Use Margins: Set the margins for the document. By default, margins are not enabled. The user can change the margin settings by changing the values in the respective fields. Set by default, these values depend on the page size selected.
  • Page 243 (see "Scanning from image editing program" on page 247). • Samsung Scan Assistant/SmarThru 4/SmarThru Office: You can use this program to scan images or documents. See "Scanning with Samsung Scan Assistant" on page 248. See "Scanning with SmarThru 4" on page 249 See "Scanning with SmarThru Office"...
  • Page 244: Scan Features

    This feature may not be available depending on model or optional goods (see "Features by models" on page 7). Open Samsung Easy Printer Manager (see "Using Samsung Easy Printer Manager" on page 274). Select the appropriate machine from the Printer List.
  • Page 245: Setting Up An Email Account

    Scan features • ID is the same ID as the registered scan ID for Samsung Easy Printer Manager > Switch to advanced mode > Scan to PC Settings. • Password is the 4 digit number registered password for Samsung Easy Printer Manager >...
  • Page 246: Scanning And Sending An Email

    Scan features Scanning and sending an email Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 50). Select (scan) > Scan to Email on the control panel. Or select Scan >...
  • Page 247 Scan features Enter the path for saving the scanned image. • The folder to save the scanned image must be on the root. • The folder properties need to be setup as a share. • Your user name should have the rights to read and write the folder. Press Apply.
  • Page 248 Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 50). Click Start > All programs > Samsung Printers, and start Samsung Scan Assistant. Select the Help menu or click the button from the window and click on any option you want to know about.
  • Page 249 Scan features Set the scan options. Click Scan. Scanning with SmarThru 4 • This feature may not be available depending on model or optional goods (see "Features by models" on page 7). • You can use the OCR (Optical Character Reader) feature from program.
  • Page 250: Scanning From Usb Connected Machine

    Scan features Make sure that the machine is connected to your computer and powered on. Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 50). Double-click the SmarThru Office icon.
  • Page 251: Scanning From Network Connected Machine

    Scan features Scanning from network connected machine Network or wireless model only (see "Features by models" on page 7). Make sure that your machine is connected to a network. Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals"...
  • Page 252 Scan features Select the scanner on the list. Click Properties. Place a single document face down on the document glass, or load the documents face up into the document feeder (see "Loading originals" on page 50). From the Scanner Properties window, click Preview. The document is scanned and the image preview appears in the Preview Pane.
  • Page 253 Scan features Editing an image with Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image. 4. Special Features...
  • Page 254 Fax features • For basic faxing features, refer to the page 65). • This function is not supported for SCX-340x/SCX-340xW Series (see "Control panel overview" on page 24). Automatic redialing When the number you have dialed is busy or there is no answer when you send a fax, the machine automatically redials the number.
  • Page 255: Fax Features

    (see "Features by models" on page 7). You can send a fax from your computer without going to the machine. To send a fax from your computer, the Samsung Network PC Fax program must be installed. This program will be installed when you installed the printer driver.
  • Page 256 Fax features Delaying a fax transmission You can set your machine to send a fax at a later time when you will not be present. You cannot send a color fax using this feature. Place a single document face down on the document glass, or load the documents face up into the document feeder.
  • Page 257: Canceling A Reserved Fax Job

    Fax features Press (Cancel or Stop/Clear) to return to ready mode. Canceling a reserved fax job Press (fax) > (Menu) > Fax Feature > Cancel Job on the control panel. Select the fax job you want and press OK. Press OK when Yes highlights. The selected fax is deleted from memory.
  • Page 258 Fax features • When you forward a fax by an email, you must first set the mail server and IP address in SyncThru™ Web Service (see "Using SyncThru™ Web Service" on page 271). • Though you sent or received a color fax, the data is forwarded in grayscale.
  • Page 259 Or select Setup > Machine Setup > Next > Fax Setup > Forward > PC > On on the touch screen. Open the Samsung Easy Printer Manager. Select the appropriate machine from the Printer List. Select Fax to PC Settings menu.
  • Page 260 Fax features • Print received fax: After receiving the fax, set prints information for the received fax. • Notify me when complete: Set to show the popup window to notify receiving a fax. • Open with default application: After receiving the fax, open it with default application.
  • Page 261 Fax features Receiving manually in Tel mode You can receive a fax call by pressing (On Hook Dial) button and then pressing (Start) when you hear a fax tone. If your machine has a handset, you can answer calls using the handset (see "Features by models" on page 7). Receiving in Answering Machine/Fax mode To use this mode, you must attach an answering machine to the EXT socket on the back of your machine.
  • Page 262: Printing Received Faxes

