Probable Causes For Redirection Failure - Nortel SRG50 Configuration Manual

Table 18 IP Terminal Details (Sheet 2 of 2)
Details
DN:XXX, Normal Mode -
Set Redirected to Main
Office
DN:XXX, Local Mode -
Redirection Pending (Set
on call)
DN:XXX, Local Mode -
Firmware Upgrade
Pending (Set on call)
DN:XXX, Local Mode -
Main Office Parameters
Not Provisioned.
DN:XXX, Invalid ID (1) - No
endpoint in Gatekeeper
database
DN:XXX, Invalid ID (2) - ID
unknown within the Call
Server
DN:XXX, Invalid ID (3) -
Endpoint in Gatekeeper
database is Originating
Call Server
DN:XXX, Local Mode - Net
Connect Server
Unreachable
DN:XXX, Local Mode -
Main Office TPS
Unreachable
DN:XXX, Local Mode -
Firmware is not available
on the SRG
SRG terminated
unexpectedly.

Probable causes for redirection failure

The IP telephone registration to the main office call server can fail due to improper configuration
or lack of WAN connectivity. When a registration failure occurs, the error code and description is
shown in the status field for the IP telephone in the IP Terminal Details field (see
details on page 84); the IP telephone remains registered with the SRG in local mode operation.
Definitive causes for registration failure depend on the main office call server. These causes can
include:
• The main office is unreachable.
• There is no endpoint configured for the user id or branch user id / TN combination.
Event Id Severity
57005 Warning
57006 Warning
57007 Warning
57008 Warning
57250 Minor
57251 Minor
57252 Minor
57253 Major
57500 Major
57501 Major
57750 Critical
Call Server
Type Comments
All The set has been redirected to the main office.
All The redirection of the set is pending as the set
is on a call.
S1000 The firmware upgrade to the set is pending as
the set is on a call.
All The set is not provisioned to be redirected.
S1000 Indicates configuration problem.
S1000 Indicates configuration problem.
S1000 Indicates configuration problem.
S1000 Indicates either a configuration error, or a
network connectivity error or the Net connect
server has stopped.
All Indicates either a configuration error, or a
network connectivity error, or the MO TPS has
stopped.
S1000 Indicates firmware required by the main office
is not available in the SRG.
All Indicates that a critical error caused the SRG
process to terminate.
Chapter 8 Troubleshooting
IP terminal
SRG50 Configuration Guide
85