Troubleshooting Topics - Seagate 8-Bay Rackmount NAS User Manual

Ge ng Help
If you are having issues with your product, first consult this user manual and the troubleshooting topics
below. If the problem persists, refer to:
The Seagate NAS OS User Manual
Seagate Technical Support
Warranty rights and responsibilities
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Troubleshoo ng topics
The 8-bay Rackmount NAS will not turn on.
Q: Can you confirm that the NAS is receiving power?
A: Make sure the power cord is properly connected, then push the power button until the Status LED turns
ON.
Q: Have you connected a USB storage device?
A: The NAS may be attempting to boot from it. Unplug the device and retry to reboot the system.
Q: Does the motherboard battery need to be replaced?
A: A non-functioning motherboard battery could prevent the system from booting. Contact Seagate support
for confirmation and help.
Q: Is there a problem with one or both power supply units?
A: Connect a monitor, mouse, and keyboard, and turn your product on. If you don't see anything on the
monitor,that means that the problem may result from the NAS's power supply units. Your NAS has redundant
power supplies that allow for one to fail. Contact Seagate support if you believe that one or both power
supplies have failed. In the rare case in which both power supplies fail at the same time, you may be asked
to send NAS to Seagate for review.
Seagate 8-Bay Rackmo unt NAS
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