Contacting Customer Support - Lexmark XC8100 Series User Manual

Troubleshooting
Scanner does not respond
Action
Step 1
a
Check if the printer is turned on.
b
Resolve any error messages that appear on the display.
c
Copy or scan the document.
Is the scanner responding?
Step 2
a
Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b
Copy or scan the document.
Is the scanner responding?
Step 3
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Copy or scan the document.
Is the scanner responding?

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing,
the message on the printer display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label at the
back of the printer. The serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at
http://support.lexmark.com, and then select one of the following:
Tech You can browse our library of manuals, support documentation, drivers, and other downloads to
Library help you solve common problems.
E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative
will respond and provide you with information to solve your problem.
Live chat You can chat directly with a service representative. They can work with you to solve your printer
problem or provide assistance through Assisted Service where the service representative can
remotely connect to your computer through the Internet to troubleshoot problems, install updates,
or complete other tasks to help you successfully use your Lexmark product.
Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or
regions, visit http://support.lexmark.com.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
165
customer