Canon MX390 series Online Manual page 93

1303
Cause
Paper is jammed inside the machine at the transport unit.
Action
If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper
output slot or at the front tray, remove the paper from the transport unit.
Remove the paper following the procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the
received fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop
button to cancel print jobs before turning off the machine.
1. Turn the machine off, then unplug the power cord.
2. Open the document tray, then open the document cover.
3. Stand the machine with the right side facing down.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
Important
Stand the machine on a wide and flat surface such as a desk.
When you stand the machine, hold it securely and be careful not to hit it on a hard object.
4. Push the open lever to open the transport unit.
When you open the transport unit, support the machine with your hand so that it does not fall
down.
5. Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall
down.