Hp z200 sff workstation maintenance and service guide (199 pages)
Summary of Contents for HP Z228
HP Z228 Workstation Maintenance and Service Guide...
Inc. particular purpose, and is subject to change without notice. The warranties for HP products NVIDIA® and NVIDIA Quadro® are trademarks are set forth in the express limited warranty and/or registered trademarks of NVIDIA statements accompanying such products.
About this guide This guide provides service and maintenance information, technical details, and configuration guidance for your workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to http://www.hp.com/go/sml. Guide topics Hardware overview on page 1...
Installing a remote system ....................... 24 Copying a setup configuration to another computer ............... 24 Updating and managing software ....................25 HP Client Management Solutions ..................... 25 Altiris Client Management Solutions ....................25 HP SoftPaq Download Manager ......................26 System Software Manager ........................ 26...
ROM Flash ............................26 Remote ROM Flash ......................26 HPQFlash ......................... 26 FailSafe Boot Block ........................... 26 Recovering the computer by using FailSafe Boot Block recovery mode ....... 27 Workstation security ......................... 27 Asset tracking ......................... 27 SATA hard drive security ....................28 DriveLock applications .................
Diagnosis guidelines ............................52 Diagnosis at startup .......................... 52 Diagnosis during operation ....................... 53 Troubleshooting checklist ........................... 53 HP troubleshooting resources and tools ......................54 Online support ........................... 54 HP Support Center ......................54 HP Chat Support ......................54 Customer Advisories, Customer and Security Bulletins, and Customer Notices ... 54 Product Change Notifications ..............
Solving power supply problems ....................... 63 Testing power supply ..................... 63 Using HP PC Hardware Diagnostics (UEFI) ......................64 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..........64 Diagnostic codes and errors ..........................64 Diagnostic LED and audible (beep) codes ..................64 LED color definitions .........................
Configuring RAID with the Intel utility ....................85 Software RAID solution ............................85 Software RAID considerations ......................85 Performance considerations ......................86 Configuring software RAID ........................ 86 Appendix C System board designators ......................87 System board designators ..........................87 Index ................................89...
Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than three displays) can be enabled using Computer (f10) Setup Utility. However, HP recommends using only discrete graphics cards to drive three or more displays.
Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary. Item Description Item Description Solid-state drive (SSD) System board Hard drive (HDD) System fan Side access panel Memory module Front bezel Slim optical drive Heat sink fan Chassis...
System board components The following illustration and table identify the system board components for the tower workstation. SATA Power Dual-Mode DisplayPort AHCI 6Gb/s Battery DisplayPort Processor Front audio Front power button/LED Front speaker PCI/PCIe Main power Front USB 2.0 PCIe3 x16 Power COMM Front USB 3.0 PCIe2 x4 (1)
System board architecture NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported. Workstation components...
Workstation specifications Intel Series C226 chipset: ● Support for the Intel Xeon Processor E3 v3 Family or third-generation Intel Core processors up to 95 W ● Integrated 2-channel memory controller Processor ● Microarchitecture improvements technology ● Integrated graphics (some models) ●...
Product specifications Workstation weights and dimensions Standard configuration 7.0 kg (15.4 lb) Weight Minimum configuration 6.8 kg (15.0 lb) Maximum configuration 7.4 kg (16.3 lb) Height 35.5 cm (14.0 in) Chassis dimensions Width 17.0 cm (6.7 in) Depth 35.8 cm (14.0 in) Environmental specifications Operating: 5°C to 35°C (40°F to 95°F) Temperature...
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ●...
System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 9 BIOS ROM on page 10 Computer Setup (f10) Utility on page 10 Desktop management on page 23 Power management and performance features ERP compliance mode This computer provides ERP compliance mode capability.
This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use Computer Setup (f10) Utility to enable HTT. Go to http://www.hp.com/go/quickspecs to determine if your CPU supports HTT. SATA Power Management SATA Power Management enables or disables SATA bus and/or device power management.
● Enable the power-on password prompt during system restarts (warm boots) as well as during power- ● Establish a setup password that controls access to Computer Setup (f10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial or USB ports, audio, or embedded NIC, so that they cannot be used until they are unsecured.
