Product Support - Dalsa PC-30-02K80 User Manual

Piranha Color Camera User's Manual

6.3 Product Support

If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
Complete Product Model
Number
(e.g. PC-30-04K80.)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer,
light sources, etc.)
Power supply setting and
current draw
Data rate used
Control signals used in your
application, and their frequency
or state (if applicable)
Voltage reported by the vv
command and voltage range
reported by the ? vvRange
command.
gcp screen
gcl log
Detailed description of problem
encountered.
In addition to your local DALSA representative, you may need to call DALSA
Technical Sales Support:
Voice:
Fax:
Email:
DALSA
fax number
email
Please attach text received from the camera when the
gcp command is run.
Please attach text received from the camera in
response to the gcl command. (This is a log of the
last 50 commands and the camera's response to
them.)
Please attach description with as much detail as
appropriate.
North America Europe
519-886-6000 +49-8142-46770
519-886-8023 +49-8142-467746
support@dalsa.com support@dalsa.com
03-032-10211-01
EXSYNC Camera Link
Other _______
Asia
519-886-6000
519-886-8023
support@dalsa.com
78
5/9/2007