Universal Serial Bus (Usb) Port Problems; Video Problems; Light Path Diagnostics - IBM System x3650 Type 7979 Problem Determination And Service Manual

Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7979 and 1914 server," on page 79 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A USB device does not work.

Video problems

See "Monitor problems" on page 41.

Light path diagnostics

Light path diagnostics is a system of LEDs on various external and internal
components of the server. When an error occurs, LEDs are lit throughout the
server. By viewing the LEDs in a particular order, you can often identify the source
of the error.
When LEDs are lit to indicate an error, they remain lit when the server is turned off,
provided that the server is still connected to power and the power supply is
operating correctly.
Before working inside the server to view light path diagnostics LEDs, read the
safety information that begins on page vii and "Handling static-sensitive devices" on
page 89.
If an error occurs, view the light path diagnostics LEDs in the following order:
1. Look at the operator information panel on the front of the server.
Action
1. Make sure that:
v The correct USB device driver is installed.
v The operating system supports USB devices.
2. Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program menu (see the User's Guide for more
information).
3. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
4. Move the device cable to a different USB connector.
v If the information LED is lit, it indicates that information about a suboptimal
condition in the server is available in the BMC system event log or in the
system event/error log.
v If the system-error LED is lit, it indicates that an error has occurred; go to
step 2 on page 50.
The following illustration shows the operator information panel.
49
Chapter 2. Diagnostics