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Oki Data CONFIDENTIAL
3.2
Recommend Flow Chart for Field Service
Call from customer
Trouble solved
Service technician does not
Telephone screening
need to be dispatched
Not solved
Dispatch a service technician
( Field service )
Not solved
Assistance by phone for the field
service technician from the remote
diagnosis center
Field service
3-2 /
45585002TH Rev.2
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