Viking DSOE301SS Service Manual
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Viking DSOE301SS Service Manual

Single and double wall oven
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See also: Use and Care Manual , Installation Manual
Service
Manual
This manual is to be used by qualified appliance technicians only.
Viking does not assume any responsibility for property damage
or personal injury for improper service procedures done by an
unqualified person.
Single
and Double

Wall Oven

Preferred Service
This Base Manual covers general and
specific information including, but not
limited to the following models:
DSOE301SS
DDOE301SS
DDOE305SS
SMC-0015
March, 2010

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Summary of Contents for Viking DSOE301SS

  • Page 1: Wall Oven

    Service Preferred Service Manual This manual is to be used by qualified appliance technicians only. Viking does not assume any responsibility for property damage or personal injury for improper service procedures done by an unqualified person. Single This Base Manual covers general and specific information including, but not...

  • Page 2: Table Of Contents

    WIRING DIAGRAMS Heat Light LED .............. 26 Wiring Schematic DSOE301 ..........62 Clean Light LED ............. 26 Door Switch ..............26 Wiring Schematic DDOE301 ........... 63 Panel Switch ..............26 Wiring Schematic DSOE305 ..........64 © 2010 Viking Preferred Service...

  • Page 3: Important Information

    “DANGER”, “WARNING” or “CAUTION”. These words mean: CAUTION DANGER VIKING will not be responsible for any injury or property damage from improper service Immediate hazards which WILL result in severe procedures. If performing service on your personal injury or death.

  • Page 4: Warranty Information

    (12) months from the date of original retail purchase. Viking Range Corporation, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be defective during the warranty period.

  • Page 5: Warranty Service Information

    The return of the Owner Registration Card is not a condition of warranty coverage. You should, however, return the Owner Registration Card so that Viking Range Corporation can contact you should any question of safety arise which could affect you.

  • Page 6: General Information

    (D30FTS for single ovens and D30FTD for double ovens) is required. **Note: The AHAM Standard for measuring oven capacity subtracts the door plug and convection baffle dimension from the total oven volume. ***Go to vikingrange.com for the latest specifications. © 2010 Viking Preferred Service...

  • Page 7: Dimensions

    - 1 / ( 1 3 ( 1 3 2 ” 2 ” 0 . 8 0 . 8 - 3 / ( 7 5 4 ” 46-3/16” (113.0 cm) 25-3/16” (59.7 cm) 21-1/4” (53.9 cm) © 2010 Viking Preferred Service...

  • Page 8: Warnings

    If the fan does not turn on, cancel the clean DO NOT use an extension cord with this operation and contact an authorized servicer. appliance, because this may result in electrical shock or other personal injury. in the conduit. © 2010 Viking Preferred Service...
  • Page 9 BURN HAZARD When self-cleaning, surfaces may get hotter sitting, or leaning on them) can result in than usual, therefore, children should be potential hazards and/or injuries. kept away. © 2010 Viking Preferred Service...
  • Page 10 The oven is heavy—use extreme care when on will accelerate the natural defrosting of the food without the heat. handling. CAUTION BURN HAZARD The oven door, especially the glass, can get hot. Danger of burning: DO NOT touch the glass! © 2010 Viking Preferred Service...

  • Page 11: Model-Serial Number Matrix

    UL 856 et les electrique domestiques, GREENWOOD, MISSISSIPPI 38930 CAN/USA C22.2 No.1 M-89 VOLTAGE WATTS AMPS DDOE301SS MODEL: 240 VAC 60 Hz 9.6 KW MAX 40 101609C00036178 SERIAL: 208 VAC 60 Hz 7.2 KW MAX 34.7 PEO20061 © 2010 Viking Preferred Service...

  • Page 12: Operation

    5 program on the DDOE301. Dark meats at 1” thickness or less where rare or The DDOE305 has both upper and lower as a medium doneness is desired 9 program selection. © 2010 Viking Preferred Service...

