Placing A Call On Hold (Hold); Placing An Outside Call On Hold (Parking); Intrusion Into An Internal Conversation - Alcatel-Lucent OpenTouch 8018 User Manual

8018 DeskPhone

3.7 Placing a call on hold (hold)

Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

During a conversation.

Put on hold Your call is placed on hold
Recover the call on hold:

Select the call on hold
Common hold:
To recover your call on any telephone in your system.

During a conversation.

Hold Your call is placed on hold
Recover the call on hold from any telephone:

Select the call on hold

3.8 Placing an outside call on hold (parking)

You can place an outside call on hold and recover the call on another telephone:

During a conversation.

Park the call
A parking announcement message is displayed on the screen of the parking destination set.
To recover the parked call:
To automatically take the parked call, pick up the handset of the parking destination set.

Reach the 'Menu' page.

Settings My services Consult Call pick up services Park/retrieve
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the
operator.

3.9 Intrusion into an internal conversation

Your caller's line is busy. If the number is not 'protected' and if authorised, you can intrude into the call:

Intrusion

Same key to exit (Intrusion).
Protection against intrusion:

Press programmed key (The programmed key has to be configured by the system).

Enter caller's number.
Protection is cancelled when you hang up.
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