Using Computer Setup (f10) Utility To start Computer Setup (f10) Utility, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green. NOTE: If you do not press at the appropriate time, you must restart the computer and again repeatedly press when the monitor light turns green.
Computer Setup (f10) Utility—File NOTE: Support for specific Computer Setup (f10) Utility options might vary depending on the hardware configuration. Option Description System Information Lists: ● Product name ● Manufacturer ● SKU number ● Processor type/speed/stepping ● Memory Size (Channel A, Channel B) Installed memory size/speed, number of channels (single or dual) (if applicable) ●...
This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
AHCI—Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller. NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen).
Computer Setup (f10) Utility—Security NOTE: Support for specific Computer Setup (f10) Utility options may vary depending on the hardware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, you must enter it to change Computer Setup (f10) Utility options, flash the ROM, and make changes to certain plug and play settings under Windows.
● Rear USB Ports ● Accessory USB Ports Slot Security Allows you to Enable/Disable Option ROM Download for each slot. Selective disabling of Option ROM downloads can help manage limited Option ROM space. Limit PCIe Frequency to Gen1, Gen2, Gen3. Runs slot at Gen1, Gen2, or Gen3 frequency.
computer and then turn it back on. Default is disabled. To enable this feature you must enable the following features: ◦ Embedded Security Device Support ◦ Virtualization Technology ◦ Virtualization Technology Directed I/O ● Embedded Security Device—(Enable/Disable). Permits activation and deactivation of the Embedded Security Device.
(PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Heading Power-On Options Allows you to set: ● POST messages—(Enable/Disable). This feature causes the system to display POST error messages, which are error messages displayed on the monitor during the Power-On Self-Test if the BIOS encounters some kind of problem while starting the computer.
● S5 Wake on LAN—(Enable or Disable) ● Num Lock State at Power-On—(On or Off). Default is off. ● IGD Memory—(32, 64, 128, 256, 512, 1024) Controls how much system RAM is reserved for use by the internal graphics device. The value you choose is allocated permanently to graphics and is unavailable to the operating system.
◦ Chip Type ◦ PCI Device ID ◦ PCI Bus:Device:Function ◦ Link Status—(Enable/Disable) ◦ Factory MAC Address ● NIC Configuration ◦ Link Speed ◦ Wake on LAN—(Enable/Disable) ● Blink LEDs—(Range 0–15 seconds) Chapter 2 System management...
Installing a remote system on page 24 Copying a setup configuration to another computer on page 24 Updating and managing software on page 25 HP Client Management Solutions on page 25 Altiris Client Management Solutions on page 25 HP SoftPaq Download Manager on page 26...
Service Boot appears in the lower- right corner of the HP logo screen. Follow the on-screen instructions to continue the installation process. The default boot order is a BIOS configuration setting that can be changed to always attempt a network boot.
Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. The HP CMS is the foundation for additional Altiris Client Management Solutions that address the following topics. ●...
HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. For more information, go to http://www.hp.com/go/sdm.
To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.
DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or not. This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future.
Enter the password again in the Enter New Password Again field. If you forget this password, the drive is rendered permanently disabled. Select File > Save Changes and Exit, and then press enter to accept the changes. After you press enter, the computer performs a cold start before invoking the DriveLock function.
Setup (f10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot. When Network Server Mode is disabled, you must enter the password when the computer is turned on, when the key icon appears on the monitor.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must restart the computer before you can continue. Changing a power-on or setup password To change a power-on or setup password: Restart the computer. To change the power-on password, go to step 4.
National keyboard delimiter characters Each keyboard meets country-specific requirements. The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer. Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish...
If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.
Changing the power button configuration (Windows only) Windows 7 Select Start, and then select Control Panel > System and Security > Power Options. On the left side of the screen, select Change What the Power Buttons Do. Select the desired options. If you choose Sleep or Hibernate, you can press the power button to initiate standby, and then press it again to exit standby and return to your work.
This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. This chapter includes these topics:...
— Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment. NOTE: HP accessories are for use in HP Workstation products. They have been extensively tested for reliability and are manufactured to high quality standards. Service considerations...
Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases. CAUTION: Static electricity in the amount of 700 volts might degrade a product. Relative humidity Event Walking across carpet 7,500 V 15,000 V...