    Fax features This setting may not be available depending on your country. Select (fax) > (Menu) > Fax Setup > Receiving > DRPD Mode > Waiting Ring on the control panel. Or select Setup > Machine Setup > Next > Default Setting > Fax Default >...
  • Page 263 Fax features The machine prints all of the faxes stored in memory. Printing faxes on both sides of the paper • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
  • Page 264 Fax features Printing sent fax report automatically You can set the machine to print a report with detailed information about the previous 50 communication operations, including time and dates. Press (fax) > (Menu) > Fax Setup > Auto Report > On on the control panel.
  • Page 265 Using shared folder features This feature allows you to use the machine’s memory as a shared folder. The advantage of this feature is that you can conveniently use the shared folder through your computer’s window. • This feature may not be available depending on model or optional goods (see "Features by models"...
  • Page 266: From The Control Panel

    Using memory/hard drive features You can use this feature in the models that have a mass storage device (HDD) or memory (see "Variety feature" on page 10). Setting up the optional memory From the printer driver After installing the optional memory, you can use advanced printing features, such as proofing a job and specifying of printing a private job in the Print window.
  • Page 267 This chapter introduces management tools provided to help you make full use of your machine. • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Smart Panel • Using the Linux Unified Driver Configurator...
  • Page 268: Easy Capture Manager

    Easy Capture Manager • This feature may not be available depending on model or optional goods (see "Software" on page 7). • Available for Windows OS users only (see "Software" on page 7). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.
  • Page 269: Samsung Anyweb Print

    This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Click Start > All programs > Samsung Printers > Samsung AnyWeb Print > Download the latest version to link to the website where the tool is available for download.
  • Page 270: Easy Eco Driver

    Easy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 7). • Available for Windows OS users only (see "Software" on page 7). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. To use this application, Start Easy Eco Driver before printing job checkbox in the printer properties should be checked.
  • Page 271: Information Tab

    Using SyncThru™ Web Service • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. • SyncThru™ Web Service explanation in this user’s guide may differ from your machine depending on its options or models. • Network model only (see "Software" on page 7). Accessing SyncThru™...
  • Page 272: Using Syncthru™ Web Service

    This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. • Firmware Upgrade: Upgrade your machine’s firmware.
  • Page 273 Using SyncThru™ Web Service Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.
  • Page 274: Using Samsung Easy Printer Manager

    Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager > Samsung Easy Printer Manager. For Macintosh, Open the Applications folder > Samsung folder > Samsung Easy Printer Manager.
  • Page 275: Using Samsung Easy Printer Manager

    Using Samsung Easy Printer Manager Printer This area gives you general information about your information machine. You can check information, such as the machine’s model name, IP address (or Port name), and machine status. You can view the online User’s Guide.
  • Page 276: Device Settings

    Using Samsung Easy Printer Manager Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Device Settings You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print information.
  • Page 277: Using Samsung Printer Status

    Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the machine status. • The Samsung Printer Status window and its contents shown in this user’s guide may differ depending on the machine or operating system in use.
  • Page 278: Using Samsung Printer Status

    Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
  • Page 279: Using Smart Panel

    Smart Panel is a program that monitors and informs you of the machine’s status, and allows you to customize the machine’s settings. You can download Smart Panel from the Samsung website (see "Installing the Smart Panel" on page 136). • The Smart Panel window and its contents shown in this user’s guide may...
  • Page 280: Using Smart Panel

    Using Smart Panel Changing Smart Panel’s settings Right-click in Linux on the Smart Panel icon and select Configure smart panel. Select the settings you want from the Configure smart panel window. 5. Useful Management Tools...
  • Page 281: Using The Linux Unified Driver Configurator

