Troubleshooting - iStorage diskg User Manual

21. Troubleshooting

This section contains troubleshooting information for the diskG. If you encounter any of the following problems when using
the diskG, refer to the corresponding answers.
Q: How do I use the diskG the first time?
A: You can use it in one of the following ways:
• Enter the Admin Mode with 123456 (default administrator PIN),
and then you are able to change the Admin PIN or create a User PIN.
• Directly enter the Secure User Mode with 123456 (default Admin PIN) to use the diskG.
Q: I enter the drive with the default PIN but am not able to change the code. Why?
A: You are entering the drive using the Admin PIN. This code can only be changed from the Admin mode.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter Admin Mode, and then create another User PIN in Admin Mode.
Q: What can I do if I forget the Admin PIN?
A: There is no other way to retrieve the Admin PIN except a complete reset of the diskG. After a complete reset,
all data will be lost and you will need to initialize, allocate and format the diskG manually. Then you will be able
to use the default Admin PIN 123456.
Q: Why did the operating system not recognize the diskG after I completely reset the computer and after I
enter the User Mode?
A: You need to initialize, allocate and format the diskG manually. For more information, refer to Initializing and
formatting the Hard Drive after a complete reset in this manual.
Q: How do I use the diskG without a PIN?
A: As a full disk encryption product, the diskG can never be used without a PIN.
Q: What encryption algorithm is used in this product?
A:
Depending on your model the diskG uses either AES 128-bit or 256-bit algorithm.
Q: Why could I not initialize, partition or format the diskG?
A:
Ensure that you have administrator privileges. You can use only the administrator account to initialize, partition or
format the diskG in the Admin Mode.
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