Voice Over Ip Troubleshooting - Technicolor MediaAccess TG788VN Setup And User Manual

11 SUPPORT

11.5 Voice over IP Troubleshooting

Introduction
If you cannot make or receive any phone calls via your MediaAccess Gateway, try the suggestions in the following sections.
Calling over VoIP
If you have problems calling via VoIP, check whether:
Your phone is correctly connected to the MediaAccess Gateway.

Your phone number, user name, and password are configured correctly.

The registrar's and proxy server's IP address and port number are configured correctly.

The Power, Broadband and Voice LEDs are on.

Problems with Telephony Services
If you have a problem with a service, check whether the service is activated. For more information, see
Telephony Service on your MediaAccess Gateway" on page
108
54.
"6.3.1 Activating a
DMS-CTC-20120510-0000 v1.0