    Opening Unified Driver Configurator Double-click the Unified Driver Configurator on the desktop. You can also click the Startup Menu icon and select Samsung Unified Driver > Unified Driver Configurator. Click each button on the left to switch to the corresponding configuration window.
  • Page 282: Using The Linux Unified Driver Configurator

    Using the Linux Unified Driver Configurator To use the on screen help, the Help or After changing the configurations, click Exit to close the Unified Driver Configurator. Printers configuration Printers configuration has the two tabs: Printers and Classes. Printers tab button from the window.
  • Page 283 Using the Linux Unified Driver Configurator The printer control buttons are, as follows: • Refresh: Renews the available machines list. • Add Printer: Allows you to add a new machines. • Remove Printer: Removes the selected machine. • Set as Default: Sets the current selected machine as a default machine. •...
  • Page 284 Using the Linux Unified Driver Configurator Ports configuration In this window, you can view the list of available ports, check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason.
  • Page 285 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...
  • Page 286: Paper Feeding Problems

    Paper feeding problems Condition Paper jams during printing. Paper sticks together. Multiple sheets of paper do not feed. Paper does not feed into the machine. The paper keeps jamming. Envelopes skew or fail to feed correctly. Clear the paper jam. •...
  • Page 287: Power And Cable Connecting Problems

    Power and cable connecting problems Condition The machine is not receiving power, or the connection cable between the computer and the machine is not connected properly. • Connect the machine to the electricity supply first. If the machine has a •...
  • Page 288: Printing Problems

    Printing problems Condition The machine does not The machine is not receiving power. print. The machine is not selected as the default machine. Check the machine for the following: • The cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 95). •...
  • Page 289: Printing Problems

    Printing problems Condition The machine does not The machine may be configured incorrectly. print. The printer driver may be incorrectly installed. The machine is malfunctioning. The document size is so big that the hard disk space of the computer is insufficient to access the print job.
  • Page 290 Printing problems Condition The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. Pages print, but they are The toner cartridge is defective or out of toner. blank. The file may have blank pages. Some parts, such as the controller or the board, may be defective.
  • Page 291 Printing problems Condition The machine does not Paper size and paper size setting do not match. print special-sized paper, such as billing paper. The printed billing paper The paper type setting does not match. is curled. Possible cause Set the correct paper size in the Custom in Paper tab in Printing Preferences (see "Opening printing preferences"...
  • Page 292: Printing Quality Problems

    Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Light or faded print • If a vertical white streak or faded area appears on the page, the toner supply is low. Install a new toner cartridge (see "Replacing the toner cartridge"...
  • Page 293: Printing Quality Problems

    Printing quality problems Condition Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 81). •...
  • Page 294 Printing quality problems Condition Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 77). If white vertical streaks appear on the page: •...
  • Page 295 Printing quality problems Condition Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
  • Page 296 Printing quality problems Condition Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 297 Printing quality problems Condition Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
  • Page 298 Printing quality problems Condition Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 81). • Check the paper type and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 77). If the problem persists, the machine may require repair.
  • Page 299 Printing quality problems Condition Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin (see "Opening printing preferences"...
  • Page 300: Copying Problems

    Copying problems Condition Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 59). Smears, lines, marks, or spots • If the defects are on the original, adjust darkness in copy feature to lighten the background of your copies. appear on copies.
  • Page 301: Scanning Problems

    Scanning problems Condition The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 50). • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate.
  • Page 302: Scanning Problems

    Scanning problems Condition Message appears on your • There may be a copying or printing job in progress. Try your job again when that job is finished. computer screen: • The selected port is currently being used. Restart your computer and try again. •...
  • Page 303: Faxing Problems

    Faxing problems Condition The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
  • Page 304: Faxing Problems

    Faxing problems Condition Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 85). you sent.
  • Page 305: Operating System Problems

    Operating system problems Common Windows problems Condition “File in Use” message appears Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. during installation. “General Protection Fault”, Close all other applications, reboot Windows and try printing again. “Exception OE”, “Spool 32”, or “Illegal Operation”...
  • Page 306: Operating System Problems