  • Page 13: Bake

    Use this setting for motorized fan in the rear of the oven. Smoke baking and roasting. is reduced since the airflow also reduces peak temperatures on the food. Use this setting for broiling thick cuts of meats. © 2010 Viking Preferred Service...

  • Page 14: Hi Broil

    KEEP THE KITCHEN WELL-VENTED DURING During this cycle, the THE SELF-CLEAN CYCLE. oven reaches elevated temperatures in order to burn off soil and deposits. An integral smoke eliminator helps reduce odors associated © 2010 Viking Preferred Service...

  • Page 15: Cleaning And Maintenance

    DO NOT use a metal knife, spatula, or any DO NOT store the probe in the oven. other metal tool to scrape stainless steel surfaces. Scratches are almost impossible to remove. © 2010 Viking Preferred Service...

  • Page 16: Diagnostics

    Note: Settings mode will automatically exit the Settings mode if nothing is pressed within 60 seconds. Degrees The “F” indicates that the unit is set to display fahrenheit (below left). To change to celsius, depress “BuTTON 1”. The unit set for celsius is shown (below right). © 2010 Viking Preferred Service...

  • Page 17: Clock Setting

    The Showroom mode is shown ON and activated (below right) Done When the “SET KNOB” is advanced past the Showroom mode, the display will show DONE. Rotate the “SET KNOB” counter-clockwise to access previously shown Settings parameters. Depress “BUTTON 2” to exit. © 2010 Viking Preferred Service...

  • Page 18: Oven Selection And Offset Adjustment

    The servicer will need to verify the version of the TOD2 and EOC4 controls in the unit. This can be done through the diagnostics by looking at the components themselves to get the version number. EOC4 Compatible Version TOD2 Interface V4‐V6 015195‐000 TOD2 Interface 015195‐000 TOD2 Interface 015195‐000 TOD2 Interface 015195‐000 © 2010 Viking Preferred Service...

  • Page 19: Offsets

    Once the proper adjustment has been made, depress “BUTTON 1” to accept the change. Then, depress “BUTTON 4” to exit the Settings mode. Remember: To increase (>) the temperature, decrease the offset. To decrease (<) the temperature, increase > the offset! © 2010 Viking Preferred Service...

  • Page 20: Diagnostics And Testing

    Rotate the “SET KNOB” clockwise to the DISPLAY parameter (below left). Depress “BuTTON 1” to activate all elements within the clock (below right). Depress “BuTTON 1” to exit. Note: Display test implemented in version 11. © 2010 Viking Preferred Service...

  • Page 21: Upper/Lower Diagnostics

    EOC Version–This number indicates the software version of the control board. RTD–Displays temperature at RTD probe. Press “BUTTON 1” Probe (DDOE305 only)–Displays the meat probe temperature. If a meat probe is not plugged in, the display will show 0°. Press “BUTTON 1” © 2010 Viking Preferred Service...

  • Page 22: Cycle Selector

    Rotating the temperature dial to any temperature should register in the display. This will test the potentiometer values of the thermostat. Press “BUTTON 1” AD–Raw setpoint AD (Analog to Digital) value. SKIP THIS TEST © 2010 Viking Preferred Service...

  • Page 23: Component Testing

    Inner broil element. Outer Broil Press “BUTTON 1” to operate Outer broil element. Convection Press “BUTTON 1” to operate Convection element. Convection Fan Hi F Press “BUTTON 1” to operate the Conv fan high. © 2010 Viking Preferred Service...

  • Page 24: Convection Fan Lo F

    Lights–Oven Press This parameter will cycle “BUTTON 1” the EOC light relay ON and OFF with each press of “BuTTON 1”, as well as the display showing the status. © 2010 Viking Preferred Service...

