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Model SC-VGA-2B
4. Troubleshooting
There are no field serviceable parts or circuits in the device. If you think that the
device is malfunctioning (or you have no picture output), please first try to reset
to factory default settings. Select FACTORY RESET from OSD menu or Press
and HOLD the MENU button while plugging in the power supply
Some display devices may become confused and display the output video
shifted or with odd colors if the display device receives BOTH the RBGHV
Sync signals as well as the YPbPr Sync signals at the same time. This can be
caused by using the HD15-HD15 cable on the SC-VGA-2B output but setting
the unit to output YPbPr resolutions (480p for example). Use supplied HD15 to
3 RCA to ensure that only the desired YPbPr sync signals are sent to the
display device.
4.1 Contacting Hall Research
If you determine that your SC-VGA-2B is malfunctioning, do not attempt to
repair the unit. Contact the Hall Research Technical Support department at
714-641-6607.
Before you do, make a record of the history of the problem. We will be able
to provide more efficient and accurate assistance if you have a complete
description.
4.2 Shipping and Packaging
If you need to transport or ship your unit:
• Package it carefully. We recommend that you use the original container.
• Before you ship the units back to Hall Research for repair or return,
contact us to get a Return Authorization (RMA) number.
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