Table of Contents
Advertisement
Chapter 5 • Troubleshooting
106
The Problem
Possible Cause
I cannot
•
Is your serial
connect to
cable properly
MGW 2400 via
connected?
RS-232.
•
You are not
connected to the
correct local
COM port.
•
Your COM port is
not correctly
configured.
•
You connected
both NICs to the
same network
segment.
•
A network device
with MGW 2400's
hostname
already exists in
at least one of
the network
segments.
•
Your PC's COM
port may not be
working.
•
MGW 2400's RS-
232 port may not
be working.
Possible Solution
•
Check the connection of the
serial cable. Connect properly
or replace the cable.
•
Connect MGW 2400 to the
Configuration PC's COM1
port.
•
Open HyperTerminal's COM
Properties screen, choose
COM1 and configure as
follows:
Bits per second: 115000
Data Bits:
Parity:
Stop bits:
Flow Control:
•
Switch MGW 2400 off and
connect both NICs to
separate network segments.
•
Switch MGW 2400 off and
change the hostnames of the
relevant devices. We
recommend changing MGW
2400's hostname once you
switched MGW 2400 back on.
Refer to page 25 for
instructions on changing
MGW 2400's hostname.
•
Have your computer's COM
port replaced.
•
Call for technical support.
8
None
1
None or
Hardware
Advertisement
Table of Contents