● Transparent shielding tubes ● Field service kits Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. Product recycling...
Observe the following warning and caution when replacing the battery. WARNING! HP Z Series Workstations use lithium batteries. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).
● Keep cables clear of movable or rotating parts (such as the power supply and drive cage) to prevent them from being cut or crimped when the component is lowered into its normal position. ● In all cases, avoid bending or twisting the cables. Do not bend any cable sharply. A sharp bend can break the internal wires.
CPU in the socket. — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, view the entire remove and replace video before you begin.
This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements. Card configuration restrictions for power supplies...
Slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility PCIe2x16(4) PCIe2x1 PCIe2x4(1) PCIe3x16 NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
Installation sequence recommendations Load Card description Slot 1 Slot 2 Slot 3 Slot 4 order PCIe graphic card Only Second PCIe graphic card Only PCIe audio card PCIe NIC card PCIe 1394 card Second serial port kit Parallel port kit eSATA bulkhead kit NOTE: Slot sequenced from the board edge to the rear I/O aperture.
Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximum storage configurations. If you add or remove drives, HP recommends you follow these guidelines for highest drive performance and efficient cable routing. SATA cable connection guidelines...
● Install only HP-approved DDR3 DIMMs CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by ● Install only HP-approved DDR3 DIMMs. See http://www.hp.com/go/quickspecs...
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● FEMP Standby Power compliant @115V (<1W in S5 – Power Off) ● Surge tolerant (withstands power surges up to 2000V) 280 W Power supply 90% efficient Operating voltage range...
Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch.
System cabling System cabling System board components on page 4 to determine the location of system board connectors. Cable Cable designator on system board PSU cable PCA (Main Power) P1 (White) PSU cable PCA (PWR COMM) P2 (White) PSU cable PCA (CPU Power) P3 (White) SATA power cable...
(tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configurations). For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your region, and click Connect with HP in the upper-right corner.
To locate base warranty information, go to http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool. To extend a standard product warranty, go to http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system, go to http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are equipped with LED lights to indicate their functionality.
HP Chat Support enables you to electronically submit a support ticket to HP over the web. When you submit a support ticket, HP Chat Support collects information about the workstation and passes it to an online support specialist.
Verify that the workstation is on and the power light is on. ● If you have installed an operating system other than the factory-installed operating system, confirm that it is supported on your system by going to http://www.hp.com/go/quickspecs. ● Verify that the internal display panel is lit.
NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components. Chapter 4 Diagnostics and troubleshooting...
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and Software control of the power Press and hold the power button for at least four seconds does not shut down when the switch is not functional.
Problem Cause Possible Solution Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. If no faulty device is found, replace the system board. Press and hold the power button for less than four seconds.
Problem Cause Solution The system might not have Run Computer Setup (f10) Utility. automatically recognized a If the system does not recognize the new device, verify newly installed device. that the device is listed in Computer Setup (f10) Utility. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
Install the video drivers included in the upgrade kit, or cannot be set. upgraded, the correct video download and install the latest drivers for your graphics card drivers might not be loaded. from http://welcome.hp.com/country/us/en/support.html. Monitor cannot display Change the requested resolution. requested resolution. The picture is broken up, rolls,...
Problem Cause Solution Clicking noise coming from inside a Electronic relays have been None. It is normal for some monitors to make a clicking noise CRT monitor. activated inside the monitor. when turned on and off, when going in and out of Standby mode, and when changing resolutions.
Problem Cause Solution stereo-to-mono adapter to engage the auto sense feature, or use multimedia device properties to switch the audio signal from analog to digital. If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out. NOTE: If you set digital as the Output Mode, the internal speaker and external analog speakers no longer...
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Problem Cause Solution PSU shuts down intermittently. Power supply fault. Replace the PSU. Workstation powers off and the Processor thermal protection is Make sure that the workstation air vents are not Power LED flashes red 2 times (once activated.
To start HP PC Hardware Diagnostics UEFI: Turn on or restart the computer, quickly press esc, and then press F2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: Connected USB drive...
CPU. If fan is plugged in and seated properly, but is not spinning, the problem might be in the CPU fan. Contact HP for assistance. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink. Contact HP for assistance.
