Troubleshooting Guide - Viking DSOE301SS Service Manual

Service Diagnostics and Procedures

Troubleshooting Guide

Below and on the following page are some general guides should a problem be detected. Please refer to the
test procedures in this manual to determine the defective component.
Problem
Nothing operates
Convection fan inoperable
Convection fan operates,
but no heat
Oven lights inoperable
No bake, broil, oven
lights, power to control
board (P1 white to black)
No bake, broil, oven
lights 120 VAC at control
board (P1 white to black)
Bake element inoperable
Broil element inoperable
No self-clean, bake and
broil operate normally,
oven lights operate,
door won't lock, no clean
indicator light
No self-clean, bake and
broil operate normally,
oven lights operate,
door will lock, no clean
indicator light
Oven in self-clean mode,
oven heats, no door lock
indicator light (oven not
reaching elevated clean
temperatures)
© 2010 Viking Preferred Service
Probable Cause
Wiring
Breaker
Defective oven wiring
Convection Fan Motor
Control board
Defective oven wiring
Convection element
Oven control board
Bake element/broil element
Defective oven wiring
Light bulb
Light switch
Door switch
House breaker or fuse open
Defective oven wiring (shorted,
open, or burned)
Defective oven wiring (shorted,
open, or burned)
Open Control board
Defective oven wiring
Bake element
Control board
Defective oven wiring
Broil element
Control board
Open door latch motor
Out of calibration selector
Out of calibration thermostat
Open relay
Open door latch switch
Open control board
Defective oven wiring (shorted,
open, or burned)
Open door latch switch
Oven sensor out of calibration
Control board
Defective oven wiring (shorted,
open, or burned)
Correction
Repair or replace wiring as needed
Reset breaker
Repair/replace defective wiring
Test convection fan motor
Verify relay operation, wiring, and inputs
Repair/replace defective wiring
Test convection element
Verify relay operation, wiring, and inputs
Replace bake element/broil element
Repair/replace wiring
Replace light bulb
Test light switch
Test door switch
Reset breaker or replace fuse
Repair/replace defective wiring
Repair/replace defective wiring
Replace control board (check operation of blower motor)
Repair/replace wiring
Test bake element
Verify relay operation, wiring, and inputs
Repair/replace wiring
Test broil element
Verify relay operation, wiring, and inputs
Confirm resistance
Replace selector
Replace thermostat
Replace control board
Replace door latch assembly
Replace control board
Repair or replace defective wiring
Replace door latch assembly
Replace selector
Replace control board
Repair or replace defective wiring
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