Specific Troubleshooting Procedures - HP proliant ML110 Operation And Maintenance Manual

13. Once the cause of the problem condition is determined, refer to the next section for
detailed instructions on how to troubleshoot it.
If after performing the steps above, the cause of the problem condition remains unknown,
seek HP technical support. Refer to the "Technical Support" section earlier in this chapter.

Specific Troubleshooting Procedures

Refer to the instructions below for troubleshooting a particular server problem.
General Server Problems
The server stops working (hangs up).
If the server hangs before the POST is completed, the problem is probably due to a hardware
problem or failure.
If the server hangs after POST is completed, the problem is possibly due to an incorrectly
configured or corrupt driver, operating system, or application program, or a media (disk
drive) error.
To resolve the problem:
1. Review the items under the "Troubleshooting Checklist" section earlier in this chapter.
2. Try to verify exactly when during POST did the server hang up.
For example, is the server stopping at the memory count or a SCSI controller? Look for
any error messages and listen for any beep codes and make note of them for further
assistance in troubleshooting the problem.
3. If your server supports the Hardware Event Log function, check it for any hardware
inconsistency.
4. If the failure persists, try removing any recently added hardware and see if the problem
still exists.
5. If the problem has disappeared, add one removed hardware component at a time back
into the server to try and verify which hardware component is causing the problem.
For further assistance, contact the HP Customer Support Center before replacing any parts.
The server passes POST, but does not function.
•
If an error message displays, read the message and refer to the "POST Error Indicators"
section in Chapter 7 for troubleshooting suggestions.
•
If there is no error message:
1. If you are an experienced user, verify the server is configured correctly using the
HP ProLiant ML110 Server Operations and Maintenance Guide
BIOS Setup Utility.
System Maintenance
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