    Operating system problems Common Macintosh problems Condition The machine does not print PDF files correctly. Some parts of graphics, text, or illustrations are missing. Some letters are not displayed normally during cover page printing. When printing a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly.
  • Page 307 Operating system problems Common Linux problems Condition The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device.
  • Page 308 Operating system problems Condition I cannot scan via Gimp Front- Check if Gimp Front-end has Xsane:Device dialog. on the Acquire menu. If not, you should install Xsane plug-in for Gimp on the your end. computer. You can find Xsane plug-in package for Gimp on Linux distribution CD or Gimp home page. For the detailed information, refer to the Help for Linux distribution CD or Gimp Front-end application.
  • Page 309 Operating system problems Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages. Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem The PostScript file cannot be The PostScript driver may not be installed...
  • Page 310: Contact Samsung Worldwide

    Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact the Samsung customer care center. Country/Region Customer Care Center ALBANIA 42 27 5755 ARGENTINE 0800-333-3733 ARMENIA 0-800-05-555 AUSTRALIA 1300 362 603 AUSTRIA 0810-SAMSUNG (7267864, € 0.07/min)
  • Page 311 0818 717100 EL SALVADOR 800-6225 ESTONIA 800-7267 FINLAND 030-6227 515 FRANCE 01 48 63 00 00 GERMANY 01805 - SAMSUNG (726-7864 € 0,14/min) GEORGIA 8-800-555-555 GHANA 0800-10077 0302-200077 GREECE 80111-SAMSUNG (80111 726 7864) only from land line (+30) 210 6897691 from mobile...
  • Page 312 MOLDOVA 00-800-500-55-500 MONGOLIA MONTENEGRO 020 405 888 MOROCCO 080 100 2255 NIGERIA 0800-726-7864 NETHERLANDS 0900-SAMSUNG (0900-7267864) (€ 0,10/min) NEW ZEALAND 0800 SAMSUNG (0800 726 786) NICARAGUA 00-1800-5077267 NORWAY 815-56 480 OMAN 800-SAMSUNG (726-7864) PANAMA 800-7267 PERU 0-800-777-08 Web Site Country/Region www.samsung.com...
  • Page 313 Contact SAMSUNG worldwide Country/Region Customer Care Center SOUTH AFRICA 0860-SAMSUNG (726-7864) SPAIN 902-1-SAMSUNG(902 172 678) SWEDEN 0771 726 7864 (SAMSUNG) SWITZERLAND 0848-SAMSUNG (7267864, CHF 0.08/min) TADJIKISTAN 8-10-800-500-55-500 TAIWAN 0800-329-999 0266-026-066 TANZANIA 0685 88 99 00 THAILAND 1800-29-3232 02-689-3232 TRINIDAD &...
  • Page 314 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as mentioned in this user’s guide. 802.11 802.11 is a set of standards for wireless local area network (WLAN) communication, developed by the IEEE LAN/MAN Standards Committee (IEEE 802).
  • Page 315: Control Panel

    Glossary BOOTP Bootstrap Protocol. A network protocol used by a network client to obtain its IP address automatically. This is usually done in the bootstrap process of computers or operating systems running on them. The BOOTP servers assign the IP address from a pool of addresses to each client. BOOTP enables 'diskless workstation' computers to obtain an IP address prior to loading any advanced operating system.
  • Page 316 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking protocol. A DHCP server provides configuration parameters specific to the DHCP client host requesting, generally, information required by the client host to participate on an IP network. DHCP also provides a mechanism for allocation of IP addresses to client hosts.
  • Page 317: Duty Cycle

    Glossary Duty Cycle Duty cycle is the page quantity which does not affect printer performance for a month. Generally the printer has the lifespan limitation such as pages per year. The lifespan means the average capacity of print-outs, usually within the warranty period.
  • Page 318: Fuser Unit

    Glossary Fuser Unit The part of a laser printer that fuses the toner onto the print media. It consists of a heat roller and a pressure roller. After toner is transferred onto the paper, the fuser unit applies heat and pressure to ensure that the toner stays on the paper permanently, which is why paper is warm when it comes out of a laser printer.
  • Page 319 Glossary IP address An Internet Protocol (IP) address is a unique number that devices use in order to identify and communicate with each other on a network utilizing the Internet Protocol standard. The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM rate indicates the number of single-sided sheets a printer can complete within one minute.
  • Page 320: Mac Address