  • Page 25: Convection Fan Low Speed Reverse

    Motor Motor twice advances stops To Unlock Press Door “BUTTON 1” Motor Motor twice advances stops Caution: Door must be installed and closed while performing LATCH MOTOR test or damage may occur to latch assembly. © 2010 Viking Preferred Service...

  • Page 26: Heat Light Led

    Pressing the panel light “BUTTON 1” switch ON and OFF to test switch. Note: This test for Upper oven and single ovens only! When testing is complete, press “BUTTON 4” twice to exit Test Mode. © 2010 Viking Preferred Service...

  • Page 27: Service Diagnostics And Procedures

    Convection Oven Door Lock Motor (P12) Oven Door Light (P6) Outer Broil (P6) Inner Broil (P5) (P4) Outer Bake Convection Fan Speed (P11) Cooling Fan Speed Meat (P8) (P9) Probe Hall Effect Model Sensor Select © 2010 Viking Preferred Service...

  • Page 28: Control Boards

    Hall Effect Sensor (P8) White – (P8) Black 9.9K Ω connector plugged in and 21.2M Ω connector unplugged Clean Light (P1) Orange/Black – (P1) Violet 21.5M Ω Cycle Light (P1) White/Black – (P1) Violet 21.5M Ω © 2010 Viking Preferred Service...
  • Page 29 2350 D20 – K8 Relay D27 – Outer Broil (Cooling Fan Power) 2260 D21 – K7 Relay D30 – Line Break 1990 (Convection Speed Hi) Broil 1530 D22 – K9 Relay Clean (Cooling Fan Speed) © 2010 Viking Preferred Service...

  • Page 30: Fail Codes

    (for double ovens). *Priority A: Critical error, cancel current cycle, turns off all elements. Priority B: Non-Critical, cancel only the feature that is affected, allow oven to still operate. © 2010 Viking Preferred Service...

  • Page 31: Control Board Diagnosis

    55). meter to check for continuity between the two relay contacts with the relay energized. If infinite resistance (∞) is measured, this indicates a bad relay and replacement of the control board is necessary. © 2010 Viking Preferred Service...

  • Page 32: Bake Relay

    A resistance of approximately 45 should be found. If either Ω element fails to read resistance, remove the element to repair or replace as necessary (see Broil Element Disassembly, page 51). © 2010 Viking Preferred Service...

  • Page 33: Broil Relay (Inner And Outer)

    Ohm necessary (see Convection Element Disassembly, meter, check for continuity between the two relay page 52). contacts. When the relay is energized; if infinite © 2010 Viking Preferred Service...

  • Page 34: Convection Relay

    120 VAC. If 120 VAC is present and no fan rotation, replace the cooling fan (see Oven Cooling Fan Disassembly, page 56). If no voltage is present, verify wiring. If wiring is OK, check the relay on the control board. © 2010 Viking Preferred Service...

  • Page 35: Fan Relay

    Molex plug. With voltmeter set for AC voltage, check between neutral and the terminal. The reading should be 120 VAC. If 0 volts are shown and the red LED (D20 D22) is illuminated, the control board should be replaced. © 2010 Viking Preferred Service...

  • Page 36: Convection Fan

    LO contact of the K7 relay. The output from K5 is connected to the C (common terminal) of K6. Because K6 is not used, both the FWD and REV contacts are jumped together. © 2010 Viking Preferred Service...

  • Page 37: Door Lock Assembly

    S1 switch plunger. The N.O. switch contact is closed and a completed circuit is made at the P15 connection between the light brown wire and blue/white. This signals the board that the door is unlocked. © 2010 Viking Preferred Service...

  • Page 38: Checking The Door Lock Position Switches

    The S2 switch is N.O. and will read infinite ohms (∞) zero (0) when the door is locked. Ω when the door is unlocked. Shown below is the closed circuit in red. Shown below is the closed circuit in red. © 2010 Viking Preferred Service...

