Troubleshooting; Contacting Hall Research - Hall Research Technologies SC-SDI2HD User Manual

SDI to HDMI Converter

4. Troubleshooting

There is no adjustments or settings. The unit will automatically detect
the type of SDI input and convert it to HDMI. If the SDI input has
audio embedded, then the HDMI output will have the same audio
embedded.
If you are not getting any image the first thing to check is the quality
and length of the SDI cables. This device requires the use of quality
RG-6U cables designed for SDI. Full HD (1080p) may be extended to
70 meters maximum on the SDI output. HDMI output is standard and
is limited to about 5 meters (15 feet) depending on the quality of the
HDMI cable.

4.1 Contacting Hall Research

If you determine that your Converter is malfunctioning, do not attempt
to repair the unit. Contact Hall Research Technical Support
department at 714-641-6607 to obtain a RMA (Return Authorization)
number. Before you do, make a record of the history of the problem.
We will be able to provide more efficient and accurate assistance if
you have a complete description.
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