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The Problem
Possible Cause
The channels
•
became un-
available after
unsuccessfull
y trying to
start and stop
several times.
•
MGW 2400
EMS freezes
repetitively
after about
one minute.
•
•
Possible Solution
•
Channel error
•
•
MGW 2400 EMS
may not
communicate
properly with
MGW 2400.
•
•
The relevant PC
has more than
one NIC
installed.
•
The response
time may be too
long.
Chapter 5 • Troubleshooting
Remove the relevant channel
and add a new one as
explained on page 73.
If you cannot remove the
channel or this error recurs,
restart MGW 2400.
Use the Task Manager to
close MGW 2400 EMS. To
close the Java Runtime
Environment, click the
Processes tab and close
java.exe.
Make sure that both NICs are
connected to two separate
network segments.
Make sure that the PC on
which you installed the MGW
2400 EMS, has only one NIC
enabled, otherwise the MGW
2400 EMS cannot
communicate with MGW
2400.
Connect MGW 2400's NIC
used for MGW 2400 EMS and
the Management PC to the
same workgroup and VLAN.
109
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