  • Page 39: Rtd Sensor

    Roast and Dehydrate heating elements to operate reading 28.2 should be measured. Ω when the door is opened. Note: The current sensor is only utilized in the diagnostic mode. It is disabled during normal operation. © 2010 Viking Preferred Service...

  • Page 40: Hall Effect Sensor

    120 volts supplied, replacement of the control board is necessary. If the voltages are correct, reconnect the 3-wire Molex plug. Place meter leads in pin (1) red and pin (2) white. © 2010 Viking Preferred Service...

  • Page 41: Parts Location-Oven Top

    Service Diagnostics and Procedures Parts Location–Oven Top Terminal Block Power Supply Board Control Board Control Board (upper oven) (lower oven) Note: DDOE301SS model shown. © 2010 Viking Preferred Service...

  • Page 42: Main Top/Front Disassembly

    Remove screws securing front top panel. Remove main top/front (see Main Top/Front Disassembly on left). Remove screws securing rear main top. Remove panel. Remove panel. Reverse to reassemble. Reverse to reassemble. Note: DDOE301SS model shown. © 2010 Viking Preferred Service...

  • Page 43: Control Board

    Remove screws securing control board. Screw Screw Screw Screw Repair or replace power supply board as Repair or replace control board as necessary. necessary. Reverse procedure to reinstall. Reverse procedure to reinstall. Note: DDOE301SS model shown. © 2010 Viking Preferred Service...

  • Page 44: Terminal Block

    Screw Terminal Block Front Trim Disconnect wires. Screw Remove screws securing terminal block. Screw Screw Remove main top/front (see Main Top/Front Repair or replace terminal block as necessary. Disassembly, page 39). Reverse procedure to reinstall. © 2010 Viking Preferred Service...
  • Page 45 Remove screws securing control panel to Separate control panel from backer plate. oven. Backer Plate Screw Control Panel Remove screws on each end of control panel. Reverse procedure to reinstall. Screw Note: DDOE301SS model shown. Screw © 2010 Viking Preferred Service...

  • Page 46: Oven Switch

    Backer Plate Backer Plate Screw Screw Remove oven selector switch and disconnect Remove light switch and disconnect wiring. wiring. Selector Switch Light Switch Repair or replace light switch as necessary. Reverse procedure to reinstall. © 2010 Viking Preferred Service...

  • Page 47: Oven Thermostat

    Reverse procedure to reinstall. Note: When replacing the thermostat switch take note of the position when reinstalling. There is an indicator mark on the back of the switch (yellow highlight) which shows the “TOP” for orientation. © 2010 Viking Preferred Service...

  • Page 48: Clock

    If the red mark is on the left on one plug and the right on the other plug, this will not work and could damage the control boards. © 2010 Viking Preferred Service...

  • Page 49: Parts Location-Oven

    Service Diagnostics and Procedures Parts Location–Oven Smoke Eliminator Broil Element RTD Sensor Oven Light Convection Fan Cover Convection Fan Bake Element Oven Light Note: DDOE301SS upper oven shown. © 2010 Viking Preferred Service...

  • Page 50: Parts Location-Main Back

    Service Diagnostics and Procedures Parts Location–Back Upper Cooling Fan Motor RTD Sensor Convection Fan Upper Bake Element Lower Cooling Fan Motor RTD Sensor Lower Bake Element Note: DDOE301SS model shown. © 2010 Viking Preferred Service...

  • Page 51: Door Removal

    Slide locking tabs, located on left and right side of door hinge, down completely to disengage hinge from receiver. Reverse procedure to reinstall. Note: DSOE301SS model shown. Close oven door to the broil stop position. © 2010 Viking Preferred Service...

  • Page 52: Upper Rear Cover Disassembly

    Remove upper rear cover (see Upper Rear Remove screws securing upper rear cover. Cover Disassembly on left). Remove screws securing lower rear cover. Remove panel. Remove panel. Reverse to reassemble. Reverse to reassemble. Note: DSOE301SS model shown. © 2010 Viking Preferred Service...

