Troubleshooting - Safescan 2210 User Manual

TROUBLESHOOTING

Problem Cause
E1 (UV) error • Banknote is a suspected counterfeit.
message • The integrated UV features of
banknotes may become weaker when a
banknote is old / heavily used or when
it has accendentally been washed with
the laundry.
E2 (MG) error • Banknote is a suspected counterfeit.
message • Some currencies are known to have
very weak MG features in certain
banknote denominations, which are
almost impossible to detect.
• Some currencies may not have MG
features integrated at all.
Size detection • All banknotes within the counted
does not work currency are of the same height (for
example USD, CHF, CAD, AUD, HUF)
• The difference in height between the
various denominations may be too little
to detect (must be minimum 5 mm)
E6 (Skewed The banknotes are not being fed straight
note) error
through the machine.
message
shows
EA0 ~ EA5 Ensure that there are no banknotes present
errors on in the stacker (EA2 error) and/or that no
startup banknotes or other objects are blocking any
internal parts of the machine. When the error
message remains, contact Safescan technical
support for assistance.
HOPPER ADJUSTMENT WHEEL
When thickness counting errors occur frequently, or when banknotes are
not being fed smoothly through the machine, it may be necessary to adjust
the hopper adjustment wheel. This wheel controls the thickness distance
of the banknotes. The position of the hopper wheel has already been set
in optimal position in the factory. However, due to the nature of some
banknotes an adjustment may be required to ensure optimal feeding.
• When the banknotes are not being counted smoothly: increase the note thickness
distance by turning the adjustment wheel clockwise (+).
• When counting errors like "thickness" (double notes) or "skewed notes" occur,
decrease the note thickness distance by turning the sensitivity wheel anti-clockwise (-).
PLEASE NOTE: Since the adjustment wheel is very sensitive, only make minor adjustments.
Solution(s)
• Count the banknote again to double check if the
problem persists.
• Make sure that the device is not under direct strong
light source since this may disrupt the UV sensors.
• Clean the sensors and remove any dust that may
have accidentally blocked the sensors.
• If the banknote is in fact genuine, lower the UV
sensitivity level and count the banknote again.
• Count the banknote again to double check if the
problem persists.
• Clean the magnetic sensors with a banknote
cleaning card.
• If the banknote is in fact genuine, lower the MG
sensitivity level and count the banknote again.
Ensure the banknotes are placed neatly and are
inserted centered on the hopper. Use the hopper
guides to center the banknotes and when counting
a large stack of banknotes, guide the notes also with
your hands during counting.
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