    Glossary ITU-T No. 1 chart Standardized test chart published by ITU-T for document facsimile transmissions. JBIG Joint Bi-level Image Experts Group (JBIG) is an image compression standard with no loss of accuracy or quality, which was designed for compression of binary images, particularly for faxes, but can also be used on other images.
  • Page 321 Glossary Modified Huffman (MH) is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4. MH is a codebook-based run-length encoding scheme optimized to efficiently compress white space. As most faxes consist mostly of white space, this minimizes the transmission time of most faxes.
  • Page 322: Printer Driver

    Glossary Open Systems Interconnection (OSI) is a model developed by the International Organization for Standardization (ISO) for communications. OSI offers a standard, modular approach to network design that divides the required set of complex functions into manageable, self-contained, functional layers. The layers are, from top to bottom, Application, Presentation, Session, Transport, Network, Data Link and Physical.
  • Page 323 Glossary PRN file An interface for a device driver, this allows software to interact with the device driver using standard input/output system calls, which simplifies many tasks. Protocol A convention or standard that controls or enables the connection, communication, and data transfer between two computing endpoints. See PostScript.
  • Page 324: Subnet Mask

    Glossary SMTP Simple Mail Transfer Protocol (SMTP) is the standard for e-mail transmissions across the Internet. SMTP is a relatively simple, text-based protocol, where one or more recipients of a message are specified, and then the message text is transferred. It is a client-server protocol, where the client transmits an email message to the server.
  • Page 325 Glossary TWAIN An industry standard for scanners and software. By using a TWAIN-compliant scanner with a TWAIN-compliant program, a scan can be initiated from within the program. It is an image capture API for Microsoft Windows and Apple Macintosh operating systems. UNC Path Uniform Naming Convention (UNC) is a standard way to access network shares in Window NT and other Microsoft products.
  • Page 326 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
  • Page 327 Index address book editing general setup group editing group registering registering using address book setup administrator’s setup AnyWeb Print authorized users registering buttons id copy numeric keypad print screen scan to cleaning inside outside pickup roller scan unit cleaning a machine control panel convention copy...
  • Page 328 Index destination forwarding a sent fax to another destination general setup printing faxes on both sides of the paper Printing sent fax report automatically 264 receiving a fax in the computer receiving faxes in memory receiving in Answering Machine mode 261 receiving in DRPD mode receiving in Fax mode receiving in secure mode...
  • Page 329 Index common Macintosh problems driver installation for network connected driver installation for USB cable connected driver reinstallation for USB cable connected printing scanning system requirements using SetIP macintosh scanning maintenance parts manual feeding loading memory/hard drive feature menu overview multi-purpose tray tips on using using special media network...
  • Page 330 Samsung Printer Status scan general setup Scan Assitant scan feature Scanning Scanning with Samsung Scan Assitant 248 Scanning with SmarThru 4 scanning basic information Linux scanning Macintosh scanning Scanning from image editing program 247 Scanning from network connected machine...
  • Page 331 SyncThru Web Service general information SyncThru™ Web Service toner cartridge estimated life handling instructions non-Samsung and refilled redistributing toner replacing the cartridge storing tray adjusting the width and length changing the tray size manual feeding setting the paper size and type...

Comments to this Manuals

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  • rozalija radlovic Oct 06, 2017 12:18:
    can not print received email and connection exist between printer and PC
  • PaT Redman Oct 18, 2016 05:15:
    My business partners required NICB ISO ClaimSearc​h Form some time ago and learned about a website that has a lot of sample forms . If others are wanting NICB ISO ClaimSearc​h Form too , here's <a href="​;http://pd​f.ac/3wYIL​K" >ClaimS​earch</​a>
  • mauro d'andola Jul 31, 2016 10:24:
    ho una stampante samsung e mi s è bloccata il foglio di carta sotto. come devo fare per poter togliere il foglio ?
  • mauro d'andola Jul 31, 2016 09:06:
    si è bloccata la carta sotto. non so come tirarla fuori
  • casper Mar 20, 2016 08:27:
    I have problem with my scx 3400 printer. When I print the last 40ml of the paper sheet is crumbled and looks like corrugated iron.

    How can I fix this problem

    Please let me know at casperlieb​enberg@gma​il.com