Reseat DIMMs. pause. Five beeps. Replace DIMMs one at a time to isolate faulty module. Replace third-party memory with HP memory. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks six Pre-video graphics error.
Activity Possible cause Recommended action Press and hold the power button for less than four seconds. If the hard drive LED does not turn on green then: Check that unit is plugged into a working AC outlet. Open the access panel and check that the power button harness is properly connected to the system board.
The table shown next describes the POST error messages. Screen message Probable cause Recommended action 102—System Board Failure Potential system board problem; contact HP Support. 110—Out of memory space for Option ROM for a device could not run Run Computer Setup (f10) Utility to disable unneeded option ROMs because of memory constraints.
Screen message Probable cause Recommended action ● 163—Time and Date Not Set Invalid time or date in Set the date and time from the Control Panel or in configuration memory. Computer Setup (f10) Utility (depending on the operating system). ● RTC battery might need replacement.
Screen message Probable cause Recommended action Replace the fan. 512—Rear chassis fan not Fan missing, disconnected, or defective. Reseat the fan cable. detected Reseat the fan. Replace the fan. 513—Front Chassis fan not Front fan missing, disconnected, or Reseat the fan cable. detected defective.
Reseat or replace the missing mechanism cable. 923—Fatal IRPP error. Potential system problem; contact HP Support. 924—Fatal IIO error Potential system problem; contact HP Support. 925—Fatal Misc. Error A fatal miscellaneous chipset error is setected.
Move the PCIe device from PCIe slots 3 and/or 4 to slots 3 or 4 with a single CPU other PCIe slots. Add a second processor using appropriate HP accessory kit. 942—Memory Train Error A DIMM or DIMMs did not train correctly.
BIOS ROM on page Upgrading BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. If the BIOS on the website is the same as the version on your system, no further action is required.
HP workstation. If you did not purchase your device from HP, HP recommends visiting the HP website first to see if your device and its drivers have been tested for HP workstation compatibility. If no driver is available, visit the device manufacturer's website to download the latest drivers.
Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. ● Preparing to configure passwords on page 75 ● Resetting the password jumper on page 76 ● Clearing and resetting the CMOS on page 77 Preparing to configure passwords Computer Setup (f10) Utility enables you to create setup and power-on passwords.
Restart the computer: Close the workstation. Reconnect the AC power cord to the power outlet. Turn on the computer and wait for the workstation to display the HP splash screen. Repeat step 1. Replace the jumper on pins 1 and 2.
Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information about the computer configuration. Using the CMOS button to reset CMOS To clear CMOS using the Clear CMOS button, use the following procedure: WARNING! To reduce the risk of personal injury from electric shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching them.
Using Computer Setup (f10) Utility to reset CMOS Access the Computer Setup (f10) Utility menu. When the Computer Setup Utility message appears in the lower-right corner of the screen, press f10, and then press enter to bypass the title screen, if necessary. If you do not press while the message is displayed, you must restart the computer and try again.
System RAM HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/...
HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.
Linux systems. HP also provides recommended versions of AMD graphics drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com.
RAID hard drive maximum and associated storage controller options on page 83 Supported RAID configurations on page 83 Configuring Intel SATA RAID on page 84 Software RAID solution on page 85 For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs. Appendix B Configuring RAID devices...
RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures.
Configuring Intel SATA RAID This section describes how to use Intel ® Rapid Storage Technology (RST) to set up and manage SATA RAID volumes. NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology. This driver is included on recent releases of most upstream and enterprise distributions, and may be available for addition to some previous releases.
Configuring RAID with the Intel utility Follow these steps to create RAID volumes. Press ctrl+i, when prompted, to enter the Intel Rapid Storage Technology utility (RST). Use the arrow keys and the space bar to navigate and select options. NOTE: If only one hard drive is attached, the utility does not open.
For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. This replacement requires only a minimum amount of work. Performance considerations Disk I/O bandwidth is typically limited by the system bus speeds, the disk controller, and the disks themselves.
42 helpful hints 55 notices 54 expansion slots 43 HP Chat Support 54 self repair 56 guidelines 40 HP PC Hardware Diagnostics (UEFI) hard drive 45 downloading 64 information and guidelines 36 using 64 Desktop management 23 Memory 46...