  • Page 53: Door Lock Assembly

    The image to Door Lock Assembly the left shows the access panel. Access to the lower latch will still require removal of the Cooling Fan Opening oven for service. Aceess Panel Screw © 2010 Viking Preferred Service...

  • Page 54: Broil Element

    Slide broil element into cavity and disconnect wiring. Slide sensor into oven cavity and disconnect wiring. RTD Sensor Repair or replace broil element as necessary. Repair or replace RTD sensor as necessary. Reverse procedure to reinstall. Reverse procedure to reinstall. © 2010 Viking Preferred Service...

  • Page 55: Convection Element

    Open oven door. disconnect wiring. Remove screws securing convection fan cover. Screw Screw Repair or replace convection element as necessary. Remove screws securing convection element to oven cavity. Reverse procedure to reinstall. Screw Convection Element Screw © 2010 Viking Preferred Service...

  • Page 56: Convection Fan

    Convection Fan Blade Remove screws securing convection fan assembly to oven cavity. Repair or replace convection fan assembly as necessary. 10. Reverse procedure to reinstall. Note: Removing the convection fan is a two man operation. Screw © 2010 Viking Preferred Service...

  • Page 57: Smoke Eliminator

    Screw Smoke Eliminator Rack Support Broil Baffle Screw Screw Screw Reverse procedure to reinstall. Remove screws securing smoke eliminator to oven cavity. Screw Screw Repair or replace smoke eliminator. Reverse procedure to reinstall. © 2010 Viking Preferred Service...

  • Page 58: Oven Light

    Replace with new halogen bulb following wattage and voltage rating on old halogen bulb. Screw Screw Reinstall light cover. Screw Screw Screw Carefully remove insulation covering bake element. Insulation © 2010 Viking Preferred Service...

  • Page 59: Oven Cooling Fan

    Bake Element Remove fan and disconnect wiring to fan and Hall Effect Sensor. Repair or replace bake element as necessary. Connections Reverse procedure to reinstall. Repair or replace cooling fan as necessary. Reverse procedure to reinstall. © 2010 Viking Preferred Service...

  • Page 60: Troubleshooting Guide

    Oven sensor out of calibration Replace selector indicator light (oven not Control board Replace control board reaching elevated clean Defective oven wiring (shorted, Repair or replace defective wiring temperatures) open, or burned) © 2010 Viking Preferred Service...
  • Page 61 Light bulb is burned out Check bulb and replace if defective Supply voltage Verify source voltage Blower motor inoperable Open blower motor Check blower resistance Oven sensor Ohm oven sensor Open relay Replace control board © 2010 Viking Preferred Service...

  • Page 62: Wiring Schematic Dsoe301

    Wiring and Schematics Wattage Amps at 240v Amps at 208v Ohms Bake 2000 8.33 7.22 28.8 Inner Broil 2400 10.00 8.67 Wiring Schematic DSOE301 Outer Broil 1200 5.00 4.33 Convection 1600 6.67 5.78 © 2010 Viking Preferred Service...

  • Page 63: Wiring Schematic Ddoe301

    Wiring and Schematics Wiring Schematic DDOE301 Wattage Amps at 240v Amps at 208v Ohms Bake 2000 8.33 7.22 28.8 Inner Broil 2400 10.00 8.67 Outer Broil 1200 5.00 4.33 Convection 1600 6.67 5.78 © 2010 Viking Preferred Service...

  • Page 64: Wiring Schematic Dsoe305

    Wiring and Schematics Wiring Schematic DDOE305 Wattage Amps at 240v Amps at 208v Ohms Bake 2000 8.33 7.22 28.8 Inner Broil 2400 10.00 8.67 Outer Broil 1200 5.00 4.33 Convection 1600 6.67 5.78 © 2010 Viking Preferred Service...

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