Service And Support; Your Dealer; The Okidata Customer Information System; Okidata Faxable Facts - Oki OKIFAX 5300 Plus Handbook

Service and Support

This information is valid for the United States and Canada
only.
Okidata is firmly committed to the satisfaction of our
customers. If you have a problem that your customer
documentation cannot solve, contact these sources for
service or support:

Your Dealer

Consult the store location where you purchased your
OKIFAX, or call 1-800-OKIDATA (1-800-654-3282) for the
location of the nearest Authorized OKIDATA Service Dealer.
Prices and minimum charges may vary.
Proof of purchase is required for warranty work. Be sure
to retain your purchase documents.

The Okidata Customer Information System

For quick answers to commonly-asked questions, call 1-800-
OKIDATA (1-800-654-3282). The Okidata Information System
Automated Attendant is available 24 hours a day, 7 days a
week. The system can provide immediate assistance with:
Basic Operating Procedures
Sales and Service Referrals
Parts and Consumable Referrals
Product Information

Okidata Faxable Facts

This on-line document retrieval system gives you around-
the-clock access to product and support information
through your fax machine. Call 1-800-654-6651 and follow
the recorded instructions.

Okidata on the Internet

For the latest product information answers to common
questions, and other support, visit Okidata's Web site:
http://www.okidata.com

Okidata Customer Service Representatives

Call 1-800-OKIDATA (1-800-654-3282) 24 hours a day, 7 days a
week to speak with an Okidata Customer Service Repre-
sentative. Please be sure that you are calling from a tele-
phone close to your OKIFAX, so you can describe your
problem accurately. Our Customer Service Representatives
are trained on all current Oki products. They can answer
your questions regarding:
Installation of your OKIFAX
Determination of OKIFAX issues that require service
Availability and installation of drivers
(Customer Service Representatives are not trained to
provide assistance with the use of commercial software
packages. Please consult your application's manual for
availability of their support.)
Consumer relations
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Problem Solving