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English
Troubleshooting
Problem
Cause
E1 (UV)
error
message
E2 (MG)
error
message
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22
- Banknote is a
suspected counterfeit.
- The integrated UV
features of banknotes
may become weaker
when a banknote is old
/ heavily used or when
it has accendentally
been washed with the
laundry.
- Banknote is a suspec-
ted counterfeit.
- Some currencies are
known to have very
weak MG features
in certain banknote
denominations, which
are almost impossible
to detect.
- Some currencies may
not have MG features
integrated at all.
Solution(s)
- Count the banknote
again to double check if
the problem persists.
- Make sure that the
device is not under
direct strong light
source since this may
disrupt the UV sensors.
- Clean the sensors and
remove any dust that
may have accidentally
blocked the sensors.
- If the banknote is in
fact genuine, lower the
UV sensitivity level and
count the banknote
again.
- Count the banknote
again to double check if
the problem persists.
- Clean the magnetic
sensors with a
banknote cleaning card.
- If the banknote is in
fact genuine, lower the
MG sensitivity level and
count the banknote
again.
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