Getting Help; Troubleshooting Topics - Seagate SRPS20 User Manual

Ge ng Help
If you are having issues with your product, first consult the troubleshooting topics below. If the problem
persists, refer to the
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Troubleshoo ng topics
The Seagate WSS NAS will not turn on.
Q: Can you confirm that the WSS NAS is receiving power?
A: Make sure the power cable is properly connected, then apply a short push to the power button.
Q: Is there a problem with the power supply?
A: Confirm that the outlet is receiving power.
The Seagate WSS NAS is unresponsive.
Q: Have you tried to restart the system?
A: Shut down the WSS NAS using Windows Storage Server 2012 R2 Essentials or, if you cannot access the
operating system, apply a short push to the front power button. If nothing happens after a few minutes,
force the WSS NAS to turn off by pressing and holding the front button for more than four seconds (long
push). Once off, restart the product by applying a short push to the front button. Note that this is not
recommended under standard conditions as it can result in data loss.
The Seagate WSS NAS is overheating.
Q: Is the ambient temperature too high? Is the air output blocked? Are several fans malfunctioning?
A: If the ambient temperature is below 104°F/40°C and the ventilation is cleared, you may have one or
several malfunctioning fans. Contact Seagate technical support for confirmation.
The new hard drive that I inserted is not recognized. The hard drive's LED is red.
Q: Is the hard drive's SATA connector clean and free of dust or other material? Did you insert the hard drive
all the way into its slot?
A: If the hard drive is properly inserted in its slot, go to Dashboard > Monitor > Internal Disks and choose
Rescan Disks in Disk Tasks.
Seagate WSS NAS 2-Bay | 4-Bay | 6-Bay
Warranty to understand your warranty rights and responsibilities.
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