A Message Is Displayed - Canon MX390 series Online Manual

A Message Is Displayed

This section describes some of the errors or messages.
Note
A Support Code (error number) is displayed on the computer or on the LCD for some error or
message. For details on errors with Support Codes, refer to
If a message is displayed on the LCD, see below.
• A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
• The Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
A Message Is Displayed on the LCD
Confirm the message and take an appropriate action.
• Failed to scan the head alignment sheet Press [OK]
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
• Make sure that the print head alignment sheet is set in the correct position and orientation
on the platen glass.
• Make sure the platen glass and the print head alignment sheet are not dirty.
• Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment.
For Automatic Print Head Alignment, always load one sheet of A4 or Letter-sized plain
paper.
• Make sure if print head nozzles are clogged.
Print the nozzle check pattern to check the status of the print head.
Printing the Nozzle Check Pattern
If the error is not resolved, connect the machine to the computer and align the print head on the
printer driver.
Aligning the Print Head Position from Your Computer
• Check page size Press [OK]
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
The Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application
software usage information is scheduled to be sent every month for about ten years. The Inkjet
Printer/Scanner/Fax Extended Survey Program icon appears in the Dock when it is time to send
the printer usage information.
Read the instructions on the screen after clicking the icon, then follow the procedure below.